Article In-Nazzjon 15 August 2022 Luggage Issues
Select ECC Net Malta Newsletter Issue 5 October 2022
World Tourism Day 2022: When your holiday becomes more expensive than expected – Watch out for (hidden) additional costs
Today we celebrate World Tourism Day. For this occasion, ECC Malta would like to share some tips on how to prevent financial surprises when planning your well-deserved holiday break. Hidden extra charges can be very annoying, especially when you have a limited budget and have not planned these additional costs. Below we have listed the […]
Article L-Orizzont 19/09/2022 How to shop online safely
Link to satisfaction survey and newsletter subscription
Link to satisfaction survey: EN: https://forms.office.com/r/eGiYydc9AX MT: https://forms.office.com/r/WQPxaSMBX5 Link to subscribing to newsletter: https://forms.office.com/pagehttps://forms.office.com/Pages/ResponsePage.aspx?id=9dnNNLhdvEmsugH2XMpoDQuFSETYZ49OpFjwSwMXW8ZUNEdYNzZRTDg3ODA5V1VNMVVIVU1JRTMzSC4u
ECC received 51% more cross-border complaints in 2020
Record number of consumer complaints In 2020, consumers raised at least 4,480 queries about their rights in the EU. In addition, they lodged 3,141 complaints about European businesses. That is 51.4% more than in 2019 (2,074 complaints). Almost 62% of those complaints were submitted by Belgian consumers and were about Dutch businesses. Most complaints from […]
Can I return a product that I purchased in store?
No. The right of withdrawal applies only for distance purchases such as online purchases. However whilst the seller have no legal obligations to accept returned goods and give a reimbursement, it may be possible that the store’s policy allows for this possibility. The seller may accept to give you back your money for returning the […]
Brexit
In this case the ECC will not be able to intervene. The ECC deals with consumer to business transactions. A consumer is by definition a person acting outside his trade, business or profession. In this case the matter is to be dealt with privately or one may also consider taking legal action.