Information for business
08 March 2022
The scope of the ECC Network The aim of the ECC Network is to assist consumers with cross-border complaints and promote the protection of consumer rights. Our mission is to empower consumers with valuable information about their rights and obligations so that they can shop confidently and take full advantage of the EU single market.  Sometimes, disputes happen between consumers and traders. Thus, in this context, both the consumer and trader must be well informed about any possible means of redress available to resolve their disputes effectively and low cost.   When consumers seek and efficiently...
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Counterfeit and Piracy
26 January 2022
Counterfeit is not something new. Many argue that it has been in existence since the introduction of authentic products. Counterfeit goods are fakes or unauthorised replicas of genuine products. Counterfeits tend to imitate something original to trick consumers who trust brands and logos when purchasing a product. Moreover, certain products might contain substances that could harm the buyer, as the product might contain toxic materials. Counterfeit products do not come with any after-sales or guarantees. Counterfeit products are found everywhere; such items are sold online, on high streets or through...
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ECC Net Quality charter
13 January 2022
The European Consumer Centres Network (ECC-Net) comprises 29 centres across all EU Member States, Norway and Iceland, working together to resolve the consumer disputes of their residents in an amicable manner. Each centre is co-funded by the European Commission and national governments. The primary role of ECC-Net is to enhance consumer confidence when engaging in cross-border transactions by providing free and confidential information and advice to the public on their rights as consumers, as well as assistance in the resolution of cross-border consumer complaints. By providing a full and centralised...
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About Us
13 January 2022
The Network ECC Net Quality Charter About Us The European Consumer Centre of Malta (ECC Malta) forms part of the European Consumer Centres Network (ECC-Net) with offices throughout all European Union Member States. The ECC-Net aims to help with questions consumers may have concerning their activities in the European market. The objective is to make consumers feel as confident shopping throughout the EU as they do in their country of residence. ECC Malta informs, advises, and assists consumers from EU countries in connection with cross-border trade within the EU. An essential objective of the Centre...
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Link to satisfaction survey and newletter subscription
13 January 2022
Link to satisfaction survey: EN: https://forms.office.com/r/eGiYydc9AX MT: https://forms.office.com/r/WQPxaSMBX5 Link to subscribing to newsletter: https://forms.office.com/pagehttps://forms.office.com/Pages/ResponsePage.aspx?id=9dnNNLhdvEmsugH2XMpoDQuFSETYZ49OpFjwSwMXW8ZUNEdYNzZRTDg3ODA5V1VNMVVIVU1JRTMzSC4u
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Privacy Policy
13 January 2022
PROTECTION OF YOUR PERSONAL DATA Contents Introduction Why do we process your data? Which data do we collect and process? How long do we keep your data? How do we protect your data? Who has access to your data and to whom is it disclosed? What are your rights and how can you exercise them? Contact information Where to find more detailed information Introduction This privacy statement explains the reason for  the processing, the way we collect, handle and ensure protection of all personal data provided, how that information is used and what rights you may exercise in relation to your data...
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Timeshare
29 November 2021
Directive 2008/122/EC protects consumers in respect of certain aspects of timeshare, long-term holiday product, resale and exchange contracts. It establishes new rules to enhance consumer protection and extends its scope to include new products, namely ‘timeshare like products’, which have emerged in the market. For instance, the new Directive regulates holiday discount clubs besides resale and exchange. Furthermore, being a complete harmonisation directive, these new rules ensure that consumers are equally protected across the EU.   What is a ‘Timeshare contract’? A ‘timeshare...
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Sea Passenger Rights
29 November 2021
Whenever you travel by ship or ferry, your right to travel in safety and comfort is protected by the European Union by means of  Regulation 1177/2010. Thus, passengers enjoy more reliable and better – quality maritime passenger services. This Regulation established rules related to the non-discrimination and assistance for disabled persons and persons with reduced mobility, the rights of passengers in cases of cancellation or delay, minimum information to be provided to passengers, and handling of complaints. This regulation shall not apply if the ship: Carries less than 12 passengers The crew...
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Rail Passenger Rights
29 November 2021
In many countries, it is much more efficient to travel by train when compared to travelling by other means of transport such as cars or buses.  Regulation (EC) No 1371/2007 protects you by providing you with various rights. This regulation applies to rail travel through all EU Member States, Norway and Iceland. If you would like to know more about your rights or you have an issue with the service provider, you can contact our Centre for further information.  What information am I entitled to before and during the train trip? The basic information that you must receive before the train travel is:...
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Package Travel
29 November 2021
When booking a holiday, you may come across the possibility of package travelling or linked travel arrangements. These are regulated by the European Directive 2015/2302.  The Directive provides a well-defined list of rights both before and throughout the booking process until the holiday ends. What is package travel? Package travel is when there is a combination of at least two different types of travel services. Such services include carriage of persons, accommodation, car rental or motorcycles, and any other touristic service that account for a significant proportion of the value of the package,...
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