“Check against delivery”

Good morning everyone,

Dear Ministers,

I’m delighted that you could join us today, along with over 500 people, I’ve been told!

This only shows how important consumer policy is.


2022 has been an exceptionally difficult year for people.  And on the back of a global pandemic.

These days it feels like we are dealing with crisis upon crisis.

But, as Jean Monnet believed, Europe is built through crises and ultimately is the sum of their solutions. Of course he was not wrong.

The COVID-19 pandemic gave rise to the EU’s first ever vaccine programme.

Today we have a Recovery and Resilience Fund.

This constitutes an unprecedented breakthrough in terms of financial solidarity amongst Member States.

Russia’s war of aggression against Ukraine has permanently shaped our internal and external policy as a Union.

An EU Agency – Eurojust – is collecting evidence of war crimes for the first time;

Member States have now agreed on 10 rounds of extremely tough sanctions which are making a major hole in Russia’s economy and its capacity to finance its illegal war;

And just over a week ago, the EU reached a deal to send Ukraine a million rounds of ammunition within the next 12 months. This is the first time EU Member States have jointly agreed to buy arms for a country at war.

These are historic steps for the EU.

Consumer policy has also had this treatment.

With regards to the energy crisis, there are limited possibilities for the EU to give money directly to consumers to help them with their energy bills or confront the costs of inflation. But we can help in other ways.

At the end of last year, we brought together high-level representatives of European consumer organisations, regulators, distributors and energy suppliers to agree to a set of guiding principles. These included:

Ensuring basic needs are met for all;

As well as making sure consumers are not left without energy this winter.

I mentioned the Recovery and Resilience Fund. Member States are now revising their national recovery plans to ensure RRF financing can go towards ensuring access to affordable energy for all.

This means:

support for low-income people to access renewable energy;

public investment in energy-refurbishments of social housing;

and means-tested grants for energy renovation of individual accommodation.

These are unprecedented measures for unprecedented times. And as a Union, we are better for putting them in place.

Let me give you another example in the consumer policy field.

In this cost-of-living crisis, many consumers had to turn to quick and cheap credits for their basic needs.

Once adopted, our new rules on consumer credit will help prevent people from spiralling into unforeseen debt.

Consumers will be better protected when taking out new credit products like Buy-Now-Pay-Later schemes.

They will be able to make much more informed choices when applying for credit because lenders must ensure consumers have easier access to key pre-contractual information.

And it will no longer be possible to offer excessively expensive credit.


At the same time, and while I wouldn’t dare question Jean Monnet’s logic, I believe that as a Union we also show strength in how we prepare for future turbulence.  

We do this by remaining committed to our priorities while protecting consumers.

This is what this year’s conference is all about: moving ahead while managing crises.

The reform of the EU’s electricity market design that we proposed two weeks ago, for example, will boost renewables to end our dependence on fossil fuels.

This is in line with our ambitions for the green transition.

But it also supports consumers with high energy costs because green energy is also more affordable for consumers than fossil fuel.

Let me give you another example.

Digitalisation and technology have expanded much faster than our product safety legislation. More and more people are shopping online where today they are less safe than if they were shopping offline.

It is urgent that we update our product safety rules.

The new General Product Safety Regulation, on which we had a political agreement last year, will apply to new technology products, as well as software and other apps with safety risks currently on the market. Think about a baby monitoring app for a mobile phone, for example.

But we go further.

By ensuring flexibility in the definition of a product so that consumers are protected from whatever products appear on the market over the next twenty years.

We are not thinking just about the ‘here and now’ but about how we can prepare for the future too.

In fact, the entirety of the New Consumer Agenda is forward looking. Now more than ever it is important to keep moving ahead with it.


As I said when we first announced the agenda back in 2020, European consumers are at the core of global change.

Because their trust in digitalisation and their choice to buy sustainably today, will shape our future tomorrow.

I know a majority of consumers have encountered unfair practices when shopping online over the past year.

According to the Consumer Conditions Scoreboard we published yesterday, the vast majority of consumers expressed concerns about their safety online. 94% said they were worried about online targeted advertising.

Yes, new EU rules have been adopted to strengthen consumer protection. But markets continue to evolve rapidly and many stakeholders – including many of you here today – believe there are gaps in our existing rules.

This is why we are now looking at the key EU consumer laws to see exactly where it need to be updated for the digital era.

The same survey I mentioned also shows us that 43% of consumers are not influenced by environmental concerns when shopping.

This contradicts with the fact that the vast majority believe they should personally do more than they currently do to contribute to the green transition and tackling climate change.

This is clearly a problem.

If we don’t empower consumers to make sustainable purchasing choices, they won’t be able to contribute.

But we need them to.  So, we need to make it easier for them.

We are doing this by protecting consumers from unfair commercial practices and ensuring they have better information about what they’re buying.

I am grateful to the Swedish Presidency for their support on this. Hopefully we will be able to start negotiations in the next couple of months.

Another example, last week the Commission presented new proposals on the substantiation of environmental claims and labels and for promoting the repair of goods over replacement.

With the proposal on repair, consumers will have easier and cheaper options to repair products.

These rules will ensure that more products are repaired, whether they are covered by the legal guarantee or not.

There will even be a new online matchmaking repair platform so that consumers can easily find repair services around them.

But, last week’s proposal came on top of other existing tools. For example, last year, the Commission proposed new rules to ensure products are designed to last, and to be repaired. Soon, for all smartphones and tablets sold on the EU market, you will be able to access spare parts or repair instructions for a long time.

All these tools, taken together, will make the ‘right to repair’ a reality.

I am grateful for the Ministers of the current and upcoming Council Presidencies for being with us today.

We will be counting on you to help us turn these proposals into reality.

Lastly, under the New Consumer Agenda we also promised to improve the enforcement of existing legislation. This is what we are currently looking at.

For example, we want to know if the Consumer Protection Cooperation network is working as well as it could:

Can breaches of EU consumer law be addressed faster and more efficiently if the network acted together?

Can this system be more of a deterrent if rogue traders were fined at the EU level?

Can we improve the process for individuals to fight for their rights as we minimise court fees for honest businesses?

We have rules for alternative dispute resolution, but they could also be improved.

These are just a few examples of how I want us to move ahead over the next two years.


Of course, it is not just up to me how we do this. Which is why I want to pass the floor to the people standing next to me to give their perspectives.

Policy-making is a collaborative effort in Brussels.

This is also why again I am happy that there are so many consumer experts from all over Europe with us today. 

We need your input.

Later I will also be talking to businesses who have chosen to go the extra mile to protect consumers from dangerous products sold online and then, to those businesses willing to take extra commitments to encourage sustainable consumption.

These are the signatories of our sustainable consumption and product safety pledges.

These companies are leading by example. We need their input too.

As of now, we are also discussing with business how to help consumers better understand digital advertising, including by addressing an issue we all face of being asked over and over again about cookies when we are browsing online.

This is why I will invite all relevant stakeholders, businesses, consumer organisations, and experts, to gather around a table to discuss the solutions to address the issues related to cookies.

I am looking forward to seeing how we can progress on this front.   


Once again, it is a pleasure to see everyone here today

As always, I will pay close attention to the outcomes of today’s workshops and discussions. This will feed the work of the European Commission on consumer policy for the coming period.

Thank you.

Consumer frequent traps and scams (europa.eu)


Recurring subscription payments

Around 10% of consumers in the EU have been lured into an unwanted subscription in the past. This is due to manipulative on-line techniques which make consumers believe that they are just agreeing to a free trial or very cheap offer, where in fact -without realising it- they are entering a subscription for which they will be periodically charged. Often, information concerning the recurrent payments is altogether omitted or buried in the small prints. The CPC Network, coordinated by the European Commission and under the lead of the Danish Consumer Ombudsman, asked Mastercard, VISA and American Express to introduce a series of changes in their rules, in order to ensure that traders provide clear information to consumers on recurrent payments before they enter into a subscription.

CPC Authorities noticed a frequent fraudulent online trap consisting of presenting products for a free trial or at a very low cost, but hiding in the small prints that taking up such an offer would lead to a subscription with recurring payments. Such schemes manipulate consumers who are asked to input their card credentials but with the information displayed referring only to the price of the first product tried or purchased and not to the amounts that will be charged regularly thereafter. 

Mastercard, VISA and American Express practices were reviewed by authorities as market leaders. The examination concerned how they implement specific rules regarding authorising card transactions through their payment network. CPC Authorities found that their rules did not ensure that card transactions were correctly authorised when they included regular subsequent payments.  Consequently, they raised issues of compliance with the Payment Services Directive and the Unfair Commercial Practices Directive.

Overview of the modified rules of card schemes:

In the course of this action, American Express introduced stricter rules for traders, including the obligation to send a reminder notification of the first subscription fee. Mastercard and VISA, on the other hand, went a step further by instructing in detail in which window the traders should display the information on the subscription payments, so as to avoid circumvention of the rules. More specifically they agreed – as recommended by the CPC Authorities –  on the obligation of traders to always provide information on the recurring subscription fees also in the window where the consumers enter their credit card information for their first purchase or trial that leads to a subscription.

  • Mastercard: Merchants must now disclose the subscription terms simultaneously with a request for card credentials. The disclosure must include:
    1) The price that will be billed;
    2) The frequency of the billing;
    3) If relevant, terms of the trial, including any initial charges, the length of the trial period, and the price and frequency of the subsequent subscription. 
  • VISA: Starting in the course of 2023, merchants will need to ensure that the length of any trial period, introductory offer, or promotional period, as well as the transaction(s) amount(s) is clearly displayed on both the webpage where the card credentials is requested and entered, and on the checkout screen. The transaction(s) amount(s) to be clearly displayed include specifically the amount due at the time of purchase (even if zero), and the amount and fixed date or interval due for each recurring transaction. 
  • American Express: Merchants must now clearly disclose all material terms of the offer including, if applicable, the fact that Recurring Billing Charges will continue until the option is cancelled by the Card member. If this includes an introductory offer, they should send the Card member a reminder notification in writing before submitting the first Recurring Billing Charge, that allows the Card member a reasonable amount of time to cancel. 

As next steps, the CPC Network will actively monitor the implementation of these commitments, and national authorities will proceed with further action should additional problems be identified.


Misinformation and disinformation related to COVID-19 reached very high level during the first stages of the pandemic. Consumers should beware of online scams related to products that allegedly can cure or prevent the COVID-19 infection. Rogue traders take advantage of consumers’ fears to advertise and sell fake or substandard products, to propose very high prices for basic goods such as protective masks or hand sanitisers and sell unauthorised food supplements that may be dangerous for people’s health.  

To fight such practices, authorities adopted a CPC common position on how to deal with COVID-19 related scams and required the cooperation of major world level platforms (see here Scams related to COVID19).

Consumer fraud

Consumer protection authorities are carefully looking into the issue of frauds and scams experienced by consumers. Today, consumers are targeted by increasingly sophisticated misleading or fraudulent practices and scams, via different channels, both offline and online. Consumers can be targeted while shopping online, on social media, via telephone, text messages, e-mails or face to face through doorstep sales. This potentially has far reaching and damaging consequences for individuals and broader society alike.

Factsheet for survey on “fraud and scams experienced by consumers”
English (710.24 KB – PDF) Download
Survey on “fraud and scams experienced by consumers”
English (1.66 MB – PDF)  Download

About this consultation

Consultation period     28 November 2022 – 20 February 2023  (midnight Brussels time)
Topic                               Consumers

Target audience

The consultation is open to the general public and all relevant stakeholders, such as Member State authorities, academics, consumer organisations, business organisations, online platforms and other companies providing digital content and services, or otherwise operating in the digital environment.

Why we are consulting

A strong consumer protection framework is essential for ensuring that EU consumers can play an active role in the digital transition. The Commission has launched a Fitness Check in order to determine whether the existing EU consumer law is adequate for ensuring a high level of consumer protection in the digital environment. The Commission is gathering views and information on the key problems in this area, including possible solutions, and the scope for simplification and burden reduction.

Responding to the questionnaire

You can contribute to this consultation by filling in the online questionnaire. If you are unable to use the online questionnaire, please contact us using the email address below.

Questionnaires are available in some or all official EU languages. You can submit your responses in any official EU language.

For reasons of transparency, organisations and businesses taking part in public consultations are asked to register in the EU’s Transparency Register.

In order to contribute you’ll need to register or login using your existing social media account.

Personal data and privacy statement

The European Union is committed to protecting your personal data and to respecting your privacy. When carrying out public consultations we adhere to the policy on ‘protection of individuals with regard to the processing of personal data by the Community institutions’, based on Regulation (EU) 2018/1725 on processing of personal data by the EU institutions.

Further information on the protection of your personal data

Consultation outcome

Further information on this consultation is provided below.

Follow developments to this initiative by subscribing to receive notifications.

Read more here 

For the past 50 years, EU consumer rights have been protecting and empowering Europeans everywhere. Starting from the premise that people should be protected when using goods or services, over the past five decades the EU has put in place a robust set of policies and rules to ensure strong rights for consumers.

Each of these policies and rules are built from a foundation of five core consumer rights:

  1. The right to health protection and safety
  2. The right to protection of economic interests
  3. The right to damages
  4. The right to information and education
  5. The right to representation

2022 marks the 50-year anniversary of the consumer protection story. We celebrate this story, not as a history lesson or a policy briefing, but by highlighting achievements past, present, and even future.

Read The New Consumer Magazine – 50th Anniversary Special edition

Enjoy a good read on consumer protection: from feature articles on key consumer legislation, to interviews with experts, from insights from consumers to future plans and many more. Don’t hesitate to browse the special edition magazine and discover the story of your consumer rights.

Watch 50 Years of EU Consumer Rights: A festive online celebration

One-hour dynamic format with dynamic interviews with experts and policymakers, quizzes and interventions from consumers on key consumer topics. 

Click here


Alternative dispute resolution (ADR) aims to ensure redress for consumers without them having to go to court. Digital markets require fast and simple redress mechanisms. ADR legislation must be updated to meet those requirements.

Consumers and businesses increasingly use private systems not meeting the ADR Directive requirements, depriving consumers of fair redress. This initiative will modernise the ADR framework in view of online intermediaries, pre-contractual information, and non-EU traders.

Public consultation


Consultation period

28 September 2022 – 21 December 2022  (midnight Brussels time)


The Commission would like to hear your views.

This public consultation is open. Your input will be taken into account as we further develop and fine-tune this initiative. We will summarise the input we receive in a synopsis report, explaining how we have taken it into account. Feedback received will be published on this site and therefore must adhere to the feedback rules.
Read more here

Today, the European Commission and national consumer protection authorities published the results of an EU-wide website screening (“sweep”) of websites brokering car rentals. Under the coordination of the Commission, authorities of ten Member States, together with Norway, checked 78 websites brokering car rentals, including airlines’ websites, to check whether the major brokers operating in Europe comply with EU consumer protection rules. Overall, only 45% of the websites comply with EU standards. Commissioner for Justice, Didier Reynders, said: “Many consumers will soon go on holidays and rent a car. Often, they do so on a hotel booking or airline websites. Consumers need to be provided with information in full transparency about the conditions of the rental and the role of brokers. For example, consumers need to know which company they should contact if their flight is postponed. They also need to receive clear and complete information about the full price of the rental and insurance – to avoid bad surprises when picking up the car.” In almost a third of the websites, it remained unclear if consumers need to contact the broker or the rental company in case of queries or complaints. Furthermore, 28% of them did not clearly mention the broker’s company name and almost half did not clearly inform about what is included in the insurance. Authorities also found issues in relation to price information, such as incomplete information on mandatory charges (for example, young driver fees or one-way fees). The national authorities will contact the traders concerned to rectify their websites and, if necessary, initiate enforcement actions in line with their national procedures. More information on previous sweeps coordinated by the European Commission can be found online, as well as guidance for consumers to consider for car rentals and brokers.

Saturday 28 May marks the date of entry into application of the Better enforcement and modernisation Directive. Adopted in November 2019, these rules update the instruments available to address the challenges of digital markets. They will equip both consumers and competent authorities with stronger tools to enforce their rights, such as imposing stronger penalties or remedies against harm. Vice-President for Values and Transparency Věra Jourová said: “The new rules show once again the importance that Europe places on effective safeguards for consumers. They will ensure that consumers are shielded from unfair practices online as they are offline, making consumer rules fit for the digital age.”

Commissioner for JusticeDidier Reynders added: “European consumers are entitled to the highest standards of protection, and those new rules are precisely delivering on this commitment. For instance, while searching for a product online, transparent information must now be provided by platforms about the way offers are ranked. This is to avoid misleading commercial practices. Access to individual remedies, as well as penalties for cross-border infringements will also be reinforced. It will ensure a just compensation to victims and a real dissuasion for perpetrators.” With a digital world in constant evolution, the Commission continues working to ensure that the legislation is fit for the future and gives equal protection to consumers, online and offline. Interested stakeholders can provide feedback on the Fitness Check of EU consumer law on digital fairness until 14 June.

Today, the Commission has also published a study on “dark patterns”, interface designs aimed at tricking consumers into making certain choices. A factsheet with more information on the new rights introduced by the modernisation Directive is also available. More information on EU Consumer Law is available here.

Conference on the Future of Europe (europa.eu)

The Conference on the Future of Europe concluded its work. The report on the final outcome of the Conference, including 49 proposals, was presented to the Presidents of the three institutions on 9 May 2022. 

Many topics relevant for consumers have received recommendations, both EU wide and on national level, for example sustainable consumption, packaging and production.

Conference on the Future of Europe – Closing Event

Today, the European Commission has published the tenth edition of the 2022 EU Justice Scoreboard, an established annual overview providing comparative data on the efficiency, quality and independence of justice systems in the Member States. For the first time, this year’s Scoreboard also includes data on the effects of the COVID-19 pandemic on the efficiency of justice systems, as well as regarding accessibility to justice for persons with disabilities and with a strengthened business dimension.

Vice-President for Values and Transparency, Věra Jourová, said: “The EU Justice Scoreboard provides invaluable insights into our justice systems and helps us place the focus where it matters most: ensuring that the rule of law is protected across the European Union. The fact that since last year the public perception of judicial independence has decreased in about half of Member States  is concerning and shows that we all need to act to restore trust of the public in the judicial system.”

Commissioner for Justice, Didier Reynders, added: “The EU Justice Scoreboard celebrates its tenth edition as a high-appreciated analysis tool for Europe’s justice community. Over the last decade, we have seen the Scoreboard evolve from an overview of basic indicators into a comprehensive collection of high-quality information. It helps us identify both opportunities for improvement and address risks to our justice systems. Objective and high-quality data are a key basis for our efforts to uphold the rule of law and the independence of justice.”

Key findings of the 2022 Scoreboard:

  • Room for improvement in the digitalisation of justice systems: While the 2021 edition already took stock of how advanced judicial authorities are in the digital transformation, the 2022 Scoreboard also takes into account the effects of the COVID-19 pandemic. Several Member States adopted new measures to ensure the regular functioning of courts, while also guaranteeing the continued and easy access to justice for all. Yet, findings of the 2022 edition show the need for Member States to accelerate modernisation reforms in this area, as notable room for improvement remains in some Member States.
  • Varying degrees of accessibility to justice for persons with disabilities: For the first time, the 2022 EU Justice Scoreboard includes data on the arrangements in place to support persons with disabilities in accessing justice on an equal basis. Although all Member States have at least some arrangements in place (such as procedural accommodations), only half of Member States offer also specific formats, such as Braille or sign language upon request.
  • Challenges persist on perception of judicial independence:Since 2016, the perception of the general public had improved in 17 Member States. However, since last year, the public perception of judicial independence has decreased in 14 Member States. In a few Member States, the level of perceived independence remains particularly low.
  • Guarantees in place to boost investor confidence: Regarding access to justice and its impact on investor confidence, the business environment and functioning of the single market, the 2022 Scoreboard also included data on administrative efficiency, legal safeguards in relation to administrative decisions and confidence in investment protection. Findings show that almost all Member States have measures in place for companies to receive financial compensation for losses caused by administrative decisions or inaction, and courts may suspend the enforcement of administrative decisions upon request.

Next steps

The information contained in the EU Justice Scoreboard contributes to the monitoring carried out within the framework of the European Rule of Law Mechanism, and the findings will feed into the Commission’s 2022 Rule of Law Report. The 2022 EU Justice Scoreboard has been further developed to address the need for additional comparative information (such as a new figure on national security checks for judges), identified during the preparation of the 2021 Rule of Law Report. The Scoreboard’s data are also used for the monitoring of the National Recovery and Resilience Plans.


Launched in 2013, the EU Justice Scoreboard is used by the Commission to monitor justice reforms in Member States and is one of the tools in the EU’s Rule of Law toolbox. The Scoreboard focuses on the three main elements of an effective justice system:

  • Efficiency: indicators on the length of proceedings, clearance rate and number of pending cases;
  • Quality: indicators on accessibility (such as legal aid and court fees), training, budget, human resources and digitalisation;
  • Independence: indicators on perceived judicial independence among the general public and companies and on safeguards relating to judges and the functioning of national prosecution services.

As in previous editions, the 2022 edition presents data from two Eurobarometer surveys on how the public and companies perceive judicial independence in each Member State. 

The findings of the 2022 EU Justice Scoreboard have been taken into account in the country-specific assessment carried out within the 2022 European Semester, as well as in the evaluation of the Member States’ Resilience and Recovery Plans, outlining investment and reform measures to be funded through the Recovery and Resilience Facility (RRF). In 2021, the Annual Sustainable Growth Strategy (which sets out the strategic guidance for the implementation of the Recovery and Resilience Facility, ensuring that the new growth agenda is built on a green, digital and sustainable recovery) reiterates the link between effective justice systems and the business environment in Member States. Well-functioning and fully independent justice systems have a positive impact on investment decisions and on the willingness of all actors to launch investment projects.  

Under the 2021-2027 Justice programme, the EU is making over €300 million available for the further development of a European area of justice. It will also help improve the effectiveness of national justice systems and strengthen the rule of law, democracy and protection of fundamental rights, including by ensuring effective access to justice for citizens and businesses. The programme funds activities which cover training for judges and other legal practitioners, mutual learning, judicial cooperation and awareness-raising.

More information

The 2022 EU Justice Scoreboard

The 2022 EU Justice

Scoreboard: factsheet


On 23/04/2022 a provisional political agreement has been reached on the Digital Services Act (DSA) between the Council and the European Parliament.

The provisional agreement is subject to approval by the Council and the European Parliament.

From the Council’s side, the provisional political agreement is subject to approval by the Permanent Representatives Committee (Coreper), before going through the formal steps of the adoption procedure.

Digital Services Act: Council and European Parliament provisional agreement for making the internet a safer space for European citizens – Consilium (europa.eu)

Online purchase of tickets for cultural or sporting events: the Court of Justice specifies the cases in which there is no right of withdrawal (europa.eu)

Just as in the case of purchase directly from the organiser of such events, there is no right of withdrawal in the case of purchase from an intermediary if the economic risk linked to the exercise of that right would fall on the organiser. 

Due to the restrictions adopted by the German authorities amid the COVID-19 pandemic, a concert that was due to take place on 24 March 2020 in Brunswick (Germany) had to be cancelled.

A consumer who had purchased tickets for that concert online from the provider of ticket agency services CTS Eventim was not satisfied with the voucher that CTS Eventim subsequently sent her, which had been issued by the concert organiser and corresponded to the purchase price, but
requests CTS Eventim to reimburse her for the voucher as well as ancillary costs.

The District Court, Bremen (Germany), hearing an action brought by the consumer, asks whether the consumer can withdraw from the contract concluded with CTS Eventim under the Consumer Rights Directive. 1. According to the directive, a consumer who concludes a distance contract with a trader generally has, for a certain period, 2 a right to withdraw from the contract without giving any reason.

However, the directive excludes a right of withdrawal inter alia in the case of a provision of services related to leisure activities if the contract provides for a specific date of performance.

By that exclusion, the directive aims to protect the organisers of leisure activities such as cultural or sporting events against the risk associated with the setting aside of certain available places which they may find difficult to allocate if the right of withdrawal were exercised.

Given that CTS Eventim was not itself the organiser of the concert in question, but sold the tickets in its name, albeit on behalf of the organiser, the District Court, Bremen wishes to know whether that exception applies in such a case.

By its judgment delivered today, the Court answers in the affirmative, provided that the economic risk linked to the exercise of that right of withdrawal would fall on the organiser of the leisure activities concerned.

The European Consumer Centres Network issued a warning over a scam using European Consumer Centre (ECC) employees’ names and logos. The email states that you have fallen victim to a fraudulent broker and offers help. These emails are fake and were not sent by an ECC-Net office. If you received a suspicious email, read this information and contact the ECC of your country of residence. 

What to look out for

Cybercriminals use phishing emails to ‘fish’ for sensitive information and steal money. A recent fake email states the recipient has fallen victim to a fraudulent broker based in Cyprus. The scammer claims to help retrieve the lost investment through this email and asks the recipient to provide details of a bank transaction. Furthermore, it may also include a fake ‘contract’, which states that you are liable to pay a sum of money.

This scam uses names and personal details of employees working with the European Consumer Centre in Cyprus, including ECC Net and European Union logos. ECC Cyprus took immediate action and filed a report with the Cyprus police to investigate these emails.  

Important information

  • A European Consumer Centre will never ask you for payment. All ECC services are entirely free of charge.
  • A European Consumer Centre will never send you unsolicited emails offering services. An ECC Centre will only contact you if you have already contacted the ECC.
  • If you are currently receiving help from ECC Malta, you will notice that only employees from ECC Malta made contact with you and no other ECC employee from any other countries in the network.

Actions you can take

If you have received a suspicious email, do not respond, click on any link, or open any attachment. Kindly contact us on telephone number +356 21221901 or by email at ecc.malta@mccaa.org.mt, and we will inform you whether an email is genuine or not. In doing so, you are also helping us to warn other consumers about specific scams.

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