The European Consumer Centre of Malta (ECC Malta) forms part of the European Consumer Centres Network (ECC-Net) with offices throughout all European Union Member States. The ECC-Net aims to help with questions consumers may have concerning their activities in the European market. The objective is to make consumers feel as confident shopping throughout the EU as they do in their country of residence.
ECC Malta informs, advises, and assists consumers from EU countries in connection with cross-border trade within the EU. An essential objective of the Centre is to provide information and advice to consumers on their rights and obligations in connection with cross-border trade. Consumers can turn to the ECC to file a complaint on a product purchased or a disappointing service received from a business based in another EU Member State.
Ultimately the ECCs’ aim is to help consumers reach an amicable solution with the trader. Alternatively, when an amicable solution is not possible, the ECC will guide the consumers through the appropriate tools and mechanisms to find an out of court settlement to their complaint. Another important objective of ECC Malta is to promote and encourage the development of the Online Dispute Resolution (ODR) and the Alternative Dispute Resolution (ADR) schemes.
European Consumer Centre: free legal help for consumers