Last updated July 19, 2022
The Online dispute resolution (ODR) platform is now closed.
You may follow this link if you still need help: Consumer Redress in the EU.
Informative message
The European Online Dispute Resolution (ODR) Platform is discontinued as of 20 July 2025, following the adoption of the Regulation – EU – 2024/3228 – EN – EUR-Lex.
The list of consumer dispute resolution entities in the Member States, Norway and Iceland and their contract data is available here: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.
You may find useful advice on the Your Europe website.
If you do not have a consumer dispute, but want to contest an unjustified restriction of your content or your account by the provider of an online platform, you could reach out to an out-of-court dispute settlement body, certified pursuant to Article 21 of Regulation (EU) 2022/2065 (Digital Services Act). The European Commission publishes a list of these bodies on its website.
