2022
Press release - 30 December 2022 - Euro and Schengen: Croatia joins the Euro and Schengen areas
On 1 January 2023, Croatia officially adopted the euro as its currency and joined the Schengen area. This dual milestone marks a significant step in Croatia’s European integration, strengthening the eurozone and expanding the border-free Schengen zone for the first time in over a decade.
With Croatia’s accession, 20 EU Member States and 347 million citizens now share the euro. Schengen membership now extends to 27 countries, granting 420 million people the right to travel without internal border checks.
Benefits of the Euro and Schengen for Croatia
- Greater price transparency, easier cross-border transactions, and stronger trade ties
- Simplified travel for citizens and businesses within the EU
- Boost to Croatia’s tourism, retail, and logistics sectors
Euro Introduction and Dual Circulation
From 1 January 2023, the euro replaced the kuna at a fixed conversion rate of 1 euro = 7.53450 HRK. A dual circulation period of two weeks allows payments in both currencies, with change given in euro.
- Dual price display is mandatory until 31 December 2023
- Euro cash distribution was prepared in advance to ensure ATM availability
- Kuna exchange services are free until mid-2023, and will continue at banks, post offices, and the Croatian National Bank
A Code of Ethics and price monitoring system are in place to prevent unjustified price increases during the transition. The State Inspectorate and consumer associations will ensure compliance.
Schengen Enlargement and Border-Free Travel
Internal land and sea border controls with Croatia were lifted on 1 January 2023. Controls at air borders will be removed on 26 March 2023 in line with the IATA schedule.
Since joining the EU in 2013, Croatia has implemented key parts of the Schengen acquis. It will now apply the full framework, including participation in external border controls, visa issuance, and police cooperation.
Croatia will be evaluated within one year under the Schengen Evaluation and Monitoring Regulation, recently strengthened to include assessments of fundamental rights compliance.
Background
- In July 2022, the Council formally approved Croatia’s euro accession
- Croatia implemented a national changeover plan focused on consumer protection and pricing fairness
- The Commission and European Central Bank supported awareness and technical preparations
- Croatia met all Schengen criteria, confirmed by the Commission in 2019 and the Council in 2021
Quotes
I warmly welcome Croatia in the euro and in the Schengen free travel area. This is a major achievement for Croatia, a symbol of its deep-rooted attachment to the EU, and a proud moment for the entire Union.
Congratulations to Croatia on this historic double achievement. The euro and Schengen will deliver real benefits for people and businesses — from better prices and choice to a boost for tourism.
Croatians can now fully enjoy the benefits of Schengen. This is a milestone in Croatia’s European path and a well-deserved recognition of its efforts.
What a historic milestone for Croatia and the EU! Perhaps no Member State has made such an incredible journey over the past three decades. Čestitke Hrvatskoj!
Each new Member of Schengen makes the EU stronger. I remain committed to seeing Romania and Bulgaria join next.
Related Media
Press release - 20 December 2022 - Antitrust: Commission accepts commitments by Amazon barring it from using marketplace seller data, and ensuring equal access to Buy Box and Prime
The European Commission has made legally binding the commitments offered by Amazon to address two antitrust investigations concerning its use of non-public seller data and possible bias in access to its Buy Box and Prime programme.
Commission’s Concerns
In 2019, the Commission launched an investigation into Amazon’s use of sensitive business data from independent marketplace sellers. In 2020, a second investigation focused on:
- How Amazon selects Buy Box winners and applies criteria for access to Prime.
- Whether these practices favoured Amazon’s own retail services or sellers using its logistics network.
Amazon’s Commitments
To address data use:- Amazon will not use non-public seller data for its own retail operations or private label product development.
- Amazon will apply equal treatment to all sellers when ranking offers for Buy Box selection.
- Amazon will prominently display a second competing offer if it provides meaningful price or delivery differentiation.
- Access to Prime will be based on transparent and non-discriminatory criteria.
- Prime sellers can choose any carrier and negotiate terms directly.
- Amazon will not use delivery performance data from third-party carriers to benefit its own logistics services.
Improvements After Market Testing
- Better presentation and prominence of the second Buy Box offer, plus a review mechanism.
- Stronger communication to sellers and carriers about their rights under the commitments.
- Independent carriers can contact Amazon customers directly, in line with GDPR.
- Improved safeguards for carrier data protection.
- Expanded powers for the monitoring trustee and new complaint mechanism for sellers and carriers.
- Extension of commitment duration for Buy Box and Prime from 5 to 7 years.
These commitments apply across all Amazon marketplaces in the European Economic Area (except Italy, where national remedies already apply). Commitments on Prime and the second Buy Box offer will remain in force for seven years, others for five. An independent trustee will monitor compliance.
If Amazon breaches the commitments, the Commission may impose a fine of up to 10% of global turnover or a periodic penalty of 5% of daily turnover.
Background
Amazon’s dual role — as both platform operator and competitor to marketplace sellers — gives it access to sensitive business data. Its Buy Box determines which seller’s offer is most prominently displayed, and Prime determines access to millions of loyal customers.
These proceedings were based on Article 102 TFEU (abuse of dominant position). Under Regulation 1/2003, the Commission may accept commitments from companies without concluding a formal infringement.
More Information
- Case AT.40462 – Use of seller data
- Case AT.40703 – Buy Box and Prime access
- Policy brief on commitment decisions under Article 9
- Commission Competition Website
Quote
Today’s decision sets new rules for how Amazon operates its business in Europe. Amazon can no longer abuse its dual role and will have to change several business practices. These changes will benefit competing independent retailers and carriers as well as consumers by opening up new opportunities and choice.
Press release - 16 December 2022 - Conference on the Future of Europe follow-up: Commission hosts first European Citizens' Panel on food waste reduction
The European Commission has launched the first of a new generation of European Citizens’ Panels, focused on reducing food waste in the EU. This initiative builds on the legacy of the Conference on the Future of Europe and aims to embed participatory practices into EU policymaking on key topics.
The Citizens’ Panel will provide recommendations that contribute to the Commission’s upcoming legislative proposal on food waste, listed in the Commission Work Programme for 2023, and will support broader efforts to meet the EU’s food waste reduction targets.
Panel Composition
The Citizens’ Panel consists of randomly selected participants representative of the EU’s diversity in terms of:
- Geography (national and urban/rural origin)
- Gender, age, education and socio-economic background
- One-third of participants are under 26 years of age
Timeline and Next Steps
- First session: 16–18 December 2022, Brussels
- Second session: 20–22 January 2023, online
- Final session: 10–12 February 2023, Brussels — panel report presented to the Commission
Background
In 2020, the EU generated 57 million tonnes of food waste — roughly 127 kg per person — worth an estimated €130 billion. Food waste accounts for 5% of EU greenhouse gas emissions, and 55% of waste occurs at the household level.
The Commission is committed to halving per capita food waste by 2030 in line with the United Nations Sustainable Development Goals. To accelerate progress, the Commission will propose legally binding food waste reduction targets at the EU level.
Citizens’ Panels now form part of the Commission’s policymaking toolbox in key areas such as food waste, learning mobility, and virtual worlds.
Follow the Citizens’ Panel Live
Further Information
Press release - 7 November 2022 - Commission acts to promote transparency in the short-term rental sector to the benefit of all players
Commission acts to promote transparency in the short-term rental sector
The European Commission has proposed a new Regulation on short-term accommodation rentals to improve transparency, support sustainable tourism, and help public authorities develop balanced policies. The initiative focuses on data sharing, platform responsibilities, and harmonised registration of hosts across the EU.
Key Measures Proposed
- Harmonised host registration: National authorities introducing registration schemes must make them fully online and user-friendly. Hosts will receive a unique registration number containing details of who they are, what they offer, and where.
- Mandatory display and verification of registration numbers: Online platforms must ensure that registration numbers are displayed and valid. Authorities can suspend registration numbers and request delisting of non-compliant hosts.
- Monthly automated data sharing: Platforms will share data (e.g. number of stays and guests) with authorities via national digital entry points. Lighter reporting applies to small and micro platforms.
- Aggregate data reuse: Data will feed into Eurostat statistics and the European data space for tourism, supporting innovation and policy design.
- Monitoring and enforcement: Member States will be responsible for enforcing the Regulation and setting penalties for non-compliance.
Next Steps
The proposal will now be considered by the European Parliament and Council. After adoption, Member States will have two years to set up the necessary national systems for data exchange and monitoring.
Background
Short-term rentals make up around 25% of all tourist accommodation in the EU, growing significantly in recent years and accelerated by post-COVID tourism trends. This Regulation is a key element of the tourism transition pathway and complements the SME Strategy, the Digital Services Act, and DAC7 tax transparency rules.
For More Information
- Proposal for a Regulation on data collection and sharing relating to short-term accommodation rental services
- Q&A
- Factsheet
- Collaborative economy
Press release - 13 October 2022 - Enforcing EU laws: delivering the benefits to citizens
Enforcing EU Law: Ensuring Benefits for Citizens
The European Commission has adopted a Communication outlining its strategy for enforcing EU law. This work ensures citizens and businesses across the EU enjoy equal rights and protections, such as clean air, free movement, and healthcare access. Effective enforcement is essential to deliver the EU’s values and benefits.
Key Pillars of the Enforcement Strategy
- Working with Member States: The Commission works closely with Member States, national courts, regulators, parliaments, and civil society to ensure consistent enforcement. National courts play a key role as EU courts in applying EU law and providing redress.
- Monitoring and early detection: Tools like the Single Market Scoreboard, EU Justice Scoreboard, and Environmental Implementation Review help identify potential issues early, encouraging faster compliance and transparency.
- Smart enforcement: The Commission supports Member States with guidance, training, and financial instruments such as the Recovery and Resilience Facility to accelerate implementation.
- EU Pilot pre-infringement process: This process enables quicker resolution of technical issues before formal legal proceedings. Over 80% of EU Pilot cases were resolved in 2021.
- Legal action for serious breaches: When needed, the Commission launches infringement procedures. Recent action has focused on digital transition, environment, and fundamental rights (e.g., anti-discrimination, media freedom, and judicial independence). Over 90% of cases are resolved before referral to the Court of Justice.
- Crisis response: During emergencies such as the COVID-19 pandemic and the war in Ukraine, the Commission acted rapidly, adapting rules, guiding Member States, and launching infringement cases where needed (e.g., to prevent export bans or ensure consumer rights).
Next Steps
The Commission and Member States are undertaking a stocktaking exercise to strengthen enforcement tools. This includes improved monitoring of Regulations and greater transparency of enforcement efforts. Results will be published in 2023.
Background
Effective enforcement ensures that EU citizens benefit from rights like free movement, fair competition, and environmental protection. It also supports the rule of law and the EU’s democratic values. The Commission acts as the “Guardian of the Treaties”, working with national authorities and courts to uphold EU law. Initiatives such as the Rule of Law Reports and European Democracy Action Plan reinforce this commitment.
For More Information
Press release - 7 October 2022 - Consumer protection: Shopify commits to new practices to make it safer for consumers buying from web stores on the platform
Shopify commits to EU consumer law compliance following CPC dialogue
Shopify, a multinational e-commerce platform, has agreed to improve protections for EU consumers after discussions with the European Commission and the Consumer Protection Cooperation (CPC) Network. The action was prompted by a surge of complaints, particularly during the COVID-19 pandemic, concerning webshops hosted by Shopify that engaged in illegal practices such as fake offers, fake scarcity claims, and counterfeit goods.
Led by Belgium’s Directorate General for Economic Inspection and supported by the Commission, the CPC dialogue with Shopify began in July 2021. As a result, Shopify committed to take action to improve transparency and respond swiftly to breaches of EU consumer rules.
Main Commitments by Shopify
- Update webshop templates (Terms & Conditions, Privacy & Refund Policies) to include fields for company and contact information.
- Provide clear guidance to merchants on EU consumer law obligations.
- Disclose company details of EU traders to national consumer authorities upon request.
- Take down non-compliant webshops flagged by consumer authorities (e.g. those making fake claims or selling counterfeit goods).
- Cooperate with the Canadian Competition Bureau in addressing rogue traders outside the EU/EEA.
Next Steps
The CPC Network will monitor the rollout of Shopify’s commitments and track future consumer complaints. National consumer authorities may also pursue additional enforcement actions to ensure compliance across all platforms operating in the EU.
Background
The CPC Network is a coordinated group of national authorities responsible for enforcing EU consumer protection laws. These authorities are empowered by the updated Consumer Protection Cooperation Regulation to act quickly and across borders on issues like unfair commercial practices, geo-blocking, and e-commerce violations.
More Information
Press Release - 4 October 2022 - DSA: Council gives final approval to the protection of users' rights online
Council Adopts the Digital Services Act to Create a Safer Online Environment
The Council has officially approved the Digital Services Act (DSA), setting new EU-wide standards for digital platforms to protect users from illegal content and ensure their fundamental rights online. The DSA introduces clear responsibilities for platforms and aims to become the global benchmark for online regulation.
Quote
The Digital Services Act is one of the EU’s most ground-breaking horizontal regulations and I am convinced it has the potential to become the ‘gold standard’ for other regulators in the world.
Key Provisions of the DSA
- Special obligations for online marketplaces to combat illegal product listings
- New measures to counter illegal content online, while respecting fundamental rights
- Stronger protection for minors by banning targeted advertising based on minors’ personal data
- Limits on targeted advertising using sensitive data such as race, religion, or gender
- A ban on dark patterns – deceptive interface designs aimed at misleading users
Additional Rules for Very Large Platforms (VLOPs and VLOSEs)
- Requirement to offer non-profiling-based content recommendation systems
- Obligations to assess and mitigate systemic risks, such as the spread of illegal content and effects on fundamental rights, elections, mental health, and gender-based violence
Crisis Response Mechanism
In response to events like the Russian war in Ukraine, the DSA includes a crisis mechanism to evaluate how digital platforms affect crises and swiftly introduce appropriate safeguards.
Background
The DSA is part of the broader Digital Services Package (DSA and DMA) proposed in December 2020. It modernises the outdated rules from the 2000 e-Commerce Directive and addresses the evolution of digital markets, technologies, and risks.
Provisional agreement on the DSA was reached on 23 April 2022, with formal adoption by the Council following on 4 October 2022.
Next Steps
After publication in the Official Journal of the European Union, the DSA will enter into force and apply 15 months later.
Infographic
Further Information
Press Release - 28 September 2022 - New Liability Directives: a boon to businesses and consumers. For the first time, rules include damages caused by AI systems.
Commission Proposes Updated EU Liability Rules for Digital Age and AI
The European Commission has adopted two legislative proposals to modernise liability rules for the digital economy and address challenges arising from AI, circular economy models, and global supply chains.
Modernised Product Liability Directive
- Digital and Circular Economy Adaptation: The Directive will cover damages caused by digital, AI-enabled and refurbished products, including compensation for personal injury, property damage, and data loss.
- Clarified responsibilities: Clearer rules for modified products and accountability of importers or EU representatives for products coming from non-EU countries.
- Consumer rights strengthened: Easier burden of proof in complex cases and the right to obtain disclosure of evidence from manufacturers.
AI Liability Directive
- Access to Redress: Ensures victims of AI-related harm (e.g. discrimination or safety issues) can seek compensation under harmonised EU rules.
- Presumption of Causality: Introduces a rebuttable presumption to ease the burden on victims proving AI-related damages.
- Access to Evidence: Grants victims the right to request evidence from developers and deployers of high-risk AI systems.
Quotes
We want the AI technologies to thrive in the EU. For this to happen, people need to trust digital innovations. With today’s proposal on AI civil liability, we give customers tools for remedies in case of damage caused by AI.
The Product Liability Directive has been a cornerstone of the internal market for four decades. Today’s proposal will make it fit to respond to the challenges of the decades to come.
New technologies like drones or AI delivery services can only work when consumers feel safe and protected. Today, we propose modern liability rules that ensure this safety and build consumer trust.
Next Steps
The proposals will now be reviewed and adopted by the European Parliament and the Council. The Commission will assess the need for no-fault AI liability rules five years after the AI Liability Directive enters into force.
Background
These proposals follow commitments made in the AI White Paper and the AI Act. They aim to ensure fairness, accountability, and transparency in the green and digital transition, aligning with the EU’s values and economic ambitions.
Useful Resources
- AI Liability Directive Proposal
- Product Liability Directive Revision
- Q&A: AI Liability Directive
- Q&A: Product Liability Directive
- AI Liability Overview
Press Release - 27 September 2022 - World Tourism Day: When your holiday becomes more expensive than expected - Watch out for (hidden) additional costs
Today we celebrate World Tourism Day. For this occasion, ECC Malta would like to share some tips on how to prevent financial surprises when planning your well-deserved holiday break. Hidden extra charges can be very annoying, especially when you have a limited budget and have not planned these additional costs. Below we have listed the most common additional charges that one may encounter during a holiday.
Additional costs in hotels
Almost every hotel has specific check-in times. Therefore, if you arrive at the hotel early in the morning and wish to go straight to your room, you need to inform the hotel beforehand about this since you will probably be charged extra for the early check-in. Beware of other additional charges, such as parking fees, for using the safe, the TV in your room, or Wi-Fi. Sometimes these facilities are complimentary with the booking; however, this may not be the case, especially with budget hotels.
If you want to bring your pet, always search for pet-friendly hotels and be aware this usually will come at a cost. Furthermore, in some hotels, a cleaning fee may be added to your bill; sometimes, it may apply even without pets. It is also important to note that a local tourism tax is levied in several EU countries.
Good to know: You have the right to be informed about any additional costs and the respective fees which are not included in the booking before concluding the contract. This information should be available on the booking page or in the hotel’s general terms and conditions. It must be clearly indicated if additional services are offered at the location like towel rental and use of faster internet.
Additional costs for package tours
Package tours come in handy when you want a hassle-free holiday. It would help if you kept in mind that under certain conditions, the organiser could increase the price by up to 8% even after booking. Such circumstances include, for example, variations in the costs of fuel and kerosene, changes in port or airport taxes, or when there are currency fluctuations.
However, the travel organiser is obliged to justify on a durable medium that there is an increase in the price, not later than 20 days before the start of the package tour. The travel organiser must also inform you about the possibility of a price adjustment before the contract is concluded. It is also a prerequisite that the calculation of the new price is transparent.
If the cost increases were foreseeable at the time of booking or if one of the above conditions is not met, you may refuse payment. Similarly, the price increase is also effective without your consent if all the above conditions are met.
If the price increases by more than 8%, the organiser must inform you and request that you explicitly accept the increase within a certain period or withdraw from the contract. The price increase is considered accepted if you do not respond within this period. Thus react in time if you do not wish to accept the price rise.
Additional costs for flights
Before booking, passengers must be informed of the airfare, including all taxes, fees and surcharges. However, you should still be aware of any additional services you may incur, such as check-in at the airport (instead of online), checked baggage, seat selection, meals, etc.
Tips on how to recognize & avoid additional costs
- Read offers carefully and check which services are included before you book. In case of doubt, contact the hotel or the tour operator.
- Read customer reviews to see if other guests have complained about unexpected additional costs.
- Ask for the bill before the end of your stay to detect extra charges.
- Book cancellable rates. These might be more expensive, but you may save on high cancellation fees.
- Before choosing extra travel insurance: Check if the insurance on your credit card is sufficient.
- If you book “all inclusive”, you will have fewer surprises regarding food and beverage costs.
- Book well in advance.
- Use a less popular airport.
- Book in the off-season or on less busy weekdays.
- Instead of using hotel parking, choose free public parking lots.
Press contact:
ECC Net Malta – ecc.malta@mccaa.org.mt
Press Pelease - 8 July 2022 - Consumer protection: Airlines reimburse over 500,000 flight vouchers as result of Commission and consumer authorities action in COVID-19 pandemic
The Commission and national consumer authorities have received confirmation from 16 major European airlines that they reimbursed over 500,000 flight vouchers imposed on consumers for cancelled flights during the COVID-19 pandemic. This result stems from a 2021 dialogue between the Commission and the Consumer Protection Network (CPC Network) addressing mass flight cancellations in the early pandemic stages.
During this dialogue, the airlines committed to measures ensuring compliance with EU consumer and passenger rights laws. These included clearing reimbursement backlogs, timely passenger refunds, better informing consumers of cancellation rights, and enabling voucher-to-cash conversions in all relevant cases.
Airlines reported having cleared most of the reimbursement backlog and improved consumer information on their websites and communication channels. Over 2.5 million consumers holding unused vouchers were contacted, and more than 500,000 opted for reimbursement.
Given current travel disruptions, these pandemic-era commitments remain applicable. The Commission will continue to monitor airline compliance with EU consumer and passenger rights.
Next Steps
The CPC Network has launched a follow-up dialogue with four major airline intermediaries: eDreams ODIGEO, Etraveli, Kiwi.com, and Otravo. This dialogue addresses consumer information on cancellation rights, reimbursements, and customer service.
Additionally, the Commission is reviewing the Package Travel Directive and Passenger Rights rules as part of its New Consumer Agenda, with proposals expected in 2023.
Statements
“Airlines have overall implemented their commitments regarding the massive cancelation crisis of 2020. The bulk of reimbursement backlogs has been cleared, consumers are better informed of their rights and millions of euros were reimbursed. I however call on airlines to keep up with these efforts, also now as travellers are experiencing again numerous delays and cancellations. We will closely follow up and check how passengers will be reimbursed or paid compensation if relevant to ensure a strict and diligent application of EU rules.”
Background
The CPC’s coordinated investigation into airline cancellation practices began after the Commission’s December 2020 alert, based on information from sources including BEUC, UFC-Que Choisir, and Test achats/Test aankoop.
In February 2021, the CPC Network coordinated by six national authorities and assisted by the Commission, surveyed 16 airlines with the highest consumer complaint levels. Following evaluations, the Commission and CPC Network developed and agreed on corrective measures with each airline. By spring 2022, airlines reported on implementation progress.
The CPC also launched a follow-up investigation into airline intermediaries’ practices related to cancellations. ECC France coordinated input from European Consumer Centres. The investigation targets some of the EU’s largest airline intermediary platforms.
Meanwhile, the Commission took legal action against 10 Member States for breaching EU package travel rules. It also issued a recommendation on flexible and reliable vouchers and clarified that national recovery measures should uphold consumer rights. One infringement case remains before the Court of the EU.
For More Information
Press Release - 1 July 2022 - Consumer protection: Amazon Prime changes its cancellation practices to comply with EU consumer rules
Following a dialogue with the European Commission and national consumer protection authorities, Amazon has committed to bringing its cancellation practices in line with EU consumer rules. The platform will enable consumers from the EU and EEA to unsubscribe from Amazon Prime with just two clicks, using a prominent and clear “cancel button”. This change was necessary to comply with the EU rules on consumer protection and, in particular, with the Unfair Commercial Practices Directive.
Following a complaint by the European Consumer Organisation (BEUC), the Norwegian Consumer Council and the Transatlantic Consumer Dialogue, the Commission and national authorities launched a joint action in April 2021. The reported cancellation practices included complex navigation, misleading wording, and persistent nudging. Amazon has now committed to implement simpler procedures immediately.
“Opting for an online subscriptions can be very handy for consumers as it is often a very straightforward process, but the reverse action of unsubscribing should be just as easy. Consumers must be able to exercise their rights without any pressure from platforms. One thing is clear: manipulative design or “dark patterns” must be banned. I welcome Amazon’s commitment to simplify their practices to allow consumers to unsubscribe freely and easily.”
Previously, consumers had to navigate multiple pages filled with distractions and unclear options. In response to this dialogue, Amazon first simplified the interface by clearly labeling the cancel button and reducing accompanying text. Now, the process has been made even easier, requiring just two clicks via a clearly visible cancel button.
These changes apply across all Amazon EU websites and on all device types: desktop, mobile, and tablet.
Next Steps
The Commission and national authorities will continue to monitor Amazon’s implementation of the new cancellation procedure to ensure ongoing compliance with EU law.
Background
The Consumer Protection Cooperation (CPC) Network coordinates cross-border enforcement of EU consumer protection rules.
National authorities enforce these rules, and with the strengthened CPC Regulation, they now have more power to detect and act quickly against violations. This applies to various sectors including unfair practices, online selling, geo-blocking, and passenger rights.
More Information
- Coordinated actions on Marketplaces and digital services
- More information on consumer enforcement actions
Annex
New cancellation process interface:
Previous cancellation process interface: (Source: Norwegian Consumer Council Report)
Press Release - 30 June 2022 - New Roaming rules for travellers in the EU: “Roam like at home” for 10 more years
Tomorrow, 1 July 2022, the new improved Roaming regulation enters into force. It extends “Roam-like-at-home” until 2032 – the scheme thanks to which travellers in the EU and the EEA can call, text and surf abroad without extra charges. The new rules will also bring significant benefits for EU businesses and citizens, who will enjoy a better roaming experience, with the same quality of mobile service abroad as they have at home. The rules also improve access to emergency communications across the EU and guarantee clearer information about services that may carry additional charges.
“With our roaming regulation we have all benefitted from Roam-like-at-home. We can call, text and use the Internet without extra costs when we travel in the EU. This is a very tangible benefit of our European Single Market. Prolonging these rules will keep inter-operator prices competitive, and allow consumers to continue enjoying free-of-charge roaming services for the next ten years.”
“Remember when we had to switch off mobile data when travelling in Europe — to avoid ending up with a massive roaming bill? Well this is history. And we intend to keep it this way for at least the next 10 years. Better speed, more transparency: we keep improving EU citizens’ lives.”
Consumers will now have the right to the same quality of mobile internet abroad as they have at home. Operators should ensure access to 4G or 5G networks where available and provide information about this in contracts and on websites.
To prevent unexpected costs, operators must notify consumers if their phone connects to a non-terrestrial network (e.g. on boats or planes). Services will be cut off automatically if charges reach €50 unless another limit is agreed. Opt-out options may be offered for such connections.
Consumers will be better informed about numbers that carry extra costs, such as customer services or contest lines. SMS notifications will clarify this when crossing EU borders, and the info must also be available in contracts.
Citizens travelling in the EU must be informed about the emergency number 112. From June 2023, operators will send automatic messages about alternative ways to access emergency services like real-time text or dedicated apps.
Lower wholesale charges have been set to help operators maintain domestic pricing abroad:
- Data: 2 €/GB in 2022, dropping to 1 €/GB by 2027
- Voice: 0.022 €/min in 2022–2024, then 0.019 €/min from 2025
- SMS: 0.004 €/SMS in 2022–2024, then 0.003 €/SMS from 2025
Since 2017, EU roaming regulation has enabled free use of mobile services across the EU. A 2021 Eurobarometer survey showed that many travellers still experienced worse internet quality abroad. The Commission addressed this in its 2021 proposal, now coming into force.
More Information
Press Release - 21 June 2022 - EU Consumer protection: TikTok commits to align with EU rules to better protect consumers
Following dialogues with the Commission and the network of national consumer protection (CPC) authorities, TikTok has committed to align its practices with EU rules on advertising and consumer protection. This includes compliance with the Unfair Commercial Practices Directive, the Consumer Rights Directive, and the Unfair Contract Terms Directive. The dialogue was initiated by a complaint from the European Consumer Organisation (BEUC), highlighting concerns about hidden advertising and inappropriate content affecting children. The Commission, along with Irish and Swedish consumer authorities, engaged with TikTok to resolve these issues.
“All social media platforms are required to play by the rules and make sure that consumers can easily identify commercial content, including when promoted by influencers. We welcome TikTok’s commitment for more transparency in the way it operates its business activity. Thanks to our dialogue, consumers will be able to spot all kinds of advertisement that they are exposed to when using this platform. Despite today’s commitment, we will continue to monitor the situation in the future, paying particular attention to the effects on young users.”
Main commitments:
- Users can now report ads and offers that might trick children into purchases.
- Branded content follows a policy banning inappropriate items like alcohol or “get rich quick” schemes.
- Users posting content with keywords like #ad or #sponsored are prompted to activate a disclosure toggle.
- Users with over 10,000 followers have their content reviewed against TikTok’s policies.
- Policies clarify the purchase and refund rights for TikTok coins and gift features, with prices shown in local currency.
- New labels will identify paid ads in videos, tested for effectiveness by third parties.
- Users can report undisclosed branded content and improved rules for hashtags and labels will be implemented.
Next steps: The CPC Network will continue to monitor TikTok’s compliance with these commitments. National data protection authorities will assess adherence to EU data protection laws. Particular attention will be paid to how commercial content is understood by children, personalised ads, and label visibility. Further national-level actions may follow to ensure uniform rule enforcement.
Background: The Consumer Protection Cooperation (CPC) is a network enforcing EU consumer laws. Thanks to the updated CPC Regulation, authorities now have stronger powers to detect violations and take quick action. These laws cover unfair commercial practices, e-commerce, geo-blocking, travel packages, and passenger rights.
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Press release - 7 June 2022 - Commission welcomes political agreement on a common charger in the EU
The Commission welcomes the swift provisional political agreement reached between the European Parliament and EU Member States on the Commission’s proposal on a common charging solution adopted in September 2021. As of 2024, all new handheld mobile phones, tablets, digital cameras, handheld videogame consoles, headphones, headsets, portable speakers, e-readers, keyboards, mice, portable navigation systems, and earbuds must be equipped with a USB-C charging port. The deadline for laptops is 2026.
Leveraging the Single Market, these new rules will bring resource and CO2 savings while allowing technological innovation.
“No more bundles of different chargers in our drawers. One common charger is a real benefit to us as consumers. It will also help our environment. So we welcome today’s agreement of the common charger following a swift conclusion of negotiations between the co-legislators.”
“A common charger is common sense for the many electronic devices in our daily lives. Thanks to our strong political commitment, we found an agreement in less than 9 months. European consumers will be able to use a single charger for all their portable electronics – an important step to increase convenience and reduce waste.”
The charging port and fast charging technology will be harmonised: USB-C will become the standard, allowing consumers to use the same charger across devices. Harmonised fast charging will prevent unjustified speed restrictions and ensure compatibility.
Unbundling chargers from devices: Consumers can purchase devices without a new charger, reducing unnecessary purchases and electronic waste.
Improved consumer information: Producers must inform users about charging requirements and compatibility, aiding informed purchasing decisions.
Harmonised wireless charging solutions: The Commission will monitor technology developments and assess potential harmonisation to avoid future market fragmentation.
The agreement ensures prompt implementation of the new rules with a 24-month transition period (40 months for laptops), reflecting current technological readiness.
Background: In 2020, 420 million portable electronic devices were sold in the EU. Charger incompatibility led to inconvenience, waste and additional costs (€2.4 billion yearly). These rules support environmental sustainability and consumer convenience through interoperability and reduced e-waste.
For More Information
Reference: IP/22/3524
Press release - 11 May 2022 - New EU strategy to protect and empower children in the online world
Today, the Commission has adopted a new European strategy for a Better Internet for Kids (BIK+), to improve age-appropriate digital services and to ensure that every child is protected, empowered and respected online.
Read more: Commission Press Corner
Press release - 11 May 2022 - Fighting child sexual abuse: Commission proposes new rules to protect children
Today, the Commission is proposing new EU legislation to prevent and combat child sexual abuse online. In 2021 alone, 85 million pictures and videos depicting child sexual abuse were reported globally, with many more going unreported. The COVID-19 pandemic exacerbated the issue, as the Internet Watch Foundation noted a 64% increase in confirmed reports of child sexual abuse material in 2021 compared to the previous year.
The current system, based on voluntary detection and reporting by companies, has proven insufficient. Moreover, this interim approach will no longer be possible once the current temporary legislation expires. Notably, up to 95% of all child sexual abuse reports in 2020 came from a single company, despite evidence that the problem spans multiple platforms.
To read the full press release, visit: Commission Press Release
Court of Justice of the European Union PRESS RELEASE No 75/22 - Judgment in Case C-179/21 Victorinox
A trader offering goods on platforms such as Amazon, which the trader has not produced, must inform the consumer about the manufacturer’s guarantee if that guarantee forms a central or essential part of the offer.
Full ruling available at: CJEU Press Release
Press release - 30 March 2022 - Circular Economy: Commission proposes new consumer rights and a ban on greenwashing
Today, the Commission is proposing to update the EU consumer rules to empower consumers for the green transition. The updated rules will ensure that consumers can take informed and environment-friendly choices when buying their products. Consumers will have a right to know how long a product is designed to last for and how, if at all, it can be repaired. In addition, the rules will strengthen consumer protection against untrustworthy or false environmental claims, banning ‘greenwashing’ and practices misleading consumers about the durability of a product.
World Consumer Rights Day on 15 March 2022: Best sustainable practices from all over Europe
On the occasion of World Consumer Rights Day, ECC Net Malta highlights sustainable best practices across Europe, promoting longer-lasting products that can be repaired, recycled, and reused. These efforts are in line with the European Green Deal’s goal to make Europe the first climate-neutral continent by 2050.
Examples of sustainable practices from EU countries:
- Austria: Repair vouchers covering half the cost of repairs up to €200, now expanded from Vienna to the whole country.
- Belgium: National second-hand shops (De Kringwinkel / Les Petits Riens) offering affordable reused items.
- Bulgaria: Clothing company encourages reuse via voucher incentives for old garments.
- Croatia: Online “waste exchange” platform reduces waste and promotes sustainable use of secondary raw materials.
- Cyprus: Incentives for bicycle purchase and repairs; bans on free plastic bags at checkouts.
- Denmark: “Too Good To Go” app reduces food waste by connecting users with leftover food at discounted prices.
- France: Guarantees extended for repairs and incentives to repair over replacement.
- Germany: Law amendment targets overproduction and destruction of goods, requiring retailers to document disposal practices.
- Italy: “Vote for Your Wallet” tool encourages conscious consumer decisions via NeXt-Nuova Economia.
- Latvia: Discounts for reusable cup usage at coffee shops and fuel stations.
- Luxembourg: Free public transport since 2020 to promote eco-friendly mobility.
- Malta: Initiatives include the Beverage Container Refund Scheme, Water Point refilling stations, “Don’t Waste Waste” campaign, and “Water – Be The Change” education campaign.
- Netherlands: “Pieter Pot”, the first circular online supermarket, uses reusable glass jars.
- Norway: Nationwide bottle/can deposit refund system with over 92% recycling rate.
- Poland: Mobile hotels made from repurposed refrigerated trucks to promote upcycling.
- Portugal: Government subsidies improve household energy efficiency to combat energy poverty.
- Slovenia: The Reuse Centre teaches repair skills and promotes product upcycling.
- Sweden: VAT reduction on repair services and state-supported discounts on large appliance repairs.
Press contact:
ECC Net Malta – ecc.malta@mccaa.org.mt
This press release was funded by the European Union. The content reflects the views of the author only and is not necessarily representative of the European Commission or the EISMEA. The Commission and Agency are not liable for any use of this information.
Court of Justice of the European Union - PRESS RELEASE No 226/21 Luxembourg, 21 December 2021
In the case of a reservation for a particular flight, a claim for compensation may possibly be brought against the operating air carrier even if the reservation has not been forwarded to that carrier.
EU publishes guidelines to prepare for Brexit transition end
The European Commission today set out guidelines for businesses, governments and citizens to prepare for the end of the transition period, regardless of whether and what kind of deal is agreed between the EU and the U.K.
“Even in case of the most ambitious future partnership … there will be far-reaching and automatic changes and consequences for citizens, consumers, businesses, public administrations, investors, students and researchers, as of 1 January 2021,” the document reads.
It lists changes that will take place in the EU from January 1, 2021 when it comes to customs checks, tariffs and VAT, financial services and recognition of professional qualifications, energy cooperation, travel and tourism, legal contracts, data and intellectual property, and EU agreements with third countries.
The paper, addressed to the European Parliament, the Council of the EU, the European Economic and Social Committee and the Committee of the Regions, also calls on EU countries to raise awareness of the consequences of Brexit.
It insists that the document “in no way seeks to prejudge the outcome of negotiations, nor to examine the possible implications of a failure to reach an agreement on a future partnership.”
Talks between the EU and the U.K. this week again failed to break the impasse in the negotiations. An EU spokesperson said today that “significant divergences” remain between both sides.
The document states that while “negotiations so far have shown little progress,” the Commission’s objective is “to conclude, by the end of 2020, an ambitious partnership covering all areas agreed with the United Kingdom in the Political Declaration.”
More information: https://ec.europa.eu/info/european-union-and-united-kingdom-forging-new-partnership/future-partnership/getting-ready-end-transition-period_en
Europe Day: European Consumer Centres Network recovers more than 4 million euros for consumers during COVID-19 pandemic - May 7, 2021
Since March 2020, consumers have increasingly turned to the European Consumer Centres Network (ECC-Net) for help with cross-border problems. The network has recovered over €4 million since the beginning of the pandemic for consumers affected by cancelled flights, closed hotels, or other COVID-19 related breaches of their rights — such as online purchases gone wrong.
The ECC-Net helps to get a refund
Not being able to travel is one thing. Losing money is another. ECC-Net assists consumers who cannot find an agreement with a tour operator or company based in another EU country, Iceland, or Norway.
Since the pandemic, it has become increasingly common for travellers to face difficulties obtaining refunds to which they are legally entitled. In many cases, only partial refunds or vouchers are offered instead of the full amount. ECC-Net intervenes in these cases and achieves a positive, out-of-court solution in nearly 70% of disputes.
ECC-Net COVID-19 year in figures
Between March 2020 and March 2021, ECC-Net received 170,000 enquiries from consumers across Europe whose rights had been infringed or who had questions about EU consumer law. This represents a 44% increase over the previous year. The vast majority of enquiries were related to the tourism sector: cancelled flights, travel disruptions due to the pandemic, closed accommodations, or cancelled package holidays.
Context:
Each EU country as well as Iceland and Norway has a European Consumer Centre. Together they form the ECC-Net. The ECC-Net provides free help with cross-border consumer issues and is co-financed by the European Commission. It also cooperates closely with the UK International Consumer Centre.
The European Consumer Centres Network launches information hub for European consumers at eccnet.eu - December 15, 2021
On 16 December 2021, the European Consumer Centre Network (ECC-Net) will launch a brand new online information hub for European consumers. Through this new website, consumers can find clear and accessible answers to questions about their rights and entitlements when shopping or travelling within the EU.
Developed by members from the Netherlands, Ireland, Sweden, Italy, Cyprus, and Germany, the new user-friendly platform offers a practical guide to consumer protections under European Union law. It is designed to support consumers in navigating their rights and finding solutions when issues arise.
The ECC-Net provides legal advice and protection for consumers involved in cross-border transactions in the EU and EEA. The new site helps users understand their rights and where to turn for help. ECC-Net assists in finding amicable, out-of-court resolutions to disputes and works directly with businesses to ensure compliance.
In addition to detailed consumer information, the site eccnet.eu includes contact details for all European Consumer Centres, including those in Norway and Iceland. Users can also access support and file complaints regarding cross-border purchases.
Updates about the launch and ECC-Net services are also shared on Twitter: twitter.com/ECC_web.