The European Consumer Centres Network (ECC-Net) was created by the European Commission in 2005. There is one European Consumer Centre in each member state of the European Union as well as in Norway and Iceland, that is 30 ECCs in total. They offer free assistance and advice to consumers.
The network definitely aims at more trust of the consumers in the internal market: Providing free information and assistance to consumers in cases of cross-border conflicts should create incentives to take advantage of the new opportunities offered by the European market. You can find the list of all European Consumer Centres in our overview.
Please click on your country for further information.
The ECC-Net also cooperates with the International Consumer Centre in the UK.
European Consumer Centre Austria
Mariahilfer Straße 81
1060 Vienna, Austria
Tel.: +43 (0) 1 58 87 781
email: info@europakonsument.at
EUROPEAN CONSUMER CENTRE
EUROPEES CENTRUM VOOR DE CONSUMENT
CENTRE EUROPÉEN DES CONSOMMATEURS
Rue de Hollande 13
1060 Brussels, Belgium
Phone: +32 (0) 2 542 33 46
email: info@eccbelgium.be
Web: www.eccbelgium.be
European Consumer Centre Bulgaria
14 Bacho Kiro Str.
1000 Sofia, Bulgaria
Phone: +359 (0) 2 986 76 72
email: eccnet-bg@ec.europa.eu
Web: www.ecc.bg/en
European Consumer Centre Croatia
Ulica grada Vukovara 78
10000 Zagreb, Croatia
Phone: +385 (0) 1 61 09 744
email: ecc-croatia@mingo.hr
Web: www.ecc-croatia.hr
European Consumer Centre Cyprus / Ευρωπαϊκό Κέντρο Καταναλωτή Κύπρου
c/o Ministry of Energy, Commerce and Industry
2 Agapinoros, IRIS Tower
1421 Nicosia, Cyprus
Phone: +357 (0) 22 86 71 77
email: ecccyprus@meci.gov.cy
European Consumer Centre Czech Republic / EVROPSKÉ SPOTŘEBITELSKÉ CENTRUM
Štěpánská 796/44
110 00 Prague 1
Phone: +420 (0) 296 366 155
email: eccnet-cz@ec.europa.eu
EUROPEAN CONSUMER CENTRE DENMARK / FORBRUGER EUROPA
Carl Jacobsens Vej 35
2500 Valby, Denmark
Phone: +45 (0) 41 71 50 00
email: info@forbrugereuropa.dk
EUROPEAN CONSUMER CENTRE ESTONIA / EUROOPA LIIDU TARBIJA NÕUSTAMISKESKUS
Endla 10A
Tallinn 10117, Estonia
Phone: +372 (0) 62 01 708
email: consumer@consumer.ee
Web: www.consumer.ee/en
EUROPEAN CONSUMER CENTRE FINLAND / EUROOPAN KULUTTAJAKESKUS
c/o Konkurrens- och konsumentverket
Fågelviksgränden 2
PB 5
00531 Helsingfors, Finland
Phone: +358 (0) 29 50 53 090
email: eccnet-fi@ec.europa.eu
Web: www.ecc.fi/en
3 Bahnhofsplatz
77694 Kehl (DE)
Phone: +49 78 51 991 480
e-mail: info@cec-zev.eu
Web: https://www.europe-consommateurs.eu/en/questions-and-complaints.html
EUROPEAN CONSUMER CENTRE GERMANY / EUROPÄISCHES VERBRAUCHERZENTRUM DEUTSCHLAND
Bahnhofsplatz 3
D-77694 Kehl
Tel +49/78 51 991 48 0
Fax +49/78 51 991 48 11
emial: info@cec-zev.eu
Web: www.evz.de
European Consumer Centre Greece / Ευρωπαϊκό Κέντρο Καταναλωτή
L. alexandras 144
11471 Athens, Greece
Phone: +30 (0) 21 06 46 08 62
Phone: +30 (0) 21 06 46 08 14
email: info@eccgreece.gr
Web: www.eccgreece.gr/en
European Consumer Centre Hungary / EUROPAI FOGYASZTOI KÖZPONT
INNOVACIOS ES TECHNOLOGIAI MINISZTERIUM
H-1027 Budapest
Csalogány utca 9-11
email: info@magyarefk.hu
Web: www.magyarefk.hu
European Consumer Centre Iceland
Guðrúnartún 1
105 Reykjavík
Iceland
Phone: +354 (0) 54 51 20 0
email: ecc@ecciceland.is
Web: www.eccisland.is/en
European Consumer Centre Ireland
1 Green Street
Dublin 7
D07 X6NR, Ireland
Phone: +353 (0) 1 87 97 620
email: info@eccireland.ie
Web: www.eccireland.ie
EUROPEAN CONSUMER CENTRE ITALY / CENTRO EUROPEO CONSUMATORI
Via G.M. Lancisi n.25
00161 Roma
Phone: +39 (0) 6 44 23 80 90
email: info@ecc-netitalia.it
Web: www.ecc-netitalia.it
European Consumer Centre Italy (Bolzano office)
Brennerstraße 3 (2. Stock)
39100 Bolzano, Italy
Phone: +39 (0) 471 98 09 39
Mail: info@euroconsumatori.org
European Consumer Centre Latvia
Brivibas iela 55 – 207
1010 Riga, Latvia
Phone: +371 (0) 67 38 86 25
email: info@ecclatvia.lv
Web: www.ecclatvia.lv
European Consumer Centre Lithuania / EUROPOS VARTOTOJŲ CENTRAS
Algirdo g. 31
03219 Vilnius, Lithuania
Phone: +370 (0) 5 26 50 368
email: info@ecc.lt
Web: www.ecc.lt
European Consumer Centre Luxembourg
271, route d’Arlon
L-1150 Luxembourg
Phone: +352 (0) 26 84 64 1
email: info@cecluxembourg.lu
Web: www.cecluxembourg.lu
European Consumer Centre Malta
Consumer House
No. 47A, South Str.
Valletta VLT 1101, Malta
Phone: +356 (0) 2 12 21 901
email: ecc.malta@mccaa.org.mt
European Consumer Centre Netherlands
Postbus 487
3500 AL Utrecht, Netherlands
Phone: +31 (030) 23 26 40
email: info@eccnederland.nl
Web: www.eccnederland.nl
European Consumer Centre Norway / FORBRUKER EUROPA
Postbox 463 Sentrum
0105 Oslo, Norway
Phone: +47 (0) 23 400 508
email: post@forbrukereuropa.no
European Consumer Centre Poland
Centrum Konferencyjne UOKiK, p.1.5.
Plac Powstańców Warszawy 1
00-950 Warsaw, Poland
Phone: +48 (0) 22 55 60 600
email: ECCNET-PL@ec.europa.eu
Web: www.konsument.gov.pl
EUROPEAN CONSUMER CENTRE PORTUGAL / CENTRO EUROPEU DO CONSUMIDOR
Praça Duque de Saldanha, 31 – 1º
1069-013 Lisboa, Portugal
Phone: +351 (0) 21 356 47 50
email: euroconsumo@dg.consumidor.pt
European Consumer Centre Romania / CENTRUL EUROPEAN AL CONSUMATORILOR ROMANIA
Bd. Aviatorilor 72, Sector 1
011865 Bucharest, Romania
Phone: +40 (0) 21 307 67 92
email: office@eccromania.ro
Web: www.eccromania.ro
European Consumer Centre Slovakia / EURÓPSKE SPOTREBITEL’SKÉ CENTRUM
Mlynské nivy 44/a
827 15 Bratislava, Slovakia
Phone: +421 (0) 905 528 477
email: eccnet-sk@ec.europa.eu
Web: www.esc-sr.sk
European Consumer Centre Slovenia / EVROPSKI POTROŠNIŠKI CENTER
Kotnikova 5
1000 Ljubljana, Slovenia
Phone: +386 (0) 1 400 37 29
email: epc.mgrt@gov.si
Web: www.epc.si
European Consumer Centre Spain / CENTRO EUROPEO DEL CONSUMIDOR
Calle Príncipe de Vergara 54
28006 Madrid, Spain
Phone: +34 (0) 91 822 45 55
email: cec@mscbs.es
Web: www.cec-msssi.es
European Consumer Centre Sweden
Tage Erlandergatan 8A
651 02 Karlstad, Sweden
Phone: +46 (0) 54 19 41 50
email: info@konsumenteuropa.se