Press release - 2 December 2024 - Warning: Fraudulent 'Consumer Protection' Representatives Contacting Scam Victims
Criminals are impersonating representatives of the European Consumer Centres Network
ECC Malta is alerting consumers to a brazen new scam: criminals are impersonating representatives of the European Consumer Centres Network (ECC-Net) and contacting individuals under the pretext of recovering lost funds. Those targeted are often people who have previously fallen victim to financial product scams. ECC Malta asserts that it always offers its services free of charge.
How the Fraudsters Operate
The scammers currently employ the following tactics: first, they contact victims via phone and email, claiming to act on behalf of the ECC-Net. They specifically target consumers who have already been defrauded in financial scams. In their communications, these supposed consumer protection officials inform victims that their lost money has been located.
They claim the funds are held in an open account at a Swiss bank in London, ready to be transferred back to the consumer’s account. However, before this can happen, the fraudsters request personal information to verify the victim’s identity. They warn that if this information isn’t provided by 30 December 2024, the money will be donated to charitable organisations in Europe.
The criminals fabricate a sophisticated story, asserting that, thanks to investigations by the ECC-Net in collaboration with the financial supervisory authority and the European Central Bank (ECB), the financial fraud was uncovered. They also allege close cooperation with Interpol.
“None of these claims are true. “We distance ourselves entirely from these fraudulent activities. We never reach out to consumers to request payments or personal data. Moreover, neither ECC Malta nor the European Consumer Centres Network offers services to recover lost funds. Anyone contacted by these fraudsters should cease communication immediately.”
How to Recognise the Scam
- The correspondence is signed by a supposed “Chief Inspector of the European Consumer Rights Centre (ECC-Net)”—a position that does not exist within the ECC-Net.
- The correct name is “European Consumer Centre”, not “European Consumer Rights Centre”.
- The logo used in the signature is not associated with the ECC-Net.
- The email address displays a different name from the one used in the email content (e.g., Andrew Werner vs Andrew Platt), and the domain has no affiliation with the ECC-Net.
What to Do If You Receive Such a Message
If you’ve received a suspicious message, ECC Malta recommends the following actions:
- Verify the Identity: When in doubt, contact ECC Malta directly using the official help form:
- Protect Your Personal Information: Do not disclose any personal data. Scammers often try to obtain sensitive information like bank details or copies of identification documents through deceptive methods.
- Never Pay Upfront Fees: ECC Malta does not charge for its services—it always provides advice and assistance free of charge.
- Report the Attempted Fraud: File a report with the Cyber Crime Unit, Malta Police Force, telephone no. 22942231 or email: crime@gov.mt . Please inform ECC Malta as well if you’ve received such a fraudulent email at: https://eccnetmalta.gov.mt/contact-us/
Press Contact
For media enquiries, please contact: ecc.malta@mccaa.org.mt
Press release - 27 November 2024 - Black Friday Hangover? How to Handle Post-Sale Regrets
Bought something you’re not sure about? You may still have a way out – but only if you meet these conditions.
After Black Friday, the thrill of snagging a deal can quickly give way to second thoughts. If you’re feeling buyer’s remorse, you’re not alone. Fortunately, thanks to the European Union’s right of withdrawal, most online purchases can be returned within 14 days. To take advantage of this option, though, you’ll need to understand the fine print.
“Black Friday can be a good opportunity for deals, but it can also lead to unnecessary impulse purchases,” explained Roderick Aquilina, spokesperson for ECC Malta. “Fortunately, the EU provides a right of withdrawal. It protects consumers from high-pressure sales tactics and gives them a chance to reconsider.”
However, not every item is covered by this right. Here are the five key points you need to know:
Conditions for the Right of Withdrawal
- Applies Only to Long-Distance Purchases: The right of withdrawal is valid for most online, phone, or mail orders. Items bought in-store are not covered. However, some shops may offer voluntary returns for in-store purchases.
- Notify Within 14 Days: To use this right, consumers must inform the seller of their decision to withdraw within 14 days of receiving the goods.
- Simple Process: Informing the seller can be as easy as sending an email – no formal letter is required. Consumers should keep proof of their notification. Note that some stores rely on a pre-arranged return label system – always check the store’s specific return conditions.
- Return Within 14 Days of Notification: After notifying the seller, consumers have an additional 14 days to return the items in good condition.
- Return Shipping Costs May Apply: Consumers are typically responsible for return shipping costs unless the seller specifies otherwise. Some stores offer return shipping free of charge on a voluntary basis, so check the return policy.
What’s Excluded
Certain items are not eligible for return under this right, including:
- Personalised or Custom-Made Products
- Unsealed Health or Hygiene Products: Once opened, these cannot be returned for health and safety reasons.
- Digital Content: If accessed or downloaded after purchase, digital content is non-refundable.
- Event Tickets and Bookings: Time-bound services such as travel, tickets, hotel bookings, or rental cars are also excluded.
When You Can Return a Product Even After 14 Days
There’s one situation where you may still return a product after the 14-day deadline: if it is faulty. “Remember that even during Black Friday, your warranty rights apply across the EU,” the ECC Net Malta coordinator added. “If a product breaks or is defective, you are entitled to a repair, replacement, or refund under EU law. Insist on this right, as some shops may try to deny it due to the discounts.”
If you’re uncertain about your rights or encounter difficulties with a return, the European Consumer Centre (ECC) is here to help – free of charge. You may contact ECC Malta for guidance and support either by a personal visit to their Centre at 47A, South Street, Valletta, via email: ecc.malta@mccaa.org.mt or telephone number +356 21221901.
Press release - 25 November 2024 - Commission seeks feedback on commitments offered by Corning over possible anticompetitive practices related to cover glass for electronic devices
The European Commission invites comments on commitments offered by Corning to address competition concerns over its alleged exclusive dealing in relation to the supply of Alkali-aluminosilicate glass (‘Alkali-AS Glass’), a special type of glass mainly used as cover glass in handheld electronic devices.
The Commission’s investigation
Corning, based in the US, is a global producer of glass for many industrial and consumer applications. It produces Alkali-AS Glass, a particularly break-resistant glass mainly used as cover for displays of portable electronic devices such as mobile phones, tablets, or smartwatches. Corning markets Alkali-AS Glass mainly under the ‘Gorilla Glass’ brand. Alkali-AS Glass has two commercially relevant subtypes, lithium aluminosilicate glass (‘LAS Glass’) and sodium aluminosilicate glass (‘NAS Glass’).
On 6 November 2024, the Commission opened a formal investigation over concerns that Corning may have distorted competition in the market for Alkali-AS Glass by concluding anticompetitive exclusive supply agreements with mobile phone manufacturers (Original Equipment Manufacturers or ‘OEMs’) and with companies that process raw glass (‘finishers’).
The Commission preliminarily found that Corning is dominant on the worldwide market for Alkali-AS Glass. According to the Commission’s preliminary assessment, Corning has abused its dominant position in breach of Article 102 of the Treaty on the Functioning of the European Union (‘TFEU’) by excluding rival Alkali-AS Glass producers from large segments of the market, thereby reducing customer choice, increasing prices, and stifling innovation to the detriment of consumers worldwide.
The proposed commitments
To address the Commission’s competition concerns, Corning has offered the following commitments:
- To waive all exclusive dealing clauses in all its current agreements with OEMs and finishers for the supply of Alkali-AS Glass, and not to use such clauses or others with the same or a similar effect in future agreements worldwide.
- When it comes to OEMs’ demand for Alkali-AS Glass intended for devices used in the European Economic Area (‘EEA demand’), not to require OEMs to purchase or cause their supply chain to purchase any quantity of Alkali-AS Glass from Corning, and not to offer OEMs any price advantages conditional on such requirements.
- When it comes to both (i) OEMs’ non-EEA combined demand for Alkali-AS Glass and transparent glass ceramics (‘Clear Glass Ceramics’), and (ii) OEMs’ total demand for either LAS Glass or Clear Glass Ceramics, not to require OEMs to purchase or cause their supply chain to purchase more than 50% of their respective demand from Corning. In addition, Corning will not offer OEMs any price advantages conditional on such requirements.
- Not to require finishers to purchase more than 50% of their combined demand for NAS Glass, LAS Glass, and Clear Glass Ceramics from Corning, nor to condition price advantages on such purchasing requirements. In addition, Corning will not require finishers in any other way to concentrate more than 50% of this combined demand with Corning. This means that finishers are free to decide the quantity of the different cover materials (NAS Glass, LAS Glass or Clear Glass Ceramics) that they want to purchase from Corning to comply with this overall cap.
- When it comes to the enforcement of Corning’s patents related to break-resistant cover glass, to base any claim only on patent infringement, and not on breach of contract. In addition, Corning will not use any contractual mechanisms (e.g. penalties) to reinforce its patent claims.
- To deliver a market communication to key stakeholders (OEMs and finishers) explaining the content of the above commitments in English and Chinese Mandarin.
These commitments offered by Corning are applicable worldwide and would remain in force for a period of nine years. Their implementation will be monitored by a monitoring trustee who will report to the Commission for the entire period.
The Commission invites all interested parties to submit their views within six weeks from the publication of a summary of the proposed commitments in the EU’s Official Journal. The full text of the commitments, the Notice to stakeholders, and the list of addressees of that notice will be available on the Commission’s competition website.
Background
Article 102 TFEU, which can also be applied by the national competition authorities, prohibits the abuse of a dominant position that may affect trade within the EU and prevent or restrict competition. The implementation of this provision is defined in Regulation 1/2003.
On 6 November 2024, the Commission opened a formal investigation to assess whether Corning may have abused its dominant position on the worldwide market for Alkali-AS Glass. On the same day, in parallel to the opening of proceedings, the Commission adopted a Preliminary Assessment summarising the main facts of the case and identifying its preliminary competition concerns.
Article 9(1) of Regulation 1/2003 enables companies investigated by the Commission to offer commitments in order to meet the Commission’s concerns and empowers the Commission to make such commitments binding on the companies. Article 27(4) of Regulation 1/2003 requires that before adopting such decision the Commission shall provide interested third parties with an opportunity to comment on the offered commitments.
If the market test indicates that the commitments are a satisfactory way of addressing the Commission’s competition concerns, the Commission may adopt a decision making the commitments legally binding on Corning. Such a decision would not conclude that there is an infringement of EU antitrust rules but would legally bind Corning to respect the commitments it has offered.
If Corning does not honour such commitments, the Commission could impose a fine of up to 10% of the company’s worldwide turnover, without having to find an infringement of the EU antitrust rules.
More information, including the full text of the commitments, will be available on the Commission’s competition website, in the public case register under the case number AT.40728.
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Press release - 14 November 2024 - Booking must now comply with the Digital Markets Act
As of today, Booking Holdings Inc. (BHI), designated as gatekeeper on 13 May 2024, must ensure that its online intermediation service, Booking.com, complies with all relevant obligations of the Digital Markets Act (DMA).
Concretely, this means hotels, car rental companies, and other travel service providers depending on Booking.com can benefit from new opportunities:
- ‘Parity’ clauses are now banned. Booking.com users (e.g. hotels or car rentals) can offer different — including better — prices and conditions on their own websites or other platforms.
- No circumvention allowed. Booking may not introduce alternative measures that mimic ‘parity’ clauses, such as increasing commissions or de-listing business users for using alternative pricing elsewhere.
- Data access rights. Travel service providers will now have real-time access to data generated by them and their customers on Booking.com.
- Data portability. Business users may transfer data generated via Booking.com to other platforms — enabling more innovative, personalised services elsewhere.
Booking must demonstrate full DMA compliance in a public compliance report published today on the Commission’s dedicated DMA webpage. The company has also submitted:
- An independently audited description of its consumer profiling techniques;
- A non-confidential summary of profiling reports;
- Relevant documents and data to support ongoing monitoring and enforcement.
The Commission will now thoroughly analyse the report and assess whether the measures effectively meet DMA obligations. This assessment will also be informed by stakeholder input, including during a public compliance workshop on 25 November 2024, where Booking will present its approach.
Background
The Digital Markets Act (DMA) ensures fair and contestable markets in the digital sector by regulating ‘gatekeepers’—large digital platforms acting as access points between business users and consumers.
On 13 May 2024, the Commission designated Booking as a gatekeeper for its intermediation service, Booking.com. Booking was given six months to comply fully with all DMA obligations — to foster greater choice and competition for both consumers and businesses in the EU.
If the Commission concludes that Booking’s measures are insufficient, it may launch formal enforcement action. Possible penalties include:
- Fines of up to 10% of global turnover (or 20% in repeated breaches);
- Structural remedies such as divestitures or acquisition bans in cases of systematic non-compliance.
For More Information
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As a key player in the European tourism ecosystem, Booking must now comply with the DMA. Their role as intermediary between businesses and customers in accommodation, car rentals and other travel services will become fairer and more open. For example, until now many hotels and rental companies in the EU were obliged to guarantee the best prices on Booking.com. Now, EU businesses are free to differentiate prices and conditions on any online sales channel they choose. This proves that the DMA is an important tool in making online marketplaces fairer for businesses and more open to competition.
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Press release 12 November 2024 - Commission and national authorities call on Apple to stop geo-blocking practices on Apple Media Services
Key Findings
The CPC Network identified a number of restrictions based on residence, which may constitute violations of the Geo-blocking Regulation:- Online access: Consumers are locked into the interface of their country of account registration and face difficulties switching — contrary to anti-geo-blocking rules.
- Payment methods: Apple only allows purchases using payment methods issued in the country of account registration.
- App downloads: The App Store prevents users from downloading apps available in other EU/EEA countries — even when traveling or staying temporarily elsewhere in the EU.
Next Steps
Apple now has one month to respond and propose commitments. Depending on the reply, the CPC Network may initiate a dialogue with the company. If issues remain unresolved, national authorities may take enforcement action at the national level.Background
The Consumer Protection Cooperation Regulation establishes a pan-European network of consumer authorities in the EU, Norway, and Iceland. Under this framework, the Commission coordinates joint investigations where cross-border consumer rights may be violated. The Geo-blocking Regulation, adopted in 2018, ensures EU consumers and businesses can access goods and services across borders. App stores operating in the EU Single Market are covered by this Regulation. In July, the Commission published an assessment of the Geo-blocking Regulation’s impact. While progress was noted, the report identified remaining obstacles such as national regulatory fragmentation and parcel delivery barriers. A 2023 action against Google under the CPC Network led to changes in Google Play Store’s cross-border accessibility, including payment flexibility and easier navigation of local versions. That case showed that voluntary improvements can deliver tangible results. The Digital Markets Act (DMA) and Digital Services Act (DSA) also impose obligations on app stores designated as gatekeepers or very large platforms. Both Apple and Google are subject to these frameworks.For More Information
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We are stepping up the fight against geo-blocking. No company, big or small, should unjustly discriminate customers based on their nationality, place of residence or place of establishment. Preventing geo-blocking helps consumers access the goods and services they want across Europe and strengthens the functioning and integrity of our Single Market.

European consumers have equal rights around the EU, so we are asking Apple to bring down barriers created by geo-blocking and to align its practices with EU law. Consumers across the EU should have equal access to goods and services. Discrimination of them by companies based on the place of residence or nationality is unacceptable.

The discrimination of consumers based on their nationality or place of residence is against Union law, therefore unacceptable. This is why we have rules prohibiting unjustified geo-blocking in the EU. Consumers must be able to reap the full benefits of the Single Market and should not face any obstacles while using a specific service and traveling around the EU. The Commission urges Apple to bring its practices in line with EU rules against the unjustified geo-blocking of consumers.
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Press release - 8 November 2024 - Commission and national authorities urge Temu to respect EU consumer protection laws
Today, following a coordinated investigation at European level, the Consumer Protection Cooperation (CPC) Network of national consumer authorities and the European Commission notified the online marketplace Temu of a number of platform practices that infringe EU consumer law.
The CPC Network directed Temu to bring those practices in line with EU law. Temu remains under investigation and has been asked to provide further information. The action is led by authorities from Belgium (Directorate General for Economic Inspection), Germany (German Environment Agency), and Ireland (Competition and Consumer Protection Commission), under the Commission’s coordination.
The CPC Network is investigating whether consumers are being misled or pressured in their purchases on Temu, and whether Temu meets EU obligations on information transparency in online marketplaces.
On 31 October 2024, the Commission also opened formal proceedings under the Digital Services Act (DSA). The DSA case and the CPC Network enforcement are complementary efforts to ensure a safe and fair digital environment for consumers.
As of 13 December 2024, the General Product Safety Regulation (GPSR) will require that an EU-based economic operator ensures product safety compliance. This includes obligations for marketplaces like Temu, alongside enforcement tools such as product takedown orders by national authorities.
Key Elements of the CPC Network’s Action
- Fake discounts: Creating the impression of a discount where none exists.
- Pressure selling: Urging purchases with false claims of low stock or deadlines.
- Forced gamification: Requiring users to engage in games to access services without explaining the rules.
- Misleading legal information: Failing to correctly inform consumers of return/refund rights or minimum order requirements.
- Fake reviews: Suspected unauthentic reviews with inadequate verification disclosures.
- Hidden contact details: Consumers face difficulties contacting Temu for support.
The CPC Network has also requested clarity on Temu’s compliance with obligations such as:
- Disclosing whether sellers are professional traders
- Accurate product rankings and review displays
- Transparent pricing and discount calculations
- Substantiated environmental claims
Next Steps
Temu has one month to respond to the findings and propose corrective commitments. If it does not address the issues, national authorities may take enforcement action, including fines based on turnover. This does not affect other proceedings at national or EU level.
Background
The CPC Network consists of the consumer authorities of all 27 EU Member States, Norway, and Iceland. It investigates cross-border violations of EU consumer law under the CPC Regulation.
Temu is being assessed under multiple legal frameworks:
- Unfair Commercial Practices Directive
- Consumer Rights Directive
- Price Indication Directive
- e-Commerce Directive
- Unfair Contract Terms Directive
On 31 May 2024, Temu was designated as a Very Large Online Platform (VLOP) under the DSA. Four months later, it became subject to the DSA’s strictest obligations.
National enforcement against Temu is ongoing in Hungary, Poland, and France. The CPC action does not preclude further national or EU measures.
For More Information
*Updated on 14/11/2024 at 11:00
Quotes

Ensuring safety of consumers in the EU is a priority for the Commission. Therefore, adherence to our consumer protection standards by trading companies is non-negotiable. The dedication and coordinated efforts of national authorities play a vital role in ensuring a fair and secure market for everyone. We have shared today our concerns with Temu and we urge Temu to promptly bring its practices into full compliance with EU consumer protection rules.

All market players targeting consumers in the Single Market must respect EU consumer laws, no matter if they are established within or outside the Union. This is key to protect consumers in a meaningful way and ensure fair competition. I commend national authorities for their coordinated action. Temu must now take EU rules seriously and bring its practices into full compliance with EU consumer laws.
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Press release - 6 November 2024 - Commission opens antitrust investigation into possible anticompetitive practices by Corning over cover glass for electronic devices
The European Commission has opened a formal investigation into whether Corning has abused its dominant position in the global market for a special type of glass primarily used to protect screens on handheld electronic devices such as mobile phones.
Corning, based in the United States, produces Alkali-aluminosilicate glass (“Alkali-AS Glass”), marketed under brand names such as Gorilla Glass. This glass is widely used in smartphones, tablets, and smartwatches due to its high break resistance.
The Commission has concerns that Corning may have distorted competition by concluding anti-competitive exclusive supply agreements with mobile phone manufacturers (OEMs) and glass processors (finishers).
Key Concerns
In its agreements with OEMs, Corning allegedly included:
- Exclusive sourcing obligations requiring OEMs to buy all or most of their Alkali-AS Glass from Corning.
- Exclusivity rebates conditioned on adherence to the sourcing obligations.
- English clauses requiring OEMs to report rival offers, only allowing them to switch if Corning doesn’t match the price.
In its agreements with finishers, the Commission identified:
- Exclusive purchase obligations covering all or most Alkali-AS Glass or a specific subtype.
- No challenge clauses preventing finishers from contesting Corning’s patents.
The Commission is concerned these agreements may have excluded rival glass manufacturers from the market, restricted consumer choice, raised prices, and suppressed innovation — potentially in breach of Article 102 TFEU on the abuse of a dominant position.
Corning has received a Preliminary Assessment summarising the facts and competition concerns. It may now propose commitments to address these concerns. The formal investigation will proceed as a matter of priority but does not prejudge the final outcome.
Background
- Article 102 TFEU prohibits abuse of dominance that affects trade and distorts competition in the EU.
- Regulation 1/2003 outlines the procedure and enforcement powers for antitrust investigations.
- The opening of proceedings relieves national authorities of competence under Article 11(6), and courts must avoid contradictory decisions under Article 16(1).
- The Commission has informed Corning and Member States of the case initiation. There is no fixed timeline; duration depends on the complexity, cooperation level, and procedural safeguards.
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It is a very frustrating and costly experience to break a mobile phone screen. Therefore, strong competition in the production of the cover glass used to protect such devices is crucial to ensure low prices and high-quality glass. We are investigating if Corning, a major producer of this special glass, may have tried to exclude rival glass producers, thereby depriving consumers from cheaper and more break-resistant glass.
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Press release - 31 October 2024 - Commission opens formal proceedings against Temu under the Digital Services Act
Today, the European Commission has opened formal proceedings to assess whether Temu may have breached the
Digital Services Act (DSA) in relation to illegal product sales, addictive service design, recommendation algorithms, and data access for researchers.
The decision follows an analysis of Temu’s risk assessment report submitted in September 2024, responses to formal information requests from
28 June 2024 and
11 October 2024, and input from national authorities through the
European Board of Digital Services Coordinators, notably with Ireland.
Focus Areas of Investigation
- Illegal products: Measures to prevent the reappearance of banned sellers and unsafe products in the EU.
- Addictive design: Risk mitigation related to game-like reward features that may harm users’ mental or physical health.
- Recommendation systems: Transparency of algorithmic ranking and providing non-profile-based options.
- Data access for researchers: Compliance with rules on enabling access to public platform data for research purposes.
If confirmed, these issues would constitute breaches of DSA Articles 27, 34, 35, 38, and 40. The opening of proceedings does not prejudge the outcome.
Next Steps
The Commission will continue to collect evidence, potentially through further requests, monitoring actions, or interviews. It may also adopt a non-compliance decision or accept binding commitments by Temu to resolve the issues.
There is no legal deadline to conclude the investigation. Duration depends on case complexity, Temu’s cooperation, and rights of defence. These proceedings are without prejudice to:
- Other potential DSA enforcement actions
- Ongoing investigations by national consumer authorities via the
CPC Network - Actions by market surveillance authorities under the General Product Safety Regulation (from 13/12/2024)
Background
Temu was designated as a Very Large Online Platform (VLOP) on 31 May 2024 after declaring over 45 million monthly active users in the EU. As of September 2024, Temu reported 92 million users.
VLOPs are subject to the strictest obligations under the DSA, including systemic risk assessments and mitigation, transparency of algorithms, and public data access for researchers.
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We want to ensure that Temu is complying with the Digital Services Act. Particularly in ensuring that products sold on their platform meet EU standards and do not harm consumers. Our enforcement will guarantee a level playing field and that every platform, including Temu, fully respects the laws that keep our European market safe and fair for all.
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Press release - 3 October 2024 - Commission evaluation shows the benefits and limitations of online consumer protection laws
Today, the Commission published the findings of the Digital Fairness Fitness Check, which evaluates whether current EU consumer protection laws are fit for the digital age.
The Fitness Check examined three key Directives:
The results confirm that these rules are still necessary to ensure strong consumer protection and support a well-functioning Digital Single Market. However, consumer behaviour online differs significantly from offline, and technology enables new forms of commercial persuasion — underscoring the need for more targeted regulation.
Key Findings
- The Directives offer regulatory certainty and consumer trust, but they face challenges such as:
- Dark patterns that pressure users into decisions through false urgency.
- Addictive designs, e.g. gamified apps pushing prolonged use or excessive spending.
- Targeted ads exploiting personal vulnerabilities like financial stress or mental health.
- Complex subscription management and barriers to cancelling services.
- Unregulated influencer marketing — some of which may already violate the DSA or AVMSD.
- €7.9 billion in annual consumer harm caused by online practices — compared to only €737 million in business compliance costs.
- Fragmented enforcement and legal uncertainty across Member States, weakening protection and deterring responsible business practices.
The Commission concludes that additional steps are needed to address harmful online practices, improve legal clarity, and simplify existing rules — while maintaining a high level of protection. Better enforcement and alignment with the Digital Services Act are also essential.
Next Steps
This Fitness Check provides a snapshot and will inform potential future policy and legislation, including a proposed Digital Fairness Act referenced in President von der Leyen’s mission letter.
The findings are based on wide consultation, including a Call for Evidence and a public consultation.
Background
As part of the New Consumer Agenda, the Commission committed to reviewing fairness in the digital marketplace. This Fitness Check, launched in 2022, is a key step in evaluating whether the legal framework keeps pace with technological and behavioural shifts.
For More Information
Quotes

Consumers must be able to rely on the same conditions for protection whether they buy online or in the shop on their street. To further protect them in the digital age, our laws must evolve as swiftly as the technology we use. The findings of the Digital Fairness Fitness Check show that while our current rules are strong, they must be adapted to shield consumers from the unique risks they might face while shopping online.

The increased scale, speed, and potency of digital technologies has fundamentally changed the relationship between consumers and traders. Our Fitness Check shows that we must step up action at the European level to achieve a fair digital economy where consumers are empowered and businesses benefit from a level playing field that supports fair growth.
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Press release - 25 July 2024 - EU and Singapore conclude negotiations for landmark Digital Trade Agreement
Today, the EU and Singapore concluded negotiations for a Digital Trade Agreement (DTA) — the first EU agreement of its kind. The deal reflects the EU’s ambition to be a global standard-setter for digital trade and cross-border data flows.
The DTA will complement the 2019 EU-Singapore Free Trade Agreement, enhancing digital connectivity and opening new opportunities for consumers and businesses. It provides binding rules that promote consumer trust, legal certainty, and predictable trade conditions, while eliminating unjustified digital trade barriers.
Key Benefits
- Facilitates digitally-enabled trade in goods and services
- Enables cross-border data flows without unjustified restrictions
- Builds trust through strong provisions, including anti-spam rules
The agreement positions the EU and Singapore at the global forefront of digital policy development, while preserving their right to regulate emerging risks in the digital economy. It supports human-centric digital governance and upholds the EU’s approach to responsible digitalisation.
Next Steps
The political agreement marks the conclusion of negotiations. The EU and Singapore will now proceed with their respective legal and institutional processes to formally sign and adopt the agreement.
Background
This agreement expands upon the existing EU–Singapore Free Trade Agreement (2019). It aligns with the EU’s wider digital trade strategy, which includes chapters on digital trade in recent FTAs with the UK, Chile, and New Zealand, and the cross-border data flows agreement with Japan.
The EU is the world’s largest trader of digitally deliverable services. In 2022, over 55% of EU service trade — worth over €1.3 trillion — was delivered digitally. With Singapore, this figure also reached 55% of bilateral service trade (€43 billion in 2022), showing the agreement’s strong potential for growth.
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Building smart, modern rules for digital trade with our global partners is crucial at a time when more than half of EU trade in services is delivered digitally. Today’s deal with Singapore, the first agreement of its kind, will benefit businesses and consumers on both sides, bringing our economies closer together, while representing a significant step forward for the EU’s ambition to be a global standard-setter in the domain of digital trade.
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Press release - 23 July 2024 - Commission opens investigation into possible anticompetitive agreements in the online food delivery sector
The European Commission has opened a formal antitrust investigation to assess whether Delivery Hero and Glovo have breached EU competition rules by participating in a cartel in the online ordering and delivery sector for food, groceries, and other daily goods in the European Economic Area (EEA).
Delivery Hero and Glovo are among the largest food delivery companies in Europe. Delivery Hero held a minority share in Glovo from July 2018 and acquired sole control in July 2022.
The Commission is concerned that, prior to the acquisition, Delivery Hero and Glovo may have:
- Allocated geographic markets
- Shared commercially sensitive information, including prices, strategies, and costs
- Agreed not to poach each other’s employees
These potential practices could have been facilitated by Delivery Hero’s minority shareholding in Glovo.
If confirmed, this behaviour could breach Article 101 of the TFEU and Article 53 of the EEA Agreement, which prohibit cartels and restrictive business practices.
Background
In June 2022 and November 2023, the Commission conducted unannounced inspections at the companies’ premises as part of its own-initiative inquiry into potential collusion in the sector.
Delivery Hero, headquartered in Germany, operates globally in the food ordering and delivery sector. It is listed on the Frankfurt Stock Exchange and partners with over 500,000 restaurants.
Glovo, based in Spain, is active in over 1,300 cities across 25 countries. Since July 2022, it has been a subsidiary of Delivery Hero.
Wider Implications
This is the Commission’s first formal no-poach investigation and the first antitrust case concerning minority shareholdings in competitors. It reflects the Commission’s commitment to:
- Ensuring competitive online food and grocery delivery markets
- Preventing hidden market consolidation
- Upholding a fair labour market with competitive employment opportunities
The opening of proceedings relieves national authorities of competence under Article 11(6) of Regulation No 1/2003 and requires national courts to avoid conflicting decisions (Article 16(1)). There is no legal deadline to complete the investigation.
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Online food delivery is a fast-growing sector, where we must protect competition. This is why we are investigating whether Delivery Hero and Glovo agreed to share markets and not to poach each other’s employees. If confirmed, such conduct may amount to a breach of EU competition rules, with potential negative effects on prices and choice for consumers and on opportunities for workers.
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Press release - 22 July 2024 - Commission coordinates action by national consumer protection authorities against Meta on ‘pay or consent' model
Today, the Consumer Protection Cooperation (CPC) Network sent a letter to Meta following concerns that its ‘pay or consent’ model may breach EU consumer law.
The action, coordinated by the Commission and led by the French Directorate General for Competition, Consumer Affairs and Fraud Prevention, began in 2023 after Meta introduced a model requiring users to either pay a subscription to use Facebook/Instagram or consent to data processing for personalised ads.
Authorities assessed whether Meta provided clear, upfront information about the implications of each option. They raised concerns that many users may have been pressured to choose rapidly, fearing they would lose access to their accounts and social network.
This action is distinct from:
- Commission investigations under the Digital Markets Act (DMA)
- DSA-related information requests
- Ongoing GDPR assessments by the Irish Data Protection Commission
Key Concerns Identified by CPC Authorities
- Use of the term ‘free’ while collecting revenue through data-driven advertising for users who decline to pay.
- Confusing user interfaces that require navigating multiple screens and legal texts to understand how data will be used.
- Imprecise language, such as using “your info” instead of “personal data” or suggesting an ad-free experience even when some ads remain.
- Applying pressure by requiring immediate decisions without pre-warning or adequate time to understand the implications.
Next Steps
Meta has until 1 September 2024 to respond and propose corrective measures. If Meta fails to address the concerns, CPC authorities may pursue enforcement, including sanctions.
Background
Under the Consumer Protection Cooperation Regulation, the CPC Network can take coordinated cross-border action. BEUC, the European Consumer Organisation, also filed a formal complaint in November 2023.
Relevant legal references:
- Unfair Commercial Practices Directive
- Unfair Contract Terms Directive
- UCTD Guidance
- UCPD Guidance
- Digital Services Act (DSA)
- Digital Markets Act (DMA)
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We will not stand by and watch some sneaky practices that mislead consumers. We are proud of our strong consumer protection laws which empower Europeans to have the right to be accurately informed about changes such as the one proposed by Meta. In the EU, consumers are able to make truly informed choices and we now take action to safeguard this right.

Consumers must not be lured into believing that they would either pay and not be shown any ads anymore, or receive a service for free, when instead they would agree that the company used their personal data to make revenue with ads. EU consumer protection law is clear. Traders must inform consumers upfront and in a fully transparent manner on how their data is used. This is a fundamental right we will protect.
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Press release - 3 July 2024 - Commission clears proposed acquisition of stake in ITA Airways by Lufthansa, subject to conditions
The European Commission has approved, under the EU Merger Regulation, the proposed acquisition of joint control of ITA Airways by Deutsche Lufthansa AG and the Italian Ministry of Economy and Finance (MEF). The approval is conditional on full compliance with the remedies offered by the parties.
This follows an in-depth investigation and the issuance of a Statement of Objections. Lufthansa and ITA operate largely complementary networks — Lufthansa from hubs in Central Europe, and ITA from Italy. Without the transaction, ITA’s long-term viability would have been uncertain.
The Commission’s Concerns
- Short-haul routes: The deal could reduce competition on direct and indirect connections between Italy and Central Europe where competition is already limited.
- Long-haul routes: The deal could reduce competition on transatlantic routes where Lufthansa’s joint venture with United and Air Canada overlaps with ITA services.
- Milan Linate airport: The transaction could strengthen ITA’s dominant position, reducing access for rival airlines.
Remedies Offered
- Short-haul: Lufthansa and MEF will make slots and access to ITA’s network available to one or two rival airlines for key Central Europe–Italy routes.
- Long-haul: Agreements with rivals (e.g. interlining or slot swaps) to improve competitiveness and increase frequencies or connections on affected routes.
- Milan Linate: Additional slots will be transferred to remedy takers beyond those gained through the transaction, enabling a sustainable competitive presence.
The Commission concluded that these commitments fully address competition concerns. The transaction can only be implemented after the Commission approves suitable remedy takers.
Companies Involved
- ITA: Italian full-service airline, founded in 2020, with hubs in Rome and Milan. Member of SkyTeam.
- Lufthansa: German airline group with subsidiaries across Europe. Member of Star Alliance and joint ventures for transatlantic and Japan routes.
- MEF: Italy’s Ministry of Economy and Finance, owner of ITA and shareholder in various strategic sectors.
Merger Control Framework
The Commission assesses large mergers to prevent harm to competition under the EU Merger Regulation. Most deals are cleared after a Phase I review. This case required a Phase II in-depth assessment.
The Commission is also currently investigating the proposed acquisition of Air Europa by IAG.
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At a time when consumers are facing increasingly higher prices for air travel, it is very important to preserve competition in the sector. This is why we have assessed very carefully whether the acquisition of a controlling stake in the new Italian flag carrier ITA by Europe’s largest network carrier Lufthansa would raise competition concerns. We needed to prevent that passengers end up paying more or end up with fewer and lower quality air transport services on certain routes in and out of Italy. The package of remedies proposed by Lufthansa and the MEF on this cross-border deal fully addresses our competition concerns by ensuring that a sufficient level of competitive pressure remains on all relevant routes.
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Press release - 2 July 2024 - Second report on the State of the Digital Decade calls for strengthened collective action to propel the EU's digital transformation
Today, the Commission published the second State of the Digital Decade report, providing a comprehensive overview of progress toward the 2030 targets set in the Digital Decade Policy Programme (DDPP).
For the first time, the report includes an analysis of national Digital Decade strategic roadmaps, outlining Member States’ planned measures, actions, and funding. The Commission’s analysis warns that current trajectories fall short of the EU’s digital ambition.
Gaps remain in digital skills, high-quality connectivity, AI and data adoption, semiconductor capacity, and start-up ecosystems. The Commission calls on Member States to raise their ambition, as achieving the Digital Decade goals is essential for the EU’s economic resilience and societal cohesion.
A Competitive, Sovereign, and Resilient EU
- Only 64% of EU households are covered by fibre networks.
- 5G networks cover just 50% of EU territory and do not yet support advanced 5G services.
- AI, cloud, and big data adoption in businesses remains well below the 75% target. By 2030:
- 64% expected to use cloud
- 50% expected to use big data
- Only 17% expected to adopt AI
- Digital divide: Tech diffusion is still concentrated in large cities. The Commission urges expansion via:
A Digital Policy for People and Society
- Only 55.6% of the EU population currently has at least basic digital skills.
- The number of ICT specialists is projected to reach 12 million by 2030, still below target and with a persistent gender imbalance.
- eID availability is at 93% across the EU, and the upcoming EU Digital Identity Wallet is expected to boost usage.
- Meeting the 100% digital public services target by 2030 remains challenging under current trends.
Next Steps
Member States must review and adjust their national digital roadmaps by 2 December 2024. The Commission will assess implementation and provide an update in the 2025 State of the Digital Decade report.
Background
- Launched in September 2021, the Digital Decade framework sets the EU’s digital goals for 2030.
- The European Declaration on Digital Rights and Principles (2022) outlines the human-centric approach to digitalisation.
- This year’s report is supported by studies and staff working documents, including:
- Major funding sources include:
- Recovery and Resilience Facility: €150 billion
- DIGITAL Europe: €7.9 billion
- Connecting Europe Facility 2 Digital: €1.7 billion
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Today’s report clearly shows that we are not on track to reach our targets on the digital transformation in Europe. But it also indicates a clear way forward: we need additional investments in digital skills, high-quality connectivity, and uptake of Artificial Intelligence. We need many more people to get digital skills – both basic and expert level – to leverage our strengths.
Press release - 24 June 2024 - Commission fines International Flavors & Fragrances €15.9 million for deleting WhatsApp messages during an antitrust inspection
The European Commission has fined International Flavors & Fragrances Inc. and IFF France SAS (together ‘IFF’) €15.9 million for obstructing a Commission inspection in 2023.
During the inspection, a senior IFF employee intentionally deleted WhatsApp messages exchanged with a competitor after being informed about the investigation.
The Commission’s Investigation
In March 2023, the Commission carried out inspections in the fragrance industry. While reviewing IFF’s mobile devices, Commission inspectors discovered that a senior employee had deleted business-related WhatsApp messages after learning of the inspection.
IFF immediately acknowledged the deletion and cooperated with the Commission, including assisting in the recovery of the deleted data.
In March 2024, the Commission opened proceedings against IFF for obstruction. Under a cooperation procedure, IFF acknowledged its liability and accepted the fine.
The Fine
- Under Regulation No 1/2003, the Commission can impose fines of up to 1% of total turnover for obstruction of antitrust investigations.
- Given the intentional nature of the deletion and lack of voluntary disclosure, the Commission found this to be a very serious infringement.
- A base fine of 0.3% of IFF’s global turnover was set, then reduced by 50% for cooperation, resulting in a final fine of €15.9 million.
This is the first time the Commission has fined a company for deleting messages exchanged on a social messaging app during an inspection.
The broader fragrance industry antitrust investigation (AT.40826) remains ongoing and is separate from this case.
Background
- Regulation No 1/2003 empowers the Commission to carry out unannounced inspections and requires full cooperation from companies under investigation.
- Inspectors use advanced forensic IT tools to detect deletion or manipulation of digital evidence.
- The cooperation procedure allows for simplified investigations and reduced fines for companies acknowledging liability.
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Compliance with antitrust investigations is of paramount importance. Companies that undergo an inspection must ensure that employees do not delete or manipulate business records. This includes communications on mobile phones. Today’s decision to fine IFF shows that we will not tolerate any action that could impact the effectiveness of our investigations and that we firmly pursue and sanction any such obstructions.
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Press release 19 June 2024 - Commission decides to register two new European Citizens' Initiatives
Today, the European Commission decided to register two new European Citizens’ Initiatives (ECIs): ‘Air-Quotas’ and ‘Stop Destroying Videogames’.
The ‘Air-Quotas’ initiative calls on the Commission to establish a citizens’ carbon quota system at national level, starting with air transport, aimed at encouraging businesses to decarbonise through consumer demand.
The ‘Stop Destroying Videogames’ initiative urges the Commission to require publishers to maintain videogames in a functional state, preventing remote disabling by publishers.
Both initiatives meet the formal conditions under the ECI Regulation and are therefore considered legally admissible. The Commission has not assessed the substance of the proposals at this stage.
Registration does not imply support from the Commission. It simply confirms that the initiatives are within the Commission’s legal competence and not manifestly abusive, frivolous, or contrary to EU values.
Next Steps
Organisers now have six months to begin collecting signatures. If they gather at least one million valid statements of support from citizens across at least seven EU Member States within one year, the Commission must respond and decide whether to take action.
Background
Introduced by the Lisbon Treaty and launched in April 2012, the ECI gives citizens a direct way to influence EU policymaking. The Commission may propose legislation in areas where it has competence if a valid initiative receives sufficient support.
Since 2012, the Commission has registered 114 initiatives. To qualify for registration, an ECI must:
- Fall within the Commission’s powers to propose legislation
- Not be manifestly abusive, frivolous, or vexatious
- Not be contrary to the values of the Union
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Press release - 18 June 2024 - Dialogue with Commission and consumer authorities brings Vinted to improve pricing information and transparency for consumers
Following a dialogue with the European Commission and national consumer authorities, Vinted, the online marketplace for second-hand goods, has improved its pricing transparency and user information to better align with EU consumer law.
Complaints had been received about Vinted’s practices, including the automatic addition of a buyer protection fee at checkout, without prior notification. The platform has now modified its website and app for EU/EEA users to clearly show total prices and provide more detailed information about refund and counterfeit policies.
The action was coordinated through the Consumer Protection Cooperation (CPC) Network and led by the Lithuanian State Consumer Rights Protection Authority.
Key Improvements Implemented by Vinted
- Clear information upfront on total price, including the buyer protection fee.
- Removal of misleading advertisements suggesting purchases are fee-free.
- Clear guidance on how to claim refunds when items do not arrive.
- Detailed information on Vinted’s counterfeit review process.
- Greater transparency in the identity verification process for sellers.
- Clarified review policy, including user ratings and how to report suspicious reviews.
However, Vinted has not agreed to show delivery fees upfront or to indicate minimum applicable fees early in the purchase process. The CPC Network has urged the company to address this remaining concern and may pursue enforcement actions if needed.
Next Steps
The CPC Network will monitor Vinted’s compliance. If commitments are not upheld, or if unresolved issues persist, national consumer authorities may take enforcement measures, including sanctions.
Legal proceedings against Vinted are ongoing in some Member States. This EU-level dialogue does not affect those cases.
Background
This dialogue is based on EU consumer law:
- Unfair Commercial Practices Directive (UCPD)
- Consumer Rights Directive (CRD)
- Unfair Contract Terms Directive (UCTD)
On 17 February 2024, the Digital Services Act (DSA) entered into force. While this CPC case is based on consumer law, enforcement of the DSA — which regulates transparency and safety of online platforms — is handled separately by the Commission and national Digital Services Coordinators.
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The second-hand sale of goods between consumers is increasingly popular, and both buyers and sellers need to understand their rights. I welcome the coordinated efforts of national consumer authorities to bring Vinted’s website in line with EU consumer protection law.
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Press release - 11 June 2024 - Kick Off Euro 2024-Savings: Travel Cheaply and Sustainably Across Germany
As the first ball is kicked on 16 June, countless football fans will be making their way to Germany for UEFA EURO 2024. With this in mind, ECC Malta shares essential guidance on navigating Germany’s public transport system – from match-day benefits to month-long travel passes.
Stadium Ticket Holders Travel for Free – But There’s a Catch
The most eco-friendly and convenient way to travel in Germany is by train. A key offer is the “Fan Pass” – a free, 36-hour public transport ticket linked to your match ticket, accessible via the UEFA EURO 2024 app. It grants unlimited use of local transport in the host city from 06:00 on match day to 18:00 the next day.
However, Germany has over 60 Verkehrsverbünde (local transport associations), each with its own geographic area. Travellers must check the validity in advance, as using the Fan Pass outside the covered area is considered fare evasion and may result in a €60 fine. Visit the UEFA website to verify coverage under “Travel areas.”
Special Fares for Travel Across Germany
- DB Ticket EURO 2024: €29.90 (2nd class) or €39.90 (1st class) for regional and high-speed trains between host cities.
- Interrail Pass EURO 2024: 25% discount for travel from 33 European countries.
Tickets are available via Deutsche Bahn and the DB Navigator App.
Deutschland-Ticket: Monthly Unlimited Travel for €49
For extended or budget travel, the Deutschland-Ticket offers unlimited travel on local and regional public transport for €49/month. It covers:
- Subways, trams, regional trains (RE, RB, S-Bahn), buses, and ferries
- Across all of Germany, regardless of where purchased
Note: This ticket does not include long-distance trains (ICE, IC, EC) or private trains like Flixtrain.
Subscription Tips
- Valid only by calendar month
- Auto-renews unless cancelled by the 10th of the month
- ECC Germany recommends subscribing early and cancelling immediately to avoid unwanted renewal
Cancel online via the customer area or through the cancellation form.
Your Rights on the Rails
If your journey doesn’t go as planned, visit ECC Malta’s rail passenger rights portal to learn about refunds and compensation.
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Speech - 23 May 2024 - Remarks by Executive Vice-President Vestager on the adoption of an antitrust decision against Mondelēz for cross-border trade restrictions
Today, the Commission has fined Mondelēz 337.5 million euros. We have done so because they have ben restricting the cross-border trade of chocolate, biscuits and coffee products in the European Union.
We find that Mondelēz illegally restricted retailers from sourcing these products from Member States where prices are lower. This allowed Mondelēz to maintain higher prices. This harmed consumers, who ended up paying more for chocolate, biscuits and coffee.
Mondelēz is one of the world’s largest producers of very well-known brands that many of us would buy on a daily basis. Just to name a few, Milka, Toblerone, Côte d’Or, Cadbury, Tuc, Lu, Ritz and Oreo are all Mondelēz brands.
So this case is about the price of groceries. It is a key concern to European citizens, even more obvious in times of high inflation where many are living in cost-living crisis. It is also about the heart of the European project: the free movement of goods in the Single Market.
In the Single Market, traders can buy products in Member States where prices are lower and they sell them in Member States where prices are higher. By doing that, putting a pressure for prices to come down. This is called ‘parallel trade’. It increases competition, lowers prices and increases consumer choice.
EU citizens should benefit in this respect from the Single Market. They should be able to buy cheaper products when they can be sourced at a cheaper price from another Member State. They should be free to do so in supermarkets, when retailers import the cheaper product. And any company that hinders this freedom engages in illegal behavior and should be sanctioned accordingly.
We started looking at this case back in 2019. We carried out inspections at the premises of Mondelēz.
Our investigation showed that Mondelēz engaged in two different types of infringements.
First, Mondelēz entered into anticompetitive agreements to restrict the cross-border trade of its products. This is a breach of Article 101 of the Treaty.
Second, Mondelēz abused its dominance for chocolate tablets in certain national markets also to restrict imports. This is a breach of Article 102 of the Treaty.
Looking at the first infringement type. We find no less than 22 separate breaches of Article 101. These agreements pursued two main goals:
First Mondelēz entered into agreements with certain traders to determine the territories where they could sell Mondelēz’ products.
Why would it do that? Because, by restricting parallel trade, Mondelēz isolated national markets within the European Union from outside competition.
In this specific case, Mondelēz was selling a range of products at different prices in different Member States. It wanted to control where and to whom its products were resold by the traders.
In Member States where it charged higher prices, Mondelez ensured that prices remained high. To achieve this, Mondelēz agreed with traders on the territories where they would sell or not sell. There were eleven separate agreements concerning seven traders.
Second, Mondelēz blocked some exclusive distributors in certain Member States from selling Mondelēz’ products to customers located in other Member States. These distributors enjoyed an exclusivity to sell certain products in a given territory. But traders or retailers from other Member States are normally free to buy products from them. But Mondelēz prevented distributors from making such sales. Either by imposing contractual restrictions or by asking them to request permission on a case-by-case basis. Mondelez restricted eleven distributors in this way.
These are very serious restrictions of competition. They fragment the Single Market. They isolate national markets within it. And they prevent the free movement of goods across the European Union. This conduct harms consumers and deprives them from the benefits of the Single Market.
Moving now to the second infringement type: the abuse of dominance, which is a breach of Article 102 of the Treaty. We find two such abuses.
In one instance, Mondelēz took Côte d’Or tablets off the market in the Netherlands. It did so to prevent retailers from reselling them in Belgium, where Mondelēz sold many more Côte d’Or tablets at higher prices.
In another case, Mondelēz prevented a wholesaler from buying its chocolates in Germany, where they were cheaper, and resell them elsewhere in the European Union. Mondelēz refused to supply this wholesaler for four years. By doing so, Mondelēz prevented this wholesaler from putting pressure to lower its prices in several Member States.
Such abuses artificially partitioned the Single Market, and that has a negative impact on price and consumer choice in the EU.
Now, I also want to recognize Mondelēz’ cooperation in the investigation. We have a cooperation procedure in our toolbox, which requires companies to acknowledge the infringement and to cooperate. In exchange, companies obtain a reduction of the fine that they are to pay.
This procedure leads to considerable advantages in terms of speed and efficient resolution of cases.
So the Commission has decided to reduce Mondelēz’ fine by 15% in light of its cooperation.
This brings me to the level of the fine.
The infringements covered a large part of the European Union. They lasted between 2006 and 2020, except for coffee products which Mondelēz divested back in 2015.
We set the fine in view of the factors that we usually use. We considered the value of Mondelēz’ sales of the products concerned, the gravity of the infringement, the duration of the infringement and Mondelēz’ cooperation.
Finally, we also took account of the fact that this type of behaviour has already been sanctioned in the past. This is really not a novel case. We have a clear case practice. We have a track-record of fighting territorial restrictions. The fact that they are illegal and violate competition rules is well established and companies need to bedeterred from engaging in this type of illegal conduct.
Based on these elements, we decided to impose a fine of 337.5 million euros.
Today’s decision is another example of our efforts to deter companies from engaging in illegal behaviour that fragments the Single Market. We have taken decisions against the beer brewer AB InBev in 2019 and against Valve and video games makers in 2021.
We are determined to uphold the fundamental freedoms in the EU and to ensure that EU citizens have access to the biggest variety at the lowest prices that the market can offer.
The cost and quality of food is a core priority for European citizens. This case is also part of a broader effort to enforce competition rules in the food retail industry. This is a sector in which we have several ongoing investigations, such as the ones in food delivery services and in energy drinks.
Our sustained enforcement of competition rules in this sector is an important part of the effort to ensure that consumers have access to lower prices, especially in times of high inflation.
Thank you very much.
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Press release - 16 May 2024 - Online ticket marketplace Viagogo commits to improving terms and consumer information after dialogue with Commission and consumer authorities
Following a dialogue with the European Commission and national consumer protection authorities, Viagogo has committed to improving its website to better inform consumers about resale ticket conditions and to stop pressuring buyers with excessive countdown messages.
The Consumer Protection Cooperation (CPC) Network, coordinated by the Commission, opened the dialogue in April 2021. The agreed improvements must be implemented by end of August 2024.
Key Commitments by Viagogo
- Clarify how tickets are ranked in search results.
- Significantly reduce the number of countdown messages displayed.
- Clearly indicate whether the seller is a trader or another consumer during ticket selection.
- Allow users to choose specific seat numbers where available.
- Include delivery fees in displayed prices when only one delivery option is available.
- Clearly explain delivery fees when multiple options are available.
Contractual Changes by End of August 2024
- Consumers can bring legal action in their own Member State under their national law.
- Extended timeframes for refund claims under the Viagogo “guarantee.”
- Viagogo must notify users before changing its terms and allow free cancellation.
- Seat substitutions must be in the same or better location as originally purchased tickets.
Outstanding Issues
Viagogo has refused to:
- Inform users about delivery fee amounts at the beginning of the purchase process when multiple options exist.
- Clearly explain that users may have rights with the original ticket seller or event organiser in case of cancellation or postponement.
The CPC Network urges Viagogo to address these issues and may take enforcement action if necessary.
Next Steps
The CPC Network will monitor the implementation of these commitments. If not properly enforced, or if concerns persist, Member States may pursue legal action or sanctions.
Separate legal proceedings against Viagogo are ongoing in some Member States. These are not affected by the conclusion of the EU-level dialogue.
Since February 2024, Viagogo must also comply with the Digital Services Act (DSA). Supervision is shared between the European Commission and national Digital Services Coordinators.
Background
This enforcement action is based on:
Press release - 30 April 2024 - Commission and national consumer protection authorities starts action against 20 airlines for misleading greenwashing practices
Following an alert from the European Consumer Organisation (BEUC), the European Commission and national consumer authorities in the Consumer Protection Cooperation (CPC) Network sent letters to 20 airlines identifying potentially misleading green claims and requesting alignment with EU consumer law within 30 days.
The CPC action, led by authorities from Belgium, the Netherlands, Norway, and Spain, focused on airline claims that CO2 emissions from flights could be offset through climate projects or sustainable fuels, often for an additional fee. These practices may constitute misleading actions or omissions under Articles 5–7 of the Unfair Commercial Practices Directive (UCPD).
Key Concerns Identified
- Claims that optional fees can reduce or fully offset emissions.
- Use of the term “sustainable aviation fuels (SAF)” without clear impact data.
- Absolute terms like “green”, “sustainable”, “responsible” without qualification.
- Claims about moving toward net-zero emissions without verifiable targets or monitoring systems.
- Emission calculators without scientific substantiation or transparency about assumptions.
- CO2 comparisons between flights without full methodological disclosure.
Next Steps
The Commission and CPC authorities have requested responses from the airlines within 30 days, outlining how they will address the concerns. Follow-up meetings will be held to review proposed solutions. If airlines fail to take appropriate action, enforcement — including sanctions — may follow.
This action aims to align environmental marketing practices in the air travel sector with EU consumer protection law.
Background
- The European Green Deal sets a foundation for more sustainable business practices, including accurate consumer information.
- The New Consumer Agenda prioritizes transparency in green claims and combats “greenwashing.”
- The Directive on Empowering Consumers for the Green Transition explicitly bans claims that products have a neutral or positive environmental impact based on offsets.
- The Green Claims Directive proposal requires that environmental claims be backed by credible assessments, especially when offsets are involved.
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If we want responsible consumers, we need to provide them with accurate information. More and more travelers care about their environmental footprint and choose products and services with better environmental performance. They deserve accurate and scientific answers, not vague or false claims. The Commission is fully committed to empowering consumers in the green transition and fighting greenwashing. We expect airlines, as well as any other industry operator, to make a responsible use of environmental claims.
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Press release - 30 April 2024 - Commission opens formal proceedings against Facebook and Instagram under the Digital Services Act
Today, the European Commission has opened formal proceedings to assess whether Meta, the provider of Facebook and Instagram, has breached the Digital Services Act (DSA).
The suspected infringements concern Meta’s handling of deceptive advertising, political content moderation, risk mitigation around elections, and data access for researchers. The Commission also questions whether Meta’s “Notice-and-Action” system and complaint-handling processes comply with DSA standards.
Key Areas of Investigation
- Deceptive advertising and disinformation: Inadequate measures to tackle inauthentic behaviour and disinformation campaigns, which may endanger civic discourse and electoral integrity.
- Demotion of political content: Meta’s recommender systems deprioritise political content on Facebook and Instagram, potentially breaching transparency and user rights obligations.
- Deprecation of CrowdTangle: Meta is phasing out its real-time civic monitoring tool without a suitable replacement — a concern during the 2024 European elections and other national votes.
- Flagging illegal content: Meta’s user tools for flagging illegal content may not meet the DSA’s accessibility and usability requirements.
- Complaint mechanisms and redress: Suspected shortcomings in users’ ability to contest moderation decisions.
- Research data access: Limitations on data availability for academic and public-interest research.
If confirmed, these issues would constitute breaches of Articles 14(1), 16(1), 16(5), 16(6), 17(1), 20(1), 20(3), 24(5), 25(1), 34(1), 34(2), 35(1), and 40(12) of the DSA.
Next Steps
The Commission will gather further evidence through information requests, interviews, and possible inspections. It may adopt interim measures, non-compliance decisions, or accept commitments proposed by Meta.
The DSA does not impose a deadline for completing proceedings. The process timeline depends on complexity, cooperation, and the rights of defence. From the opening of this investigation, only the Commission is competent to supervise these potential infringements.
Background
- Facebook and Instagram were designated as Very Large Online Platforms (VLOPs) on 25 April 2023, each having more than 45 million monthly active EU users.
- As of 17 February 2024, the DSA applies to all online intermediaries in the EU.
For More Information
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This Commission has created means to protect European citizens from targeted disinformation and manipulation by third countries. If we suspect a violation of the rules, we act. This is true at all times, but especially in times of democratic elections.

Deceptive advertising is a risk to our online debate and to our rights as both consumers and citizens. We suspect that Meta’s moderation is insufficient and lacks transparency. That’s why we’ve opened proceedings under the Digital Services Act.

The spread of information via social media is powerful — but also vulnerable to manipulation and foreign interference. We’re acting because Meta may have failed its obligations under the DSA to provide adequate tools for real-time election monitoring and flagging illegal content.
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Press release - 26 April 2024 - Commission designates Shein as Very Large Online Platform under the Digital Services Act
Today, the European Commission formally designated Shein as a Very Large Online Platform (VLOP) under the Digital Services Act (DSA).
Shein, a global fashion e-commerce platform, declared more than 45 million average monthly active users in the EU, exceeding the DSA threshold for VLOP designation. As a VLOP, Shein now has four months (until end of August 2024) to comply with the most stringent DSA rules.
Enhanced Obligations for Shein as a VLOP
1. More Diligent Surveillance of Illegal Products
- Conduct risk assessments on the dissemination of illegal content and systemic risks from platform operations.
- Mitigate risks such as sale of counterfeit, unsafe, or IP-infringing goods via algorithmic changes, stronger moderation, and user-friendly reporting systems.
- Reinforce internal systems including resources, audits, testing, and documentation on risk management activities.
2. Enhanced Consumer Protection Measures
- Assess systemic risks to health and safety of consumers, especially minors.
- Redesign the platform (UI, recommender systems, T&Cs) to protect vulnerable users and incorporate age assurance systems.
3. More Transparency and Accountability
- Submit yearly independent audits on DSA compliance.
- Maintain and publish a repository of advertisements displayed on the platform.
- Provide vetted researchers and Digital Services Coordinators with access to publicly available platform data.
- Publish transparency reports every six months on content moderation and user protection practices.
- Appoint a compliance officer and maintain structured internal reporting and audit trails.
General DSA Obligations Already in Force
Since 17 February 2024, Shein (like all platforms) must already comply with DSA general obligations, including:
- Ensure traceability of sellers on the platform.
- Clearly label advertisements and avoid dark patterns.
- Ban targeted advertising based on sensitive data or targeted at minors.
- Provide appeal mechanisms for users to contest content moderation decisions.
- Publish yearly transparency reports on platform moderation activity.
Next Steps
The Commission will supervise Shein’s DSA compliance, in cooperation with the Irish Digital Services Coordinator. Enforcement will focus on ensuring consumer protection and addressing illegal product dissemination.
Background
This is part of the Commission’s broader effort to ensure full DSA compliance. Shein joins 22 other platforms already designated as VLOPs or VLOSEs.
- First 19 VLOPs designated in April 2023
- Three more designated in December 2023
- All intermediaries (except micro/small enterprises) must comply with DSA rules as of 17 February 2024
For More Information
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Press release - 14 March 2024 – World Consumer Rights Day 2024 – The EU’s Impact on Consumer Rights
Extending the Legal Warranty & Supporting Repairs
Since 2022, the EU’s two-year legal warranty has been extended to cover connected devices and digital services like apps and video games. Consumers are now better protected in the digital age. The EU is also leading efforts to reduce electronic waste and promote repairability through:- Mandatory eco-design rules that prioritize durability and repairs
- Free national online platforms to help consumers find certified repairers
- Bans on software practices that restrict independent or third-party repair
- Rules ensuring reasonable prices for replacement parts
Holding Big Tech Accountable
Under the Digital Services Act (DSA) and Digital Markets Act (DMA), online platforms must now:- Verify the identity of sellers to ensure transparency
- Stop automatically installing software on new devices
- Allow users to easily uninstall pre-installed apps
- Provide users with greater choice and control online
One Charger for All
Starting December 2024, all mobile phones and tablets sold in the EU will be equipped with a USB Type-C port. This change:- Reduces electronic waste
- Increases compatibility across devices
- Eliminates the need to carry multiple chargers
Instant Money Transfers Across the Eurozone
Starting in autumn 2025, money transfers across Eurozone countries will be processed within 10 seconds, instead of one business day. This advancement:- Boosts speed and convenience for consumers and businesses
- Improves financial fluidity across borders
- Comes with no additional cost
Stronger Protections for Credit and “Buy Now, Pay Later”
As of November 2026, the EU will expand its consumer credit regulations to include:- Credits under €200
- “Buy now, pay later” schemes
Watch: “Europe Protects You”
Discover how EU laws protect you every day. Watch the short video produced by our colleagues at ECC France:
Press release - 14 March 2024 - Keeping consumers safe: Cosmetics top the list of products notified in Safety Gate in 2023
Today, the European Commission published its annual report on Safety Gate, the EU rapid alert system for dangerous non-food products. The 2023 edition reflects a record year in alerts, highlighting the platform’s effectiveness and increased cooperation across the EU and EEA countries.
Main Findings of the 2023 Report
- 3,412 alerts and 4,287 follow-up actions were recorded.
- Cosmetics were the most frequently flagged products, followed by toys, motor vehicles, electrical appliances, and clothing.
- The most common risks were linked to chemicals, injuries, choking, and environmental hazards.
Most alerts in the cosmetics category were due to the presence of BMHCA, a banned synthetic fragrance that can impair fertility and cause skin irritation. Other flagged items included e-cigarettes with excessive nicotine content and toys with phthalates.
The system enabled swift cross-border responses. For example, after Lithuania flagged a body cream with banned substances, Poland removed it from the market, and Slovenia initiated a recall.
Next Steps
In December 2024, the new General Product Safety Regulation (GPSR) will replace the existing directive. This regulation will:
- Modernize and streamline product safety enforcement
- Ensure better market surveillance and faster recalls of dangerous products
- Apply to both online and offline goods, regardless of origin
Background
The Safety Gate system has operated since 2003, enabling real-time coordination between EU/EEA countries and the Commission. The Commission’s Safety Gate public portal publishes alerts in all EU languages, plus Icelandic, Norwegian, Arabic, and Ukrainian.
Businesses can also use the Business Safety Gateway to report safety concerns to authorities. Under the GPSR, this reporting tool will become mandatory.
In 2023, 11 major online marketplaces signed the revised Product Safety Pledge+, committing to go beyond legal safety requirements. Participants include Amazon, eBay, AliExpress, Etsy, and others.
Additionally, the Commission’s AI-powered “web crawler” supports national authorities by scanning online listings for dangerous products. In the past six months alone, the tool:
- Processed 3,882 alerts
- Analysed nearly 789,000 websites
- Flagged over 41,000 suspicious webshops
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Product safety is the backbone of consumer protection. Even the most ordinary objects can carry hidden risks. The record number of alerts on Safety Gate proves the efficiency of our cooperation and tools, which will be strengthened even further with the upcoming General Product Safety Regulation.
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Press release - 7 March 2024 - Tinder commits to provide consumers with clear information about personalised prices
Following a dialogue with the European Commission and national consumer authorities, Tinder has committed to better inform users about personalised pricing practices for its premium services, including discounts tailored by automated means.
The investigation was launched after complaints that Tinder applied different prices to users based on behaviour or characteristics—such as age—without informing them. Until April 2022, Tinder used to offer cheaper premium subscriptions to younger users, a practice discontinued before the investigation began.
Key Commitments by Tinder (by April 2024)
- Not apply personalised pricing based on age unless clearly disclosed upfront.
- Clearly inform consumers that premium discounts are personalised using automated means.
- Explain why personalised offers are shown — e.g. lack of user engagement at standard prices.
Next Steps
The Consumer Protection Cooperation Network (CPC), coordinated by the Commission and led by Sweden and the Netherlands, will monitor Tinder’s compliance. If the platform fails to implement its commitments, national authorities may impose fines or take enforcement actions.
Background
In 2022, a study by the Swedish consumer organisation found inconsistent pricing on Tinder with no transparent explanation. Under EU law:
- The Unfair Commercial Practices Directive (UCPD) prohibits misleading pricing practices.
- The Consumer Rights Directive requires disclosure of personalised pricing based on automated decision-making.
- The Modernisation Directive further strengthens transparency obligations for digital business models.
The CPC Network enables national authorities to act jointly on cross-border issues, with strong tools to detect, investigate, and resolve irregularities in the internal market.
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It is a timeless and universal fact that the price is the most important deciding factor for consumers. However, personalisation techniques nullify the possibility to compare prices, effectively disempowering consumers in their purchasing decisions. This is why EU consumer law now requires that traders disclose whether their price is personalised through automated means. I am pleased that Tinder will now ensure that the rights of its users are fully respected.
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Press release - 4 March 2024 - Commission fines Apple over €1.8 billion over abusive App store rules for music streaming providers
The European Commission has fined Apple over €1.8 billion for abusing its dominant position in the distribution of music streaming apps on iPhones and iPads through its App Store.
The Commission found that Apple imposed anti-steering provisions on app developers, preventing them from informing iOS users about cheaper subscription options available outside the app. These provisions violated EU competition rules under Article 102 TFEU.
The Infringement
As the sole provider of the App Store for iOS devices, Apple controlled the terms under which developers could reach users. The Commission found that Apple:
- Banned developers from showing alternative pricing options outside the app.
- Prevented links to external websites offering cheaper subscriptions.
- Prohibited contacting users directly to inform them of alternatives.
These practices lasted nearly a decade and resulted in:
- Higher prices for users due to developers passing on Apple’s high commission fees.
- Degraded user experience due to lack of information and limited purchasing options.
The Fine
The fine was set under the 2006 Guidelines on Fines. Key considerations included:
- The duration and gravity of the infringement
- Apple’s global turnover and market influence
- Submission of incorrect information during the investigation
A €1.8 billion lump sum was added to the base fine to reflect the non-monetary harm caused and to ensure deterrence. This brings the total penalty to over €1.8 billion.
The Commission also ordered Apple to remove all anti-steering provisions and refrain from repeating the infringement or similar practices in the future.
Background
- Formal proceedings were opened in June 2020.
- A revised Statement of Objections was issued in February 2023.
- The case is registered under number AT.40437 in the public case register.
- The decision continues to apply to the UK under the EU–UK Withdrawal Agreement.
Action for Damages
Individuals or companies affected by Apple’s practices may seek damages in national courts. The Commission’s decision is binding proof of infringement under EU law.
The Antitrust Damages Directive facilitates these actions and ensures victims can claim compensation effectively.
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For a decade, Apple abused its dominant position in the market for the distribution of music streaming apps through the App Store. They did so by restricting developers from informing consumers about alternative, cheaper music services available outside of the Apple ecosystem. This is illegal under EU antitrust rules, so today we have fined Apple over €1.8 billion.
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Press release - 22 February 2024 - Zalando commits to provide clearer information for consumer following EU action
Following a dialogue with the European Commission and national consumer authorities, Zalando has committed to remove misleading sustainability labels and icons from its platform. These practices were found to potentially mislead consumers about the environmental characteristics of the products sold.
From 15 April 2024, Zalando will eliminate these visuals and instead provide clear, specific information — such as the exact percentage of recycled materials used in a product.
Zalando’s Commitments
- Remove all “sustainability” flags and misleading icons (e.g. leaf/tree symbols).
- Discontinue use of unsubstantiated terms like “sustainability” or “ethical benefit.”
- Provide product-specific environmental details on item pages.
- Revise the “Sustainability Page” into two clear sections: product standards and Zalando’s corporate sustainability strategy.
- Allow consumers to filter by objective product qualities (e.g. material composition).
- Ensure that all environmental claims are based on significant environmental impact factors.
Next Steps
Zalando will submit an implementation report. The Consumer Protection Cooperation Network (CPC) will assess whether the company has fulfilled its commitments. If not, national authorities may take enforcement action, including fines or mandatory corrections.
Background
The dialogue began in April 2022 and was led by the consumer authorities of Germany, Denmark, Norway, and Sweden, coordinated by the Commission.
- The Unfair Commercial Practices Directive (UCPD) requires that environmental claims be truthful, clear and substantiated.
- The Modernisation Directive enhanced transparency and banned hidden marketing techniques in online marketplaces.
- The Green Claims Directive and the Empowering Consumers for the Green Transition Directive aim to ban vague claims like “eco-friendly” without credible verification.
These legislative proposals form part of the New Consumer Agenda and the Circular Economy Action Plan, aligning consumer protection with EU Green Deal objectives.
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Many consumers want to make their consumption greener. It is important for them to have reliable information so they can act upon it and make truly sustainable consumption choices. We must also prevent traders who could try to benefit from consumers’ good intentions. I am glad that a market leader such as Zalando has now abandoned these practices and decided to provide clear and specific information to consumers.
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Press release - 19 February 2024 - Commission opens formal proceedings against TikTok under the Digital Services Act
The European Commission has opened formal proceedings to assess whether TikTok has breached the Digital Services Act (DSA) in key areas concerning minors’ protection, advertising transparency, data access for researchers, and systemic risk management.
The case is based on TikTok’s September 2023 risk assessment report, as well as replies to Commission Requests for Information regarding: illegal content, protection of minors, and data access.
Focus Areas of Investigation
- Addictive design and algorithmic risks: Failure to assess and mitigate the risks of behavioural addiction, “rabbit hole effects,” and radicalisation, particularly for minors.
- Protection of minors: Inadequate default privacy and safety settings for children and teens.
- Advertising transparency: Missing or insufficient ad repository and labelling mechanisms.
- Data access for researchers: Shortcomings in enabling public-interest research into TikTok’s content systems, in violation of Article 40 of the DSA.
If confirmed, these suspected infringements would violate DSA Articles 34(1), 34(2), 35(1), 28(1), 39(1), and 40(12). The Commission’s investigation will proceed as a priority. This opening of proceedings does not prejudge the outcome.
The decision is also without prejudice to possible future investigations on TikTok’s handling of illegal content or criminal activity online, and does not affect ongoing cases by other authorities, such as the Consumer Protection Cooperation Network.
Next Steps
The Commission will continue collecting evidence, which may include additional requests for information, interviews, and on-site inspections.
The Commission is empowered to:
- Adopt interim measures
- Issue non-compliance decisions
- Accept voluntary commitments from TikTok to remedy the concerns
There is no fixed timeline to conclude the proceedings. During the investigation, the Commission is the sole competent authority regarding Article 28(1) of the DSA.
Background
- TikTok was designated as a Very Large Online Platform (VLOP) in April 2023, having reported 135.9 million monthly active users in the EU.
- All online platforms must comply with the DSA since 17 February 2024, following its general entry into force.
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The safety and well-being of online users in Europe is crucial. TikTok needs to take a close look at the services they offer and carefully consider the risks that they pose to their users — young as well as old. The Commission will now carry out an in-depth investigation without prejudice to the outcome.

The protection of minors is a top enforcement priority for the DSA. TikTok must fully comply with the DSA and has a particular role to play in safeguarding children online. We are launching this formal proceeding to ensure proportionate action is taken to protect the well-being of young Europeans.
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Press release - 16 February 2024 - Digital Services Act starts applying to all online platforms in the EU
As of 17 February 2024, the Digital Services Act (DSA) — the EU’s landmark rulebook for a safer, fairer and more transparent online environment — fully applies to all online intermediaries operating in the EU.
With the DSA, users are now better protected against illegal goods and content, and have their rights reinforced across platforms they use to connect, share, and shop online.
New Responsibilities for Platforms, More Rights for Users
All online platforms with EU users — except small and micro-enterprises — must now comply with core obligations:
- Fight illegal content: Provide reporting tools and give priority to notices from trusted flaggers.
- Protect minors: Ban personalised ads targeting children.
- Ad transparency: Disclose why users are seeing specific ads and who paid for them.
- Ban profiling-based ads using sensitive data (e.g. religion, political views, or sexual orientation).
- Provide reasons for content moderation decisions and publish them in the DSA Transparency Database.
- Enable user complaints and appeals for content decisions.
- Publish annual content moderation reports.
- Disclose recommender system parameters and ensure clarity in terms and conditions.
- Designate contacts for users and authorities.
These rules also apply to hosting services and online intermediaries like ISPs and domain providers, with specific obligations tailored to their function.
Very Large Online Platforms (VLOPs) and Search Engines (VLOSEs)
The DSA has already applied since August 2023 to 19 designated VLOPs/VLOSEs. Three more platforms designated in December 2023 must comply with the most stringent rules by end of April 2024, but are already subject to general obligations as of 17 February.
Role of Digital Services Coordinators (DSCs)
Platforms not classified as VLOPs or VLOSEs will be supervised by their national Digital Services Coordinators (DSCs), who will:
- Receive and assess user complaints about DSA infringements
- Certify out-of-court redress mechanisms for moderation appeals
- Grant “trusted flagger” status to eligible entities
- Vetting and submitting researcher data access requests
- Use enforcement tools — including inspections, fines, and interim measures
European Board for Digital Services
The Commission and DSCs will form the European Board for Digital Services, a new independent advisory body tasked with:
- Ensuring consistent DSA application across the EU
- Advising on systemic risks, enforcement strategies, and emerging issues
- Publishing an annual report on digital risks and mitigation best practices
The Board will meet for the first time on 19 February 2024.
Next Steps
- March 2024: Guidelines on risk mitigation during electoral processes
- April 2024: Public consultation on data access delegated act (entry into force by October)
- May 2024: Adoption of implementing act on transparency report templates
More details are available in the annex.
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From tomorrow, the Digital Services Act rules apply to all online platforms accessed by users in the EU. Users, Member States and platforms can now use the tools under the DSA to shape a safer and more transparent online world. This is a big milestone that reflects our fundamental EU values and principles.

As of 17 February, the DSA starts applying to all online platforms in the EU. We are fully mobilised to ensure full implementation of the DSA and we encourage all Member States to make the most out of our new rulebook. Effective enforcement is key to protect our citizens from illegal content and to uphold their rights.
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Press release - 14 February 2024 - Investigation of the Commission and consumer authorities finds that online influencers rarely disclose commercial content
Today, the European Commission and national consumer protection authorities from 22 Member States, Norway, and Iceland published the results of a coordinated “sweep” of social media influencers. The investigation assessed compliance with EU law on advertising transparency.
Out of 576 influencers reviewed, 97% posted commercial content, but only 20% systematically labelled it as advertising — a clear breach of transparency rules under EU consumer protection law.
Key Findings
- 97% posted commercial content; only 20% disclosed it systematically as advertising.
- 78% were operating commercially, but only 36% were registered as traders.
- 30% did not provide any trader contact details (e.g. company name, email, address).
- 38% failed to use built-in platform labels like “paid partnership” on Instagram; instead, they used vague terms like “collaboration” (16%) or “partnership” (15%).
- Only 40% made disclosures visible throughout their posts; just 34% displayed disclosures immediately without needing to click “read more.”
- 40% promoted their own brands; of these, 60% did not disclose such posts as advertising.
- 44% maintained personal e-commerce websites.
Next Steps
358 influencers were flagged for further investigation. National authorities will contact them for compliance and may take enforcement actions under national procedures.
The Commission will also assess potential platform-level obligations under the Digital Services Act (DSA). Findings will contribute to the Digital Fairness Fitness Check.
Background
The sweep was coordinated by the Commission and led by Belgium. Platforms monitored included: Instagram (572), TikTok (334), YouTube (224), Facebook (202), X (82), Snapchat (52), and Twitch (28).
Main sectors involved were fashion, lifestyle, beauty, food, travel, and sport. 119 influencers promoted potentially harmful activities such as junk food, alcohol, gambling, cosmetic treatments, and crypto trading.
The Consumer Protection Cooperation Network (CPC) coordinates enforcement under the:
As of 17 February 2024, all online platforms are subject to the DSA, including obligations for commercial content declaration and trader traceability. The Audiovisual Media Services Directive further applies to influencers producing video content.
The Influencer Legal Hub provides practical guidance for influencers to comply with EU consumer law.
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With the sprawling development of social media platforms, the influencer scene has become a full-fledged business. Today, most influencers get revenues from their posts. However, our findings show that they do not always disclose it to their followers. Influencers hold considerable sway over their followers, many of which are minors. I call on them to be much more transparent to their audience.
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Press release - 2 February 2024 - Commission welcomes political agreement on new consumer rights for easy and attractive repairs
The European Commission welcomes the provisional political agreement reached between the European Parliament and the Council on the Commission’s March 2023 proposal on common rules to promote the repair of goods.
Once adopted, the new legislation will establish a right to repair for consumers — within and beyond the legal guarantee — making repairs easier, cheaper, and more accessible. This will benefit consumers, foster the circular economy, and contribute to the European Green Deal by reducing waste and conserving resources.
Key Repair Provisions
- During the legal guarantee period: Consumers who opt for repair instead of replacement will benefit from a one-year extension of the legal guarantee.
- After the legal guarantee expires: Consumers will have the right to request repairs for goods deemed “technically repairable” (e.g. tablets, smartphones, washing machines).
- Manufacturers must:
- Publish clear repair service information and indicative pricing
- Provide spare parts at a reasonable cost
- Not impose contractual, software, or hardware barriers to repair
- Allow the use of second-hand, compatible, or 3D-printed spare parts by independent repairers
Additional Practical Measures
- Member States will introduce at least one measure to incentivize repair, such as repair vouchers, repair funds, or support for local repair services.
- A new European repair platform will help consumers locate repair services more easily and give SMEs a space to advertise their repair offerings.
Next Steps
The political agreement must now be formally adopted by both institutions. Once adopted, the directive will enter into force 20 days after publication in the Official Journal of the European Union.
Background
This directive complements the Commission’s broader legislative efforts under the New Consumer Agenda and the Circular Economy Action Plan to strengthen sustainable consumption throughout the product lifecycle.
It works in parallel with:
- Ecodesign for Sustainable Products Regulation (improving design-stage reparability)
- Empowering Consumers for the Green Transition Directive (informing sustainable choices at point of sale)
- Green Claims Directive (ensuring transparency and accuracy in environmental marketing)
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The agreement on ‘right to repair’ is an important step in making sure that repairing products becomes an easy, affordable and attractive choice for consumers. This is key to Europe’s transition to a
Press release | Publication 18 January 2024 - Commission sends requests for information to 17 Very Large Online Platforms and Search Engines under the Digital Services Act
Commission sends requests for information to 17 Very Large Online Platforms and Search Engines under the Digital Services Act
The European Commission has sent formal requests for information to 17 Very Large Online Platforms (VLOPs) and Very Large Online Search Engines (VLOSEs) designated under the Digital Services Act (DSA). These requests concern compliance with their obligations to provide researchers with access to publicly available data.

Targeted Platforms and Purpose
The Commission addressed the following platforms and search engines: AliExpress, Amazon Store, AppStore, Bing, Booking.com, Facebook, Google Search, Google Play, Google Maps, Google Shopping, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, YouTube and Zalando.
These VLOPs and VLOSEs must comply with Article 40 of the DSA, which mandates that platforms provide eligible researchers with access to publicly available platform data. This transparency is essential to:
- Enable public scrutiny of platform algorithms and policies
- Support independent monitoring of illegal content and disinformation
- Ensure accountability in the run-up to EU and national elections
Timeline and Next Steps
The platforms must respond to the request by 8 February 2024. The Commission will assess the responses and determine whether additional steps, including enforcement measures, are needed.
The DSA imposes this obligation on all designated VLOPs and VLOSEs, which were announced on 25 April 2023.
On 18 December 2023, the Commission opened formal infringement proceedings against X (formerly Twitter), citing concerns about non-compliance with data access obligations under the DSA, among other issues.