2024

Criminals are impersonating representatives of the European Consumer Centres Network

ECC Malta is alerting consumers to a brazen new scam: criminals are impersonating representatives of the European Consumer Centres Network (ECC-Net) and contacting individuals under the pretext of recovering lost funds. Those targeted are often people who have previously fallen victim to financial product scams. ECC Malta asserts that it always offers its services free of charge.

How the Fraudsters Operate

The scammers currently employ the following tactics: first, they contact victims via phone and email, claiming to act on behalf of the ECC-Net. They specifically target consumers who have already been defrauded in financial scams. In their communications, these supposed consumer protection officials inform victims that their lost money has been located.

They claim the funds are held in an open account at a Swiss bank in London, ready to be transferred back to the consumer’s account. However, before this can happen, the fraudsters request personal information to verify the victim’s identity. They warn that if this information isn’t provided by 30 December 2024, the money will be donated to charitable organisations in Europe.

The criminals fabricate a sophisticated story, asserting that, thanks to investigations by the ECC-Net in collaboration with the financial supervisory authority and the European Central Bank (ECB), the financial fraud was uncovered. They also allege close cooperation with Interpol.

“None of these claims are true.  “We distance ourselves entirely from these fraudulent activities. We never reach out to consumers to request payments or personal data. Moreover, neither ECC Malta nor the European Consumer Centres Network offers services to recover lost funds. Anyone contacted by these fraudsters should cease communication immediately.”

How to Recognise the Scam

  • The correspondence is signed by a supposed “Chief Inspector of the European Consumer Rights Centre (ECC-Net)”—a position that does not exist within the ECC-Net.
  • The correct name is “European Consumer Centre”, not “European Consumer Rights Centre”.
  • The logo used in the signature is not associated with the ECC-Net.
  • The email address displays a different name from the one used in the email content (e.g., Andrew Werner vs Andrew Platt), and the domain has no affiliation with the ECC-Net.

What to Do If You Receive Such a Message

If you’ve received a suspicious message, ECC Malta recommends the following actions:

  1. Verify the Identity: When in doubt, contact ECC Malta directly using the official help form:
  2. Protect Your Personal Information: Do not disclose any personal data. Scammers often try to obtain sensitive information like bank details or copies of identification documents through deceptive methods.
  3. Never Pay Upfront Fees: ECC Malta does not charge for its services—it always provides advice and assistance free of charge.
  4. Report the Attempted Fraud: File a report with the Cyber Crime Unit, Malta Police Force, telephone no. 22942231 or email: [email protected] . Please inform ECC Malta as well if you’ve received such a fraudulent email at: https://eccnetmalta.gov.mt/contact-us/

Press Contact

For media enquiries, please contact: [email protected]

Bought something you’re not sure about? You may still have a way out – but only if you meet these conditions.

After Black Friday, the thrill of snagging a deal can quickly give way to second thoughts. If you’re feeling buyer’s remorse, you’re not alone. Fortunately, thanks to the European Union’s right of withdrawal, most online purchases can be returned within 14 days. To take advantage of this option, though, you’ll need to understand the fine print.

“Black Friday can be a good opportunity for deals, but it can also lead to unnecessary impulse purchases,” explained Roderick Aquilina, spokesperson for ECC Malta. “Fortunately, the EU provides a right of withdrawal. It protects consumers from high-pressure sales tactics and gives them a chance to reconsider.”

However, not every item is covered by this right. Here are the five key points you need to know:

Conditions for the Right of Withdrawal

  1. Applies Only to Long-Distance Purchases: The right of withdrawal is valid for most online, phone, or mail orders. Items bought in-store are not covered. However, some shops may offer voluntary returns for in-store purchases.
  2. Notify Within 14 Days: To use this right, consumers must inform the seller of their decision to withdraw within 14 days of receiving the goods.
  3. Simple Process: Informing the seller can be as easy as sending an email – no formal letter is required. Consumers should keep proof of their notification. Note that some stores rely on a pre-arranged return label system – always check the store’s specific return conditions.
  4. Return Within 14 Days of Notification: After notifying the seller, consumers have an additional 14 days to return the items in good condition.
  5. Return Shipping Costs May Apply: Consumers are typically responsible for return shipping costs unless the seller specifies otherwise. Some stores offer return shipping free of charge on a voluntary basis, so check the return policy.

What’s Excluded

Certain items are not eligible for return under this right, including:

  • Personalised or Custom-Made Products
  • Unsealed Health or Hygiene Products: Once opened, these cannot be returned for health and safety reasons.
  • Digital Content: If accessed or downloaded after purchase, digital content is non-refundable.
  • Event Tickets and Bookings: Time-bound services such as travel, tickets, hotel bookings, or rental cars are also excluded.

When You Can Return a Product Even After 14 Days

There’s one situation where you may still return a product after the 14-day deadline: if it is faulty. “Remember that even during Black Friday, your warranty rights apply across the EU,” the ECC Net Malta coordinator added. “If a product breaks or is defective, you are entitled to a repair, replacement, or refund under EU law. Insist on this right, as some shops may try to deny it due to the discounts.”

If you’re uncertain about your rights or encounter difficulties with a return, the European Consumer Centre (ECC) is here to help – free of charge. You may contact ECC Malta for guidance and support either by a personal visit to their Centre at 47A, South Street, Valletta, via email: [email protected] or telephone number +356 21221901.

The European Commission invites comments on commitments offered by Corning to address competition concerns over its alleged exclusive dealing in relation to the supply of Alkali-aluminosilicate glass (‘Alkali-AS Glass’), a special type of glass mainly used as cover glass in handheld electronic devices.

The Commission’s investigation

Corning, based in the US, is a global producer of glass for many industrial and consumer applications. It produces Alkali-AS Glass, a particularly break-resistant glass mainly used as cover for displays of portable electronic devices such as mobile phones, tablets, or smartwatches. Corning markets Alkali-AS Glass mainly under the ‘Gorilla Glass’ brand. Alkali-AS Glass has two commercially relevant subtypes, lithium aluminosilicate glass (‘LAS Glass’) and sodium aluminosilicate glass (‘NAS Glass’).

On 6 November 2024, the Commission opened a formal investigation over concerns that Corning may have distorted competition in the market for Alkali-AS Glass by concluding anticompetitive exclusive supply agreements with mobile phone manufacturers (Original Equipment Manufacturers or ‘OEMs’)  and with companies that process raw glass (‘finishers’).

The Commission preliminarily found that Corning is dominant on the worldwide market for Alkali-AS Glass. According to the Commission’s preliminary assessment, Corning has abused its dominant position in breach of Article 102 of the Treaty on the Functioning of the European Union (‘TFEU’) by excluding rival Alkali-AS Glass producers from large segments of the market, thereby reducing customer choice, increasing prices, and stifling innovation to the detriment of consumers worldwide.

The proposed commitments

To address the Commission’s competition concerns, Corning has offered the following commitments:

  • To waive all exclusive dealing clauses in all its current agreements with OEMs and finishers for the supply of Alkali-AS Glass, and not to use such clauses or others with the same or a similar effect in future agreements worldwide.
  • When it comes to OEMs’ demand for Alkali-AS Glass intended for devices used in the European Economic Area (‘EEA demand’), not to require OEMs to purchase or cause their supply chain to purchase any quantity of Alkali-AS Glass from Corning, and not to offer OEMs any price advantages conditional on such requirements.
  • When it comes to both (i) OEMs’ non-EEA combined demand for Alkali-AS Glass and transparent glass ceramics (‘Clear Glass Ceramics’), and (ii) OEMs’ total demand for either LAS Glass or Clear Glass Ceramics, not to require OEMs to purchase or cause their supply chain to purchase more than 50% of their respective demand from Corning. In addition, Corning will not offer OEMs any price advantages conditional on such requirements.
  • Not to require finishers to purchase more than 50% of their combined demand for NAS Glass, LAS Glass, and Clear Glass Ceramics from Corning, nor to condition price advantages on such purchasing requirements. In addition, Corning will not require finishers in any other way to concentrate more than 50% of this combined demand with Corning. This means that finishers are free to decide the quantity of the different cover materials (NAS Glass, LAS Glass or Clear Glass Ceramics) that they want to purchase from Corning to comply with this overall cap.
  • When it comes to the enforcement of Corning’s patents related to break-resistant cover glass, to base any claim only on patent infringement, and not on breach of contract. In addition, Corning will not use any contractual mechanisms (e.g. penalties) to reinforce its patent claims.
  • To deliver a market communication to key stakeholders (OEMs and finishers) explaining the content of the above commitments in English and Chinese Mandarin.

These commitments offered by Corning are applicable worldwide and would remain in force for a period of nine years. Their implementation will be monitored by a monitoring trustee who will report to the Commission for the entire period.

The Commission invites all interested parties to submit their views within six weeks from the publication of a summary of the proposed commitments in the EU’s Official Journal. The full text of the commitments, the Notice to stakeholders, and the list of addressees of that notice will be available on the Commission’s competition website.

Background

Article 102 TFEU, which can also be applied by the national competition authorities, prohibits the abuse of a dominant position that may affect trade within the EU and prevent or restrict competition. The implementation of this provision is defined in Regulation 1/2003.

On 6 November 2024, the Commission opened a formal investigation to assess whether Corning may have abused its dominant position on the worldwide market for Alkali-AS Glass. On the same day, in parallel to the opening of proceedings, the Commission adopted a Preliminary Assessment summarising the main facts of the case and identifying its preliminary competition concerns.

Article 9(1) of Regulation 1/2003 enables companies investigated by the Commission to offer commitments in order to meet the Commission’s concerns and empowers the Commission to make such commitments binding on the companies. Article 27(4) of Regulation 1/2003 requires that before adopting such decision the Commission shall provide interested third parties with an opportunity to comment on the offered commitments.

If the market test indicates that the commitments are a satisfactory way of addressing the Commission’s competition concerns, the Commission may adopt a decision making the commitments legally binding on Corning. Such a decision would not conclude that there is an infringement of EU antitrust rules but would legally bind Corning to respect the commitments it has offered.

If Corning does not honour such commitments, the Commission could impose a fine of up to 10% of the company’s worldwide turnover, without having to find an infringement of the EU antitrust rules.

More information, including the full text of the commitments, will be available on the Commission’s competition website, in the public case register under the case number AT.40728.

As of today, Booking Holdings Inc. (BHI), designated as gatekeeper on 13 May 2024, must ensure that its online intermediation service, Booking.com, complies with all relevant obligations of the Digital Markets Act (DMA).

Concretely, this means hotels, car rental companies, and other providers of travel services that depend on Booking.com to reach their customers can begin to enjoy new opportunities, for instance:

  • So-called ‘parity’ clauses are prohibited by the DMA. Therefore, hotels, car rentals and other service providers using Booking.com are now free to offer different (including better) prices and conditions on their own website or other channels than on Booking.com.
  • Booking must not introduce other measures with the same effect as ‘parity’ clauses. For example, Booking is not allowed to increase commission rates or de-list offers of business users if they provide different prices on another website than on Booking.com. This means that other platforms and travel service providers can compete under fairer conditions, leading to innovation and lower prices.
  • Hotels and other travel services will have real-time and continuous access to data that they and their customers generate through the use of Booking.com, offering these businesses new insights.
  • Business users can now choose to transfer the data they generated on Booking.com to alternative platforms. This will allow hotels and other relevant travel service providers to develop more innovative deals and tailored offers, positioning them more competitively on the market.

As of today, Booking is required to demonstrate its full and effective compliance with the DMA by outlining the measures undertaken in a compliance report. The public version of this report is accessible on the Commission’s dedicated DMA webpage. Additionally, Booking has submitted to the Commission an independently audited description of techniques it uses for profiling consumers, along with a non-confidential version of the consumer profiling reports. Finally, the Commission ordered Booking to keep any documents and information which might be relevant to assess and monitor effective implementation of and compliance with the DMA.

The Commission will now carefully analyse the compliance report and assess whether the implemented measures are effective in achieving the objectives of the relevant obligations under the DMA. The Commission’s assessment will also be based on the input of interested stakeholders, including in the context of a public compliance workshop on 25 November 2024, where Booking is invited to present its solutions.

Background

The DMA aims to ensure contestable and fair markets in the digital sector. It regulates gatekeepers, which are large digital platforms that act as an important gateway between business users and consumers, whose position can grant them the power to create a bottleneck in the digital economy.

On 13 May 2024, the Commission designated Booking as a gatekeeper for its online intermediation service Booking.com. Following designation, Booking had six months to comply with all relevant obligations under the DMA, offering more choice and freedom to Booking.com consumers and business users.

If the Commission considers that Booking’s solutions are not compliant with the DMA, it can take formal enforcement actions using the entire toolbox at its disposal. In case of an infringement, the Commission can impose fines of up to 10% of the company’s total worldwide turnover, which can go up to 20% in case of repeated infringement. Moreover, in case of systematic non-compliance, the Commission is also empowered to adopt additional remedies such as obliging a gatekeeper to sell a business or parts of it or banning the gatekeeper from certain acquisitions.

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age

 As a key player in the European tourism ecosystem, Booking must now comply with the DMA. Their role as intermediator between businesses and customers in accommodation, car-rentals and any other type of travel services will become fairer and more open. For example, until now many hotels and rental companies in the EU were obliged to guarantee the best prices on Booking.com. Now EU businesses are free to differentiate prices and conditions on any online sales channel they wish to use. This proves that the DMA is an important tool in making online marketplaces fairer for businesses and more open to competition. 

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age
Booking must now comply with the Digital Markets Act

Today, following a coordinated investigation at European level, the Consumer Protection Cooperation (CPC) Network of national consumer authorities and the European Commission notified Apple of several potentially prohibited geo-blocking practices that the CPC Network has identified on certain Apple Media Services, namely App Store, Apple Arcade, Music, iTunes Store, Books and Podcasts. The network requested Apple to align their practices with the EU’s anti-geo-blocking rules.

The CPC Network’s action against Apple is led by the competent national authorities of Belgium (Directorate General for Economic Inspection), Germany (Bundesnetzagentur) and Ireland (Competition and Consumer Protection Commission), under the coordination of the European Commission.

Key elements of the coordinated action

The CPC Network found a number of limitations on Apple Media Services which, according to the network’s assessment unlawfully discriminate European consumers based on their place of residence. Consumers face limitations when it comes to:

  • Online access: Apple Media Services have a different interface for different countries in the EU/EEA. In the app version of these services, consumers are only allowed to access the interface made for the country where they have registered their Apple account and face significant challenges when attempting to change this, which is not allowed under EU’s anti-geo-blocking rules.
  • Payment methods: When making paid purchases on Apple Media Services, consumers are only allowed to use means of payment (such as a credit/debit card) issued in the country where they registered their Apple account.
  • Downloading: Since App Store does not allow consumers to access the version of another EU/EEA country, consumers are not allowed to download the apps offered in other countries. Consumers should be able to download apps offered in other EU/EEA countries when they travel to or temporarily stay in that country. 

The legal obligations that the CPC Network is invoking vis-à-vis Apple can be found in the Geo-blocking Regulation and the Services Directive. The Geo-blocking Regulation prohibits unjustified discrimination between EU customers on the basis of their nationality, residence, or place of establishment when they want to buy goods and services from traders located in a different Member State. The Services Directive requires that general conditions of access to a service do not contain discriminatory provisions relating to the nationality or place of residence of the service recipient, unless directly justified by objective criteria.

Next steps

Apple now has one month to reply to the CPC Network’s findings and propose commitments on how they will address the identified geo-blocking practices. Depending on Apple’s reply, the CPC Network may enter into a dialogue with the company. If Apple fails to address the concerns raised by the CPC Network, national authorities can take enforcement measures to ensure compliance. This is without prejudice to the power of national authorities to take enforcement measures in ongoing national proceedings.

Background information

Under the Consumer Protection Cooperation (CPC) Regulation, the national consumer authorities of the 27 EU Member States, Norway, and Iceland, form together a network (‘the CPC Network’) in order to investigate and take enforcement actions against cross-border infringements of EU consumer protection laws. The European Commission facilitates, and under certain circumstances also coordinates, such joint investigations and enforcement actions.

The Geo-blocking Regulation was adopted in 2018 to ensure better access conditions to goods and services for individuals and businesses across the EU/EEA. It applies to all app stores operating in the EU Single Market.

In July, the Commission published the results of a stock-taking exercise on the impact of the Geo-blocking Regulation and the progress made in cross-border accessibility of goods and services. The analysis found that the Geo-blocking Regulation has effectively decreased the geo-blocking practices of traders in regulated areas, but highlighted other barriers that continue to prevent seamless cross-border access to goods and services, such as remaining diverging national rules, certain taxation requirements, costs of parcel delivery services, and practices of multinational traders to arrange for the distribution of goods and services at national level.

In 2023, following a CPC coordinated action, Google committed to clarify how to browse different country versions of the Google Play Store and inform developers about their obligations under the Geo-blocking Regulation to make their apps accessible EU-wide, as well as enable consumers to use means of payment from any EU country on Google Store. The closure of the action is without prejudice to the power of national authorities to enforce compliance where concerns may remain.

In addition to the Geo-blocking Regulation, the Digital Markets Act (DMA) and Digital Services Act (DSA) also include provisions relevant for app stores. The DMA sets out several requirements for designated core platform services, such as app stores, that aim to promote contestability and fairness in the digital sector. The DSA introduces a set of clear rules at the EU level for online intermediaries, designed to ensure safety and accountability in the online environment and which are proportionate to the providers’ size. The Commission remains committed to enforcing the DSA and DMA, ensuring that both Google Play and App Store, as designated gatekeepers (under the DMA) and providers of Very Large Online Platforms (under the DSA), comply with their obligations.

For More Information

Consumer Protection Cooperation (CPC) Network

Coordinated actions of the CPC Network

Consumer Protection Cooperation Regulation

Geo-blocking Regulation

Evaluation of Geo-blocking Regulation

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age

 We are stepping up the fight against geo-blocking. No company, big or small, should unjustly discriminate customers based on their nationality, place of residence or place of establishment. Preventing geo-blocking helps consumers access the goods and services they want across Europe and strengthens the functioning and integrity of our Single Market. 

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age
Věra Jourová, Vice-President for Values and Transparency

 European consumers have equal rights around the EU, so we are asking Apple to bring down barriers created by geo-blocking and to align its practices with EU law. Consumers across the EU should have equal access to goods and services. Discrimination of them by companies based on the place of residence or nationality is unacceptable. 

Věra Jourová, Vice-President for Values and Transparency
Didier Reynders, Commissioner for Justice

 The discrimination of consumers based on their nationality or place of residence is against Union law, therefore unacceptable. This is why we have rules prohibiting unjustified geo-blocking in the EU. Consumers must be able to reap the full benefits of the Single Market and should not face any obstacles while using a specific service and traveling around the EU. The Commission urges Apple to bring its practices in line with EU rules against the unjustified geo-blocking of consumers. 

Didier Reynders, Commissioner for Justice
Commission calls on Apple to stop geo-blocking practices

Today, following a coordinated investigation at European level, the Consumer Protection Cooperation (CPC) Network of national consumer authorities and the European Commission notified the online marketplace Temu of a number of practices on its platform that infringe EU consumer law. The CPC Network directed Temu to bring those practices in line with consumer laws of the European Union. Temu remains under investigation and was requested to provide further information to the network. The CPC Network’s action against Temu is led by the competent national authorities of Belgium (Directorate General for Economic Inspection), Germany (German Environment Agency)* and Ireland (Competition and Consumer Protection Commission), under the coordination of the European Commission.

The CPC Network’s coordinated investigation covers a broad range of practices with which consumers are confronted while shopping on Temu, including such that may mislead consumers or unduly influence their purchasing decisions. The CPC Network is also investigating whether Temu complies with specific information obligations for online marketplaces under consumer law.

Last week, the Commission opened formal proceedings against Temu under the Digital Services Act (DSA). The DSA proceedings and the CPC Network’s joint enforcement action are complementary to each other. They aim at ensuring a safe and trustworthy online environment where the rights of consumers in Europe are fully protected.

From 13 December onwards, the General Product Safety Regulation (GPSR) will require that there is an economic operator established in the EU who is responsible to ensure compliance with product safety requirements, including specific obligations to online marketplaces that target consumers. Under the GPSR, the national market surveillance authorities can issue a takedown order to take the product off the internet should they identify that it is unsafe. These obligations are complementary to the DSA.

Key elements of the CPC Network’s coordinated action

The CPC Network identified several types of problematic practices on Temu, which they consider to be in breach of EU consumer protection laws, such as:

  • Fake discounts: Giving the false impression that products are offered with a discount where there is none.
  • Pressure selling: Putting consumers under pressure to complete purchases using tactics like false claims about limited supplies or false purchase deadlines.
  • Forced gamification: Forcing consumers to play a ‘spin the fortune wheel’ game to access the online marketplace, while hiding essential information about the conditions of use linked to the rewards of the game.
  • Missing and misleading information: Displaying incomplete and incorrect information about consumers’ legal rights to return goods and receive refunds. Temu also fails to inform consumers in advance that their order needs to reach a certain minimum value before they can complete their purchase.
  • Fake reviews: Giving inadequate information about how Temu ensures the authenticity of reviews published on its website. National authorities found reviews which they suspect to be unauthentic.
  • Hidden contact details: Consumers cannot easily contact Temu for questions or complaints.

In addition, the CPC Network requested information from Temu to assess the company’s compliance with further obligations under EU consumer law, such as the obligation to inform consumers clearly whether the seller of a product is a trader or not; to ensure that product rankings, reviews, and ratings are not presented to consumers in a misleading manner; to ensure that price reductions are announced and calculated correctly; and to ensure that any environmental claims are accurate and substantiated.

Next steps

Temu now has one month to reply to the CPC Network’s findings and propose commitments on how they will address the identified consumer law issues. Depending on Temu’s reply, the CPC Network may enter a dialogue with the company. If Temu fails to address the concerns raised by the CPC Network, national authorities can take enforcement measures to ensure compliance. This includes the possibility to impose fines based on Temu’s annual turnover in the Member States concerned. This is without prejudice to the power of national authorities to take enforcement measures in ongoing proceedings.

Background information

Under the Consumer Protection Cooperation (CPC) Regulation, the national consumer authorities of the 27 EU Member States, Norway and Iceland form together the CPC Network to investigate and enforce EU consumer protection laws against cross-border infringements. The European Commission facilitates, and under certain circumstances also coordinates, such joint investigation and enforcement actions. 

The consumer law obligations that the CPC Network is invoking vis-à-vis Temu can be found in the Unfair Commercial Practices Directive, the Consumer Rights Directive, the Price Indication Directive, the e-Commerce Directive and the Unfair Contract Terms Directive.

Temu was designated as a Very Large Online Platform (VLOP) on 31 May 2024 under the Digital Services Act (DSA). Four months from its designation, Temu had to comply with the most stringent obligations applicable to VLOPs. These include the obligation to duly assess and mitigate any systemic risks stemming from its services. Following a preliminary investigation, the Commission opened on 31 October 2024 formal proceedings to assess whether Temu may have breached the DSA in areas linked to the assessment, management, and mitigation of risks, to the transparency of recommender systems and to data access for researchers.

The CPC Network’s coordinated action against Temu is without prejudice to ongoing proceedings by national authorities. National proceedings into Temu’s commercial practices have been announced so far by the Hungarian Competition Authority, the Polish Office of Competition and Consumer Protection, and the Directorate General for Competition Policy, Consumer Affairs and Fraud Control in France. Similarly, the coordinated action is without prejudice to proceedings that the European Commission has initiated under the DSA or may decide to initiate in the future. Furthermore, the coordinated action does not preclude any ongoing or future enforcement actions by market surveillance authorities under product safety laws.

For More Information

Consumer Protection Cooperation (CPC) Network

Coordinated actions of the CPC Network

Consumer Protection Cooperation Regulation

*Updated on 14/11/2024 at 11:00

Věra Jourová, Vice-President for Values and Transparency

 Ensuring safety of consumers in the EU is a priority for the Commission. Therefore, adherence to our consumer protection standards by the trading companies is non-negotiable. The dedication and coordinated efforts of national authorities play a vital role in ensuring a fair and secure market for everyone. We have shared today our concerns with Temu and we urge Temu to promptly bring its practices into full compliance with EU consumer protection rules. 

Věra Jourová, Vice-President for Values and Transparency
Didier Reynders, Commissioner for Justice

 All market players targeting consumers in the Single Market must respect EU consumer laws, no matter if they are established within or outside the Union. This is key to protect consumers in a meaningful way and ensure fair competition. I commend national authorities for their coordinated action. Temu must now take EU rules seriously and bring its practices into full compliance with EU consumer laws. 

Didier Reynders, Commissioner for Justice
Commission urges Temu to respect EU consumer protection laws

The European Commission has opened a formal investigation to assess whether Corning may have abused its dominant position on the worldwide market for a special type of glass that is mainly used to protect the screens of handheld electronic devices, such as mobile phones.

Corning, based in the US, is a global glass producer for many industrial and consumer applications. It produces Alkali-aluminosilicate glass (‘Alkali-AS Glass’), a particularly break-resistant glass mainly used as cover for displays of portable electronic devices such as mobile phones, tablets, or smartwatches. Corning markets Alkali-AS Glass under the ‘Gorilla Glass’ brand, among others.

The Commission has concerns that Corning may have distorted competition by concluding anti-competitive exclusive supply agreements with mobile phone manufacturers (Original Equipment Manufacturers or ‘OEMs’) and with companies that process raw glass (‘finishers’).

In particular, it appears that in its agreements with mobile OEMs Corning included:  

  • Exclusive sourcing obligations requiring OEMs to source all or nearly all of their Alkali-AS Glass demand from Corning.
  • Exclusivity rebates granting rebates to OEMs on the condition that they comply with the exclusive sourcing obligations.
  • ‘English clauses’ obliging OEMs to report to Corning on competitive offers, and allowing OEMs to accept that offer only if Corning fails to match the price.

Additionally, it appears that in its agreements with finishers Corning included:

  • Exclusive purchase obligations obliging finishers to purchase all or nearly all of their Alkali-AS Glass demand, or an important subtype of Alkali-AS Glass, from Corning.
  • No challenge clauses preventing finishers from challenging Corning’s patents.

The Commission is concerned that the agreements that Corning put in place with OEMs and finishers may have excluded rival glass producers from large segments of the market, thereby reducing customer choice, increasing prices, and stifling innovation to the detriment of consumers worldwide.

If proven, the behaviour under investigation may breach EU competition rules, which prohibit the abuse of a dominant position (Article 102 of the Treaty on the Functioning of the European Union (‘TFEU’)).

The Commission will now carry out its in-depth investigation as a matter of priority. The opening of a formal investigation does not prejudge its outcome.

In parallel to the opening of proceedings, the Commission has adopted a Preliminary Assessment summarising the main facts of the case and identifying its competition concerns. To address the Commission’s concerns, Corning may now submit commitments.

Background

Article 102 TFEU prohibits the abuse of a dominant position that may affect trade within the EU and prevent or restrict competition. The implementation of this provision is defined in Regulation No 1/2003, which can also be applied by the national competition authorities.

A Preliminary Assessment summarises the main facts of the case and identifies the competition concerns of the Commission. To meet these concerns, the addressee of the Preliminary Assessment may offer commitments in line with Article 9(1) of Regulation No 1/2003, which allows the Commission to conclude antitrust proceedings by accepting commitments offered by a company. Such a decision does not reach a conclusion as to whether there is an infringement of EU antitrust rules, but legally binds the company to respect the commitments submitted.

Article 11(6) of Regulation No 1/2003 provides that the opening of proceedings by the Commission relieves the competition authorities of the Member States of their competence to apply EU competition rules to the practices concerned. Article 16(1) further provides that national courts must avoid adopting decisions which would conflict with a decision contemplated by the Commission in proceedings it has initiated.

The Commission has informed Corning and the competition authorities of the Member States that it has opened proceedings in this case. There is no legal deadline for bringing an antitrust investigation to an end. Its duration depends on a number of factors, including the complexity of the case, the extent to which the companies concerned cooperate with the Commission and the exercise of the rights of defence.

For More Information

More information on the investigation will be available on the Commission’s competition website, in the public case register under the case number AT.40728.

Margrethe Vestager, Executive Vice-President in charge of competition policy

 It is very frustrating and costly experience to break a mobile phone screen. Therefore, strong competition in the production of the cover glass used to protect such devices is crucial to ensure low prices and high-quality glass. We are investigating if Corning, a major producer of this special glass, may have tried to exclude rival glass producers, thereby depriving consumers from cheaper and more break-resistant glass. 

Margrethe Vestager, Executive Vice-President in charge of competition policy
Antitrust

Today, the Commission has opened formal proceedings to assess whether Temu may have breached the Digital Services Act (DSA) in areas linked to the sale of illegal products, the potentially addictive design of the service, the systems used to recommend purchases to users, as well as data access for researchers.

Today’s decision follows preliminary analyses of the risk assessment report provided by Temu at the end of September 2024, the replies to the Commission’s formal requests for information on 28 June 2024 and 11 October 2024, as well as of information shared by third parties. The Commission also relied on information shared through the cooperation mechanism with national authorities under the European Board of Digital Services Coordinators, in particular with the Irish Digital Services Coordinator.

More specifically, the investigation will focus on the following areas:

  • The systems Temu has in place to limit the sale of non-compliant products in the European Union. Among others, it concerns systems designed to limit the reappearance of previously suspended rogue traders, known to have been selling non-compliant products in the past, as well as systems to limit the reappearance of non-compliant goods.
  • The risks linked to the addictive design of the service, including game-like reward programmes, and the systems Temu has in place to mitigate the risks stemming from such addictive design, which could have negative consequences to a person’s physical and mental well-being.
  • The compliance with the DSA obligations linked to how Temu recommends content and products to users. This includes the requirement to disclose the main parameters used in Temu’s recommender systems and to provide users with at least one easily accessible option that is not based on profiling.
  • The compliance with the DSA obligation to give researchers access to Temu’s publicly accessible data.

Temu would face liability under the DSA if the Commission’s suspicions were proven correct, as these shortcomings would constitute infringements of Articles 27, 34, 35, 38 and 40 of the DSA. The Commission will now carry out an in-depth investigation as a matter of priority. The opening of formal proceedings does not prejudge the outcome.

Next steps

After the formal opening of proceedings, the Commission will continue to gather evidence, for example by sending additional requests for information to Temu or third parties or conducting monitoring actions or interviews.

The opening of formal proceedings empowers the Commission to take further enforcement steps, including the adoption of a non-compliance decision. The Commission is also empowered to accept commitments made by Temu to remedy the matters subject to the proceeding.

The DSA does not set any legal deadline for bringing formal proceedings to an end. The duration of an in-depth investigation depends on several factors, including the complexity of the case, the extent to which the company concerned cooperates with the Commission and the exercise of the rights of defence.

Moreover, the opening of formal proceedings does not prejudge its outcome or any other proceedings that the Commission may decide to initiate under other articles of the DSA.

Likewise, it does not preclude any prospective enforcement actions which may be taken by national consumer protection authorities of the Consumer Protection Cooperation (CPC) Network regarding Temu’s compliance with its obligations under Union consumer law. The Commission will continue its efforts to cooperate with national authorities when enforcing the DSA, including through the dedicated working group on Consumers and online marketplaces of the European Board of Digital Services Coordinators.

Similarly, the opening of formal proceedings also does not preclude actions and decisions that may be taken by market surveillance authorities on the basis the General Product Safety Directive (General Product Safety Regulation as of 13/12/2024).

Background

Temu was designated as a Very Large Online Platform (VLOP) on 31 May 2024 under the EU’s Digital Services Act, following its declaration of having more than 45 million monthly active users in the EU. Four months from its designation, Temu had to comply with the most stringent obligations applicable to VLOPs, as set out in the DSA. These include the obligation to duly assess and mitigate any systemic risks stemming from its service. Temu last declared 92 million monthly users in September 2024.

For more information

EU Official Journal text on the DSA 

Very large online platforms and search engines under the DSA 

The enforcement framework under the Digital Services Act

Digital Services Act – Questions and Answers

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age

 We want to ensure that Temu is complying with the Digital Services Act. Particularly in ensuring that products sold on their platform meet EU standards and do not harm consumers. Our enforcement will guarantee a level playing field and that every platform, including Temu, fully respects the laws that keep our European market safe and fair for all. 

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age
Commission opens formal proceedings against Temu under DSA

Thomas Regnier

Today, the Commission published the findings of the Digital Fairness Fitness Check, which evaluates whether the current EU consumer protection laws are fit for purpose to ensure a high level of protection in the digital environment. The Fitness Check covered three core Directives: the Unfair Commercial Practices Directive, the Consumer Rights Directive, and the Unfair Contract Terms Directive. The results show that these rules remain both relevant and necessary to ensure a high level of consumer protection and effective functioning of the Digital Single Market. However, it also shows that consumers behave differently online than offline. Moreover, technological developments and increased tracking of online behaviour enable businesses to more effectively persuade consumers online. This highlights the need for rules that are better adapted to the specific harmful practices and challenges that consumers face online.

Key findings

  • The three Directives have provided a degree of regulatory certainty and consumer trust to support the development of a diverse digital market, but consumers do not always feel fully in control of their online experience due to practices such as:
    • dark patterns in online interfaces that can unfairly influence their decisions, for example, by putting unnecessary pressure on consumers through false urgency claims;
    • addictive design of digital services that pushes consumers to keep using the service or spending more money, such as, gambling-like features in video games;
    • personalised targeting that takes advantage of consumers’ vulnerabilities, such as showing targeted advertising that exploits personal problems, financial challenges or negative mental states;
    • difficulties with managing digital subscriptions, for example, when companies make it excessively hard to unsubscribe;
    • problematic commercial practices of social media influencers. Some of these practices may already go against existing EU consumer law and other EU law, for example, the Digital Services Act and the Audiovisual Media Services Directive.
  • Consumers are losing time and money – the various harmful commercial practices online cost EU consumers at least €7.9 billion per year. At the same time, the cost for businesses to comply with EU consumer law is much lower, not exceeding €737 million per year.
  • Fragmented national laws: The effectiveness of EU consumer protection is undermined by insufficient enforcement legal uncertainty, the increasing risk of regulatory fragmentation across Member States’ national approaches, and the lack of incentives for businesses to aim for the highest standard of protection.

The Fitness Check shows that we need to take further action to make the digital environment fair for consumers. This includes tackling the most harmful practices such as dark patterns. Increased legal certainty could prevent regulatory fragmentation and promote fair growth. There is scope for simplifying existing rules, without compromising the level of protection. It is also fundamental to ensure the coherent application and effective enforcement of EU consumer law and the EU digital rulebook, including the Digital Services Act, which prohibits several unfair practices on online platforms. All of this will be on the Commission’s agenda in the upcoming mandate.

Next steps

The Fitness Check provides a state of play and points to areas for improvement, which can be further analysed and built upon in the future. It does not establish recommendations on the exact format and content of future Commission action. The Commission consulted the public through several consultation activities, including a Call for Evidence and a public consultation.

In the mission letter addressed to Commissioner-designate for Democracy, Justice and the Rule of Law, President von der Leyen refers to the need to develop “a Digital Fairness Act to tackle unethical techniques and commercial practices related to dark patterns, marketing by social media influencers, the addictive design of digital products and online profiling especially when consumer vulnerabilities are exploited for commercial purposes”.

Background

EU consumers are among the most protected in the world, online and offline. EU consumer protection laws aim at empowering consumers to play an active role and fully benefit from the Digital Single Market.

In response to the emerging concerns about the lack of digital fairness for consumers, the Commission announced in the New Consumer Agenda that it will analyse whether additional legislation or other action is needed in the medium-term in order to ensure equal fairness online and offline. In 2022, the Commission launched a Fitness Check of EU consumer law on digital fairness in order to evaluate the situation.

For More Information

Digital Fairness Fitness Check report

Digital Fairness Fitness Check – MEMO

Study to support the Fitness Check and report on Modernisation Directive

Review of EU consumer law

Unfair Commercial Practices Directive

Consumer Rights Directive

Unfair Contract Terms Directive

New Consumer Agenda

Fitness Check of EU consumer law on digital fairness

Věra Jourová, Vice-President for Values and Transparency

 Consumers must be able to rely on the same conditions for protection either they buy online or in the shop in their street. To further protect them in the digital age, our laws must evolve as swiftly as the technology we use. The findings of the Digital Fairness Fitness Check show that while our current rules are strong, they must be adapted to the technology to shield consumers from the unique risks they might be facing while shopping online. 

Věra Jourová, Vice-President for Values and Transparency
Didier Reynders, Commissioner for Justice

 The increased scale, speed, and potency of digital technologies has fundamentally changed the relation between consumers and traders. We know that there can be power imbalance or confusion about one’s responsibilities. Over the past years, we have accomplished a lot for consumers to better regulate the digital sphere, but our efforts cannot stop here. Our Fitness Check shows that we must step up action at the European level to achieve a fair digital economy where consumers are empowered and businesses can rely on a level playing field that fosters fair growth. 

Didier Reynders, Commissioner for Justice
Commission shows online consumer protection laws benefits

Today, the EU and Singapore concluded negotiations for a Digital Trade Agreement (DTA). This deal is the first EU agreement of its kind, reflecting the EU’s aspiration to be a global standard-setter for digital trade rules and cross-border data flows.

The DTA will complement the 2019 EU-Singapore Free Trade Agreement, connecting both economies further and benefiting businesses and consumers that want to engage in digital trade. It will also provide binding rules that build consumer trust, ensure predictability and legal certainty for businesses, as well as removing and preventing the emergence of unjustified barriers to digital trade. In addition, it will unlock new economic opportunities while ensuring a safe online environment.

This deal will boost EU-Singapore trade relations by:

  • facilitating digitally-enabled trade in goods and services;
  • ensuring cross-border data flows free of unjustified barriers;
  • enhancing trust in digital trade, including through strong rules on spam.

This agreement puts the EU and Singapore at the global forefront of digital policy development while upholding open and fair digital economies. It promotes the EU’s approach for building digital and data rules with people and their rights at its core, and it ensures the EU and Singapore preserve policy space to develop and implement the policies required to address new challenges in the digital economy.

Next steps

The political conclusion marks the end of negotiations for the EU-Singapore Digital Trade Agreement. The EU and Singapore will now follow their respective procedures to work towards formal signature and conclusion.

Background

The DTA is an important complement to the 2019 EU-Singapore Free Trade Agreement (FTA). Whereas the FTA has solidified long-established and flourishing economic ties between the European Union and Singapore, this agreement takes our relationship to a next level.

The agreement is part of the EU’s ambition to agree on up-to-date digital trade rules with our global partners. This is reflected also in the digital trade chapters in recent FTAs with the UK, Chile and New Zealand, as well as in the cross-border data flows agreement concluded with Japan.

The EU is the world’s leading importer and exporter of digitally deliverable services. In 2022, 55% of total EU trade in services was delivered digitally, representing more than €1.3 trillion of EU imports and exports.

More than half of the total trade in services between the EU and Singapore is already digitally delivered and accounted for 55% of the total EU-Singapore trade in 2022 (worth €43 billion). The EU Singapore Digital Trade Agreement will boost this trade connection and provide further opportunities for growth.

For More Information

Joint Statement on EU-Singapore digital trade agreement

EU-Singapore Digital Partnership

EU trade and investment relations with Singapore

Digital Trade Agreements

More on EU Digital Trade

Study on the potential impacts of a EU-Singapore Digital Trade Agreement

Valdis Dombrovskis, Executive Vice-President and Commissioner for Trade

 Building smart, modern rules for digital trade with our global partners is crucial at a time when more than half of EU trade in services is delivered digitally. Today’s deal with Singapore, the first agreement of its kind, will benefit businesses and consumers on both sides, bringing our economies closer together, while representing a significant step forward for the EU’s ambition to be a global standard-setter in the domain of digital trade. 

Valdis Dombrovskis, Executive Vice-President and Commissioner for Trade
EU-Singapore Digital Trade Agreement

The European Commission has opened a formal antitrust investigation to assess whether Delivery Hero and Glovo have breached EU competition rules by participating in a cartel in the sector of online ordering and delivery of food, grocery and other daily consumer goods in the European Economic Area (‘EEA’).

Delivery Hero and Glovo are two of the largest food delivery companies in Europe. From July 2018, Delivery Hero held a minority share in Glovo, and in July 2022 it acquired its sole control.

The Commission is concerned that, before the takeover, Delivery Hero and Glovo may have allocated geographic markets and shared commercially sensitive information (e.g., on commercial strategies, prices, capacity, costs, product characteristics). The Commission is also concerned that the companies may have agreed not to poach each other’s employees. These practices could have been facilitated by Delivery Hero’s minority share in Glovo.

If proven, the companies’ behaviour may breach EU competition rules that prohibit cartels and restrictive business practices(Article 101 of the Treaty on the Functioning of the European Union (‘TFEU’) and Article 53 of the EEA Agreement).

The Commission will now carry out its in-depth investigation as a matter of priority. The opening of a formal investigation does not prejudge its outcome.

Background

In June 2022 and November 2023, the Commission carried out unannounced inspections at the premises of Delivery Hero and Glovo, as part of its own-initiative inquiry into possible collusion in the food delivery sector.

Delivery Hero, headquartered in Germany, is a company active in the food ordering and delivery business. It is currently present in more than 70 countries worldwide and partners with more than 500,000 restaurants. Delivery Hero is listed on the Frankfurt Stock Exchange

Glovo, headquartered in Spain, is a company active in the food ordering and delivery business. It is currently present in more than 1,300 cities in 25 countries across the globe. In July 2022, Delivery Hero acquired the majority of shares in Glovo, and Glovo became Delivery Hero’s subsidiary.

Today’s investigation is part of the Commission’s efforts to ensure that online food delivery and the groceries sector deliver choice and reasonable prices to consumers. In a young and dynamic market such as the one at stake, anticompetitive agreements and restrictive business practices, including cartels through market allocation, may lead to hidden market consolidation, with potential negative effects on competition.

This investigation is also part of the Commission’s efforts to ensure a fair labour market where employers do not collude to limit the number and quality of opportunities for workers but compete for talents. It is the first investigation on no-poach agreements formally initiated by the Commission.

This investigation is also the first by the Commission into anti-competitive agreements that may have occurred in the context of a minority shareholding by one operator in a competitor.

Article 101 TFEU prohibits agreements and concerted practices which may affect trade and prevent or restrict competition. The implementation of this provision is defined in Regulation No 1/2003. Article 101 TFEU can also be applied by national competition authorities.

Article 11(6) of Regulation No 1/2003 provides that the opening of proceedings by the Commission relieves the competition authorities of the Member States of their competence to also apply EU competition rules to the practices concerned. Article 16(1) further provides that national courts must avoid adopting decisions that would conflict with a decision contemplated by the Commission in proceedings it has initiated. The Commission has informed the companies and the competition authorities of the Member States that it has opened proceedings in this case.

There is no legal deadline for bringing an antitrust investigation to an end. The duration of an antitrust investigation depends on a number of factors, including the complexity of the case, the extent to which the companies concerned cooperate with the Commission and the exercise of the rights of defence.

For more information on the Commission’s actions against cartels, including on how individuals or companies can report suspicious cartel behaviour, see the Commission’s dedicated cartels website. The website also provides statistics on cartel enforcement. A periodic compilation of antitrust and cartel news is available in the Competition Weekly News Summary.

More information on the investigation will be available on the Commission’s competition website, in the public case register under the case number AT.40795.

Margrethe Vestager, Executive Vice-President in charge of competition policy

 Online food delivery is a fast-growing sector, where we must protect competition. This is why we are investigating whether Delivery Hero and Glovo agreed to share markets and not to poach each other’s employees. If confirmed, such conduct may amount to a breach of EU competition rules, with potential negative effects on prices and choice for consumers and on opportunities for workers. 

Margrethe Vestager, Executive Vice-President in charge of competition policy
possible anticompetitive agreements in online food delivery

Today, the Consumer Protection Cooperation (CPC) Network sent a letter following concerns that Meta’s ‘pay or consent’ model might breach EU consumer law. The Commission coordinated this action which is led by the French Directorate General for Competition, Consumer Affairs and Fraud Prevention. The action started in 2023, immediately after Meta had requested consumers overnight to either subscribe to use Facebook and Instagram against a fee or to consent to Meta’s use of their personal data to be shown personalised ads, allowing Meta to make revenue out of it (‘pay or consent’).

Consumer protection authorities assessed several elements that could constitute misleading or aggressive practices, in particular whether Meta provided consumers upfront with true, clear and sufficient information. They analysed whether this information allowed consumers to understand the implications of their decision to pay or to accept the processing of their personal data for commercial purposes on their rights as consumers. In addition, CPC authorities are concerned that many consumers might have been exposed to undue pressure to choose rapidly between the two models, fearing that they would instantly lose access to their accounts and their network of contacts.

This coordinated action by the CPC network against Meta comes on top of other ongoing EU and national procedures related to the same model. Today’s action focuses specifically on the assessment of Meta’s practices under EU consumer law and is distinct from the ongoing investigations against the company by the Commission on its ‘pay or consent’ model potentially breaching the Digital Markets Act (DMA), the Commission’s formal request for information under the Digital Services Act (DSA), and the assessment by the Irish Data Protection Commission under the General Data Protection Regulation (GDPR).

Key elements of the action against Meta:

CPC authorities identified several practices in the context of Meta’s roll-out of its new business model that raise concern and could potentially be considered unfair and contrary to the Unfair Commercial Practices Directive (UCPD) and the Unfair Contract Terms Directive (UCTD):

  • Misleading consumers by using the word ‘free’ while, for users who do not want to subscribe against a fee, Meta requires them to accept that Meta can make revenue from using their personal data to show them personalised ads;
  • Confusing users by requiring them to navigate through different screens in the Facebook/Instagram app or web-version and to click on hyperlinks directing them to different parts of the Terms of Service or Privacy Policy to find out how their preferences, personal data, and user-generated data will be used by Meta to show them personalised ads;
  • Using imprecise terms and language, such as ‘your info’ to refer to consumers’ ‘personal data’ or suggesting that consumers who decide to pay will not see ads at all, while they might still see ads when engaging with content shared via Facebook or Instagram by other members of the platform;
  • Pressurising consumers who have always used Facebook/Instagram free of charge until the new business model was introduced, and for whom Facebook/Instagram often constitute a significant part of their social lives and interactions to make an immediate choice, without giving them a pre-warning, sufficient time, and a real opportunity to assess how that choice might affect their contractual relationship with Meta, by not letting them access their accounts before making their choice.

Next Steps

Meta has until 1 September 2024 to reply to the letter of the CPC network and the Commission and to propose solutions. If Meta does not take the necessary steps to solve the concerns raised, CPC authorities can decide to take enforcement measures, including sanctions.

Background

Cross-border enforcement cooperation under the CPC Regulation (EU) 2017/2394

The CPC Network is a network of authorities responsible for the enforcement of EU consumer protection laws. Under the Consumer Protection Cooperation Regulation, and with the coordination of the European Commission, it can take action to address cross-border issues at EU level. Moreover, within the same framework, consumer associations, such as the European Consumer Organisation (BEUC), can post alerts about emerging market threats and their information is then directly accessible by enforcement authorities.

On 30 November 2023, BEUC alerted the CPC network about potentially misleading and aggressive practices in Meta’s new subscription model. In addition, CPC authorities from different Member States received several complaints from national organisations in this regard.

Relevant substantive consumer law provisions

Articles 5-9 of the Directive concerning unfair business-to-consumer commercial practices in the internal market prohibits unfair commercial practices in the form of misleading or aggressive actions or misleading omissions. The European Commission’s Guidance Notice on the interpretation and application of the UCPD provides further specific information about claims that can be considered to be misleading under the UCPD.

Article 3 of the Directive on unfair terms in consumer contracts prohibits contract terms that, contrary to the requirement of good faith, cause a significant imbalance in the parties’ rights and obligations arising under the contract to the detriment of the consumer. The European Commission’s Guidance Notice on the interpretation and application of the UCTD provides specific information about contract terms to be considered unfair.

On 1 March 2024, the Commission formally sent Meta a request for information under the DSA to provide more information related to the Subscription for no Ads options for Facebook and Instagram that Meta introduced for users in the EU in November 2023.

On 25 March 2024, the Commission opened proceedings against Meta to investigate whether the ‘pay or consent’ model, introduced for users in the EU in November 2023, complies with Article 5(2) of the DMA which requires gatekeepers, such as Meta, to obtain consent from users when they intend to combine users’ personal data between designated core platform services and other services. On 1 July 2024, the Commission sent its preliminary findings to Meta, informing them that their ‘pay or consent’ advertising model fails to comply with DMA.  

For More Information

Social media and search engines – European Commission

More information on the consumer enforcement actions

Unfair commercial practices directive

Consumer Protection Cooperation Network

Věra Jourová, Vice-President for Values and Transparency

 We will not stand by and watch some sneaky practices that mislead consumers. We are proud of our strong consumer protection laws which empower Europeans to have the right to be accurately informed about changes such as the one proposed by Meta. In the EU, consumers are able to make truly informed choices and we now take action to safeguard this right. 

Věra Jourová, Vice-President for Values and Transparency
Didier Reynders, Commissioner for Justice

 Consumers must not be lured into believing that they would either pay and not be shown any ads anymore, or receive a service for free, when, instead, they would agree that the company used their personal data to make revenue with ads. EU consumer protection law is clear in this respect. Traders must inform consumers upfront and in a fully transparent manner on how they use their personal data. This is a fundamental right that we will protect. 

Didier Reynders, Commissioner for Justice
Commission and national authorities take action against Meta

The European Commission has approved, under the EU Merger Regulation, the proposed acquisition of joint control of ITA Airways (‘ITA’) by Deutsche Lufthansa AG (‘Lufthansa’) and the Italian Ministry of Economy and Finance (‘MEF’). The approval is conditional upon full compliance with the remedies offered by Lufthansa and the MEF.

Today’s decision follows an in-depth investigation of the proposed transaction, including the sending of a Statement of ObjectionsLufthansa and ITA operate an extensive network of routes from their respective hubs in Austria, Belgium, Germany, Switzerland and Italy. Their operations are to a significant extent complementary as they operate from different hubs in Central Europe and Italy respectively. Lufthansa has joint ventures with United Airlines and Air Canada for transatlantic routes as well as with All Nippon Airways for routes to Japan. Whilst ITA is performing well today, ITA’s long-term sustainability as a stand-alone carrier would have remained highly uncertain absent the transaction.

The Commission’s investigation

During its in-depth investigation, the Commission gathered extensive information and feedback from market participants and other stakeholders, including from rival airlines, airports, business customers, consumer and passenger associations, as well as from individual consumers who reached out to the Commission.

Following its market investigation, the Commission had concerns that the transaction, as initially notified, would have:  

  • Reduced competition on a certain number of short-haul routes connecting Italy with countries in Central Europe through non-stop and one-stop flights. On such routes: (i) Lufthansa and ITA compete head-to-head or would have likely competed head-to-head soon; and (ii) competition is limited and comes primarily from low-cost carriers, such as Ryanair, who in many cases operate from more remote airports.
  • Reduced competition on a limited number of long-haul routes between Italy and the US and Canada. Given that Lufthansa and its joint venture partners United Airlines and Air Canada coordinate on price, capacity, and scheduling, and share revenues, the Commission treats the activities of ITA, Lufthansa and its joint venture partners as those of a single entity when assessing this transaction. ITA and Lufthansa’s joint venture partners compete head-to-head with non-stop flights on these routes and competition from other airlines is limited.
  • Created or strengthened ITA’s dominant position at the Milan-Linate airport, which could have made it harder for rivals to provide passenger air transport services from and to Milan-Linate.

The proposed remedies

To address the Commission’s competition concerns, Lufthansa and the MEF submitted a remedy package consisting of:

  • Commitments for short-haul routes: Lufthansa and the MEF will make available to one or two rival airlines the necessary assets to enable them to start non-stop flights between Rome or Milan and certain airports in Central Europe. Remedy takers would need to operate on those routes for a certain minimum period. Lufthansa and the MEF will also ensure that one of those rival airlines will have access to ITA’s domestic network to offer indirect connections between certain airports in Central Europe and certain Italian cities other than Rome and Milan.
  • Commitments for long-haul routes: The merged company will enter into agreements with rivals to improve their competitiveness on the long-haul routes of concern, for instance through interlining agreements or slot swaps. This will lead to increased frequencies of non-stop flights and/or improved connections for one-stop flights on each of the routes. In its assessment, the Commission took into account the fact that the MEF will retain a controlling stake in ITA after the transaction and will continue to have incentives to have ITA compete against Lufthansa’s joint venture partners in North America, at least until ITA is integrated into the joint venture.
  • Commitments for Milan Linate airport: Lufthansa and MEF will transfer take-off and landing slots at Linate airport to the remedy takers for the short-haul routes. The number of slots to be divested exceeds what is necessary to operate the short-haul routes as well as the number of slots that the transaction would have added to ITA’s portfolio. This will allow the remedy taker to establish a sustainable base at Linate airport and to potentially offer its own one-stop connections between Italy and Central Europe.

Pursuant to the commitments, Lufthansa and the MEF can only implement the transaction following the Commission’s approval of suitable remedy takers for each of the short-haul, long-haul and Milan Linate commitments. The Commission will assess the suitability of remedy takers in the context of a separate buyer approval procedure.

These commitments fully address the competition concerns identified by the Commission.

Therefore, the Commission concluded that the transaction, as modified by the commitments, would no longer raise competition concerns. The decision is conditional upon full compliance with the commitments. Under supervision of the Commission, an independent trustee will monitor their implementation.

Companies and products

ITA, headquartered in Italy, is a full-service carrier with domestic and international operations in passenger and cargo air transport. ITA operates a hub-and-spoke network with its principal hubs in Rome and Milan. ITA was created by the Italian State in October 2020. ITA is a member of the SkyTeam alliance.

Lufthansa, headquartered in Germany, is a global full-service carrier with domestic and international operations in passenger and cargo air transport. Lufthansa also operates a hub-and-spoke network with its principal hubs in Frankfurt, Munich, Zurich, Vienna and Brussels. Its subsidiaries include Austrian Airlines, Brussels Airlines, Eurowings, Swiss International Airlines and Air Dolomiti. Lufthansa is a member of the Star Alliance, of a transatlantic joint venture with United Airlines and Air Canada and of a joint venture with All Nippon Airways for routes between the EEA and Japan.

MEF carries out the tasks and responsibilities of the Italian government in the fields of economic policy, financial policy, budgeting, and tax policies. MEF holds shareholdings in public and strategic companies in Italy, among others in the transport sector, and it is currently the sole shareholder in ITA. The companies in which MEF has shareholdings are active worldwide.

Merger control rules and procedure

The Commission has the duty to assess mergers and acquisitions involving companies with a turnover above certain thresholds (see Article 1 of the EU Merger Regulation) and to prevent concentrations that would significantly impede effective competition in the European Economic Area or any substantial part of it.

The vast majority of notified mergers do not pose competition problems and are cleared after a routine review. From the moment a transaction is notified, the Commission generally has 25 working days to decide whether to grant approval (Phase I) or to start an in-depth investigation (Phase II).

In addition to this proposed transaction, there is currently one ongoing Phase II merger investigation: the proposed acquisition of Air Europa by IAG.

For More Information

More information will be available on the Commission’s competition website, in the public case register under the case number M.11071.

Quote(s)

Margrethe Vestager, Executive Vice-President in charge of competition policy

 At a time when consumers are facing increasingly higher prices for air travel, it is very important to preserve competition in the sector. This is why we have assessed very carefully whether the acquisition of a controlling stake in the new Italian flag carrier ITA by Europe’s largest network carrier Lufthansa would raise competition concerns. We needed to prevent that passengers end up paying more or end up with fewer and lower quality air transport services on certain routes in and out of Italy. The package of remedies proposed by Lufthansa and the MEF on this cross-border deal fully addresses our competition concerns by ensuring that a sufficient level of competitive pressure remains on all relevant routes. 

Margrethe Vestager, Executive Vice-President in charge of competition policy

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Merger
 

Today, the Commission has published the second report on the State of the Digital Decade, providing a comprehensive overview of the progress made in the quest to achieve the digital objectives and targets set for 2030 by the Digital Decade Policy Programme (DDPP). This year, for the first time, the report is accompanied by an analysis of the national Digital Decade strategic roadmaps presented by Member States, detailing the planned national measures, actions and funding to contribute to the EU’s digital transformation.

The Commission’s analysis shows that, in the current scenario, the collective efforts of Member States will fall short of the EU’s level of ambition. The identified gaps include the need for additional investments, both at EU and national levels, in particular in the areas of digital skills, high-quality connectivity, uptake of Artificial Intelligence (AI) and data analytics by enterprises, semiconductor production and start-up ecosystems.

Both the EU and Member States have an important role to play in enforcing the new legal framework, take action to foster the dissemination of digital technologies and ensure its citizens are equipped with adequate digital skills to fully benefit from the digital transformation. That is why this year’s report is a call for strengthened action to Member States to be more ambitious, as achieving the Digital Decade goals in digital infrastructure, businesses, skills and public services is critical for the EU’s future economic prosperity and societal cohesion.

In this context, the Commission also updated country-specific and cross-cutting recommendations for every EU Member State to address the identified gaps.

A competitive, sovereign, and resilient EU: digital infrastructure and businesses

Adopting and developing innovative technologies is crucial for Europe’s competitiveness, particularly in the current geopolitical landscape and due to increasing cybersecurity threats, demanding enhanced resilience and robust security measures.

The report highlights that the EU is far from achieving the connectivity targets set by the DDPP: Fibre networks, critical for delivering gigabit connectivity and enabling the take-up of cutting-edge technologies such as AI, cloud, and the Internet of Things (IoT), only reach 64% of households. High-quality 5G networks today only reach 50% of the EU’s territory and their performance is still insufficient to deliver advanced 5G services. To address these challenges, Member States and the Commission should work together to foster a truly functional Digital Single Market.

In 2023, the uptake of AI, cloud and/or big data by European companies was also well below the Digital Decade target of 75%. Under current trends, only 64% of businesses will use cloud, 50% big data and only 17% AI by 2030. To achieve the digitalisation of the business sector, it is paramount to incentivise the take-up of innovative digital tools by SMEs, in particular cloud and AI, as well as mobilise further private investments in high-growth startups. This is crucial to maintain Europe’s competitiveness with regards to data-driven innovation, efficiency, and growth.

Another major challenge faced in the EU’s digital transformation remains the limited spread of digital technologies beyond large cities. To tackle this digital divide, it is fundamental to foster cooperation between European actors at cross-border and local level, for example through Multi-Country Projects, European Digital Innovation Hubs (EDIHs) and European Digital Infrastructure Consortia (EDICs). A series of successes have been achieved since last year in this regard, with three EDICs established by the end of May 2024.

A digital policy for people and society: digital skills and public services

Putting people at the centre of the digital transformation of our societies and economies is at the core of the Digital Decade and the first principle of the Declaration on Digital Rights and Principles.

At present, the digital skills targets set by the Digital Decade are still far from being achieved, with only 55.6% of the EU population having at least basic digital skills. According to the current trend, the number of ICT specialists in the EU will be around 12 million in 2030, with a persisting gender imbalance. To reach the targets, Member States should follow a multi-faceted approach to foster digital skills at all levels of education, and incentivise young people, particularly girls, to take interest in Science, Technology, Engineering, and Mathematic (STEM) disciplines.

Member States are progressing towards the target of making all key public services and electronic health records accessible to citizens and businesses online, as well as providing them with a secure electronic identification (eID). Despite uneven take-up across Member States, eID is currently available to 93% of the EU population and the  EU Digital Identity Wallet is expected to incentivise its use. However, in a business-as-usual scenario, achieving 100% of digital public services for citizens and business by 2030 remains challenging.

Next Steps

Member States will now have to review and adjust their national roadmaps to align with the ambition of the Digital Decade Policy Programme before 2 December 2024. As set out it the DDPP, the Commission will monitor and assess the implementation of these recommendations and report on the progress made in the next State of the Digital Decade report, in 2025.

Background

Proposed in September 2021, the Path to the Digital Decade sets a clear way forward to achieve the digital transformation in the European Union. In December 2022, the European Declaration on Digital Rights and Principles complemented it by establishing the principles and commitments the EU’s digital transformation should follow. The first State of the Digital Decade report was published in September 2023.

This year’s report is accompanied by a comprehensive package of staff working documents, reports, and studies, further presenting the progress in the different dimensions of the DDPP. The Commission’s Joint Research Centre (JRC) also contributed to this monitoring exercise, providing the methodology to aggregate national digital targets at EU level and mapping the amount of investment from EU funding instruments that goes to initiatives that have a digital component.

During the current mandate, the EU has taken significant action to advance on the targets and objectives of the Digital Decade. With the proposal and adoption of key legislations, it has actively promoted a safer online space for European citizens and fostered consumer protection, while safeguarding the innovation potential of European companies. Significant EU funding has also been made available to foster the digital transformation, in particular through the Recovery and Resilience Facility (EUR 150 billion), DIGITAL Europe (EUR 7.9 billion), and Connecting Europe Facility 2 Digital (EUR 1.7 billion).

For More Information

2024 State of the Digital Decade report

Factpage on the State of the Digital Decade

Factpages on the Digital Decade country reports

Eurobarometer on the State of the Digital Decade 2024

Europe’s Digital Decade

Declaration on Digital Rights and Principles

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age

 Today’s report clearly shows that we are not on track to reach our targets on the digital transformation in Europe. But it also indicates a clear way forward: we need additional investments in digital skills, high-quality connectivity, and uptake of Artificial Intelligence. We need to incentivise the use of digital tools. We need many more people to get digital skills – both basic and expert level – to leverage our strengths. And we need to foster cooperation and better integrate our single market to really enable the digital transformation across Europe. 

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age
Thierry Breton, Commissioner for Internal Market

 We are building a more competitive Europe, which leverages its competitive edge and asserts itself in the global technology race. Today’s State of the Digital Decade report clearly identifies the areas where our collective action has to accelerate to achieve this result and meet the Digital Decade targets by 2030. Investments, cross border cooperation, completing the Digital Single market, boosting take up of key technologies such as AI: this is the recipe of success that is at the essence of the recommendations that we issue today to Member States. 

Thierry Breton, Commissioner for Internal Market
Second report on the State of the Digital Decade

The European Commission has fined International Flavors & Fragrances Inc. and International Flavors & Fragrances IFF France SAS (together ‘IFF’) €15.9 million for obstructing a Commission inspection in 2023. The Commission found that during the inspection, a senior employee of IFF intentionally deleted WhatsApp messages exchanged with a competitor.  

The Commission’s investigation

In March 2023, the Commission carried out inspections at the premises of companies active in the consumer fragrance industry.

During its inspection, the Commission asked to review the mobile telephones of some of IFF’s employees. While reviewing, the Commission detected that a senior employee had deleted WhatsApp messages exchanged with a competitor containing business-related information. The deletion took place after the employee had been informed about the Commission’s inspection.

After the detection, IFF immediately acknowledged the facts and proactively cooperated with the Commission during and after the inspection. IFF cooperated by helping the Commission recover the deleted data.

In March 2024, the Commission opened proceedings against IFF for obstructing its investigation. IFF engaged in a cooperation procedure by acknowledging its liability and accepting the maximum amount of the fine.

The fine

According to the Regulation No 1/2003, the Commission can impose fines of up to 1% of the total turnover of companies, which intentionally or negligently obstruct an antitrust  investigation. In setting the amount of a fine, the Commission takes into account both the gravity and the duration of the infringement.

The Commission considers that the infringement committed by IFF is of a very serious nature, particularly given that the senior employee intentionally deleted the WhatsApp messages after having been informed about the Commission’s inspection. In addition, the Commission was not informed of the data deletion. Instead, Commission inspectors had to detect the deletion themselves after the mobile phone was submitted for review.

On this basis, the Commission has concluded that an overall fine amounting to 0.3% of IFF’s total turnover would be both proportionate and deterrent. At the same time, the Commission has decided to reward IFF for its proactive cooperation during and after the inspection. It has therefore decided to reduce such fine amount by 50% and to impose a fine of €15.9 million, which represents 0.15% of IFF’s total turnover.

This is the first Commission decision imposing a fine for the deletion of messages exchanged via social media apps (WhatsApp) on a mobile telephone.

The Commission’s investigation into the fragrance industry (AT.40826) is still ongoing and is unrelated to this decision.

Background

Regulation No 1/2003 empowers the Commission to conduct inspections at the premises of companies suspected of breaching EU competition rules. Companies are required to submit to inspections ordered by Commission decisions and shall act with particular diligence and take all appropriate measures in order to preserve the evidence available to them. Inspectors are empowered to examine and take copies of books and records related to the business, irrespective of the medium on which they are stored.

The Commission inspection team includes Forensic IT experts that use cutting-edge Forensic tools to detect any deletion or manipulation of electronic information during inspections. The Commission is continuously investing in its forensic capabilities, including up-to-date software and hardware, to detect the deletion or tampering of information during inspections.

The cooperation procedure is inspired by the well-established cartel settlements procedure and can be used in other situations where companies are willing to acknowledge their liability for an infringement of the EU competition rules (including the facts and legal qualification). The cooperation framework allows the Commission to apply a simpler and faster procedure and the cooperating companies to obtain a reduction in fines.

More information will be available on the competition website, in the Commission’s public case register under the case number AT.40882. For more information on this case and more generally on the Commission’s powers in the context of antitrust inspections please see our Q&A .

Margrethe Vestager, Executive Vice-President in charge of competition policy

 Compliance with antitrust investigations is of paramount importance. Companies that undergo an inspection must ensure that employees do not delete or manipulate business records. This includes communications on mobile phones. Today’s decision to fine IFF shows that we will not tolerate any action that could impact the effectiveness of our investigations and that we firmly pursue and sanction any such obstructions. 

Margrethe Vestager, Executive Vice-President in charge of competition policy
Antitrust inspection

Today, the European Commission decided to register two European Citizens’ Initiatives, entitled ‘Air-Quotas’ and ‘Stop Destroying Videogames’.

The ‘Air-Quotas’ initiative calls for the Commission to establish a citizens’ carbon quota mechanism in each country that will encourage businesses to decarbonise through consumer demand. The organisers consider that this new mechanism should cover all purchases of goods and services, starting with air transport.

The organisers of the ‘Stop Destroying Videogames’ initiative call for the Commission to introduce a requirement for publishers selling or licensing videogames in the EU to leave such games in a functional (playable) state, so to prevent publishers from remotely disabling videogames.

Both European Citizens’ Initiatives fulfil the formal conditions established in the relevant legislation. The Commission therefore considers that they are legally admissible. The Commission has not analysed the substance of the proposals at this stage.

The decision to register an initiative is based on a legal analysis of its admissibility under the European Citizens’ Initiative Regulation. It does not prejudge the legal and political conclusions of the Commission on these initiatives and the action it would take, if any, in case any of these initiatives obtains the necessary support of at least one million EU citizens.

The content of the initiative only expresses the views of the group of organisers, and can in no way be taken to reflect the views of the Commission.

Next Steps

Following today’s registration, the organisers have six months to open the signature collection. If a European Citizens’ Initiative receives one million statements of support within one year with minimum numbers reached in at least seven different Member States, the Commission will have to react. The Commission will have to decide whether or not it will take action in response to the request, and will be required to explain its reasoning.

Background

The European Citizens’ Initiative was introduced with the Lisbon Treaty as an agenda-setting tool in the hands of citizens. It was officially launched in April 2012. Once formally registered, a European Citizens’ Initiative allows one million citizens from at least seven EU Member States to invite the European Commission to propose legal acts in areas where it has the power to act. The conditions for admissibility are: (1) the proposed action does not manifestly fall outside the framework of the Commission’s powers to submit a proposal for a legal act, (2) it is not manifestly abusive, frivolous or vexatious and (3) it is not manifestly contrary to the values of the Union.

Since the beginning of the European Citizens’ Initiative, the Commission has registered 114 initiatives.

For More Information

‘Air-Quotas’

‘Stop Destroying Videogames’

ECI statistics

ECIs currently collecting signatures

European Citizens’ Initiative Forum

#EUTakeTheInitiative campaign

Commission registers two new European Citizens’ Initiatives
 

Following a dialogue with the European Commission and the national consumer authorities of Member States, Vinted, an online marketplace for the second-hand sale of goods, has improved its pricing information to bring their practices more in line with EU consumer law. The Commission and national consumer authorities had received multiple complaints about Vinted, including on the automatic addition of a fee to the purchase at check-out without informing consumers about it upfront. The platform has now modified its website and mobile app to better inform consumers about the total price of goods offered and about how to claim a refund when the purchase doesn’t arrive or is counterfeit.   

The Consumer Protection Cooperation (CPC) Network, coordinated by the Commission and led by the Lithuanian State Consumer Rights Protection Authority, started a dialogue with Vinted in December 2021. After multiple exchanges, Vinted implemented a series of changes to the versions of its website and app that are directed to EU/EEA consumers, for example:

  • Informing consumers upfront about the total price of goods offered for sale on Vinted, including the so-called buyer protection fee, which is added automatically to every purchase.
  • Removing misleading advertisements that create the impression that purchases on Vinted are free of charges.
  • Informing consumers more clearly on the process to claim a refund under Vintedbuyer protection policy if their purchase does not arrive at its destination.
  • More transparent and detailed information on Vintedcounterfeit review process, including the steps consumers must take to claim a refund in case their purchase turns out to be counterfeit.
  • More transparent and detailed information on the identity verification process that consumers must go through when they want to sell second-hand goods on Vinted, in particular, on the documents and information that they must submit.
  • Informing consumers more clearly about Vintedreview policy, including how average user ratings are calculated, the difference between automated reviews and user-generated reviews, as well as how users can report suspicious reviews.

However, Vinted did not agree with the CPC Network’s request on how to inform consumers about the fact that the displayed prices do not include delivery fees, or where available inform consumers about the minimum delivery fees that will be applied, at the beginning of the purchase procedure. The CPC Network urged Vinted to address this issue and may resort to enforcement actions as necessary.

Next Steps

The CPC Network will monitor Vinteds website and app to make sure the implemented modifications respect the commitments made by the company. If commitments are not implemented properly or if Vinted fails to address concerns raised by the CPC Network, national consumer authorities may decide to take measures to enforce compliance, including sanctions.

In some Member States, there are ongoing legal proceedings against Vinted. The closure of the dialogue between the CPC Network and Vinted does not affect those proceedings.

Background

This CPC dialogue is based on the requirements of EU consumer protection law as set out in the Unfair Commercial Practices Directive (UCPD), the Consumer Rights Directive (CRD), and the Unfair Contract Terms Directive (UCTD). Under the UCPD, businesses must provide transparent and truthful information to consumers and must refrain from misleading consumers to influence their choices. The CRD further specifies the information that businesses must provide to consumers when making online purchases. The UCTD prohibits businesses from applying standard terms & conditions that are significantly imbalanced to the detriment of the consumer.

The Consumer Protection Cooperation (CPC) Network is a network of national authorities of EU/EEA Member Sates responsible for the enforcement of EU consumer protection laws. To tackle cross-border issues, their actions are coordinated at EU level. The European Commission facilitates and, in some cases, coordinates such joint actions. CPC coordinated actions have a well-defined scope.

On 17 February 2024, the Digital Services Act (DSA) entered into application. The DSA harmonises the obligations for all online platforms in the EU to reinforce the safety and trustworthiness of the online space. Online platforms‘ obligations under the DSA are publicly enforced under the distinct and separate enforcement framework established under that regulation. The enforcement is shared between the European Commission, with jurisdiction over designated platforms with more that 45 million monthly active recipients in the EU, and national Digital Service Coordinators. Digital Service Coordinators have, among other, the power to request access to data, order inspections and impose fines on providers of intermediary services in their territory in the event of an infringement.

For More Information

Market places and digital services – European Commission (europa.eu)

Consumer Protection Cooperation Network

Unfair Commercial Practices Directive

Unfair Contract Terms Directive

Consumer Rights Directive

Digital Services Act

Věra Jourová, Vice-President for Values and Transparency

 The second-hand sale of goods between consumers becomes increasingly popular and both the seller and the buyer need to understand how online marketplaces work and what their rights are when things don’t go as expected. I welcome the successful coordinated efforts of national consumer authorities to bring Vinted’s website more in line with the requirements of EU consumer protection law. 

Věra Jourová, Vice-President for Values and Transparency
Vinted improves pricing information and transparency

As the first ball is kicked on June 16, countless football fans from across Europe will be making their way to Germany. It’s the perfect time to tackle the topic of mobility. ECC Malta offers essential information on Germany’s unique aspects, costs, and potential consequences when using public transport during the European Championship 2024.

Stadium Ticket Holders Travel for Free – But There’s a Catch

The greenest and most comfortable way to travel to and within Germany is by train. But which ticket should you choose? One standout option is the “Fan Pass,” a free 36-hour ticket linked to your match ticket, accessible via the UEFA EURO 2024 App. This pass allows you to use the public transport network in the host city from 06.00 on match day until 18.00 the following day.

The validity area corresponds to the local transport association’s sector. However, Germany has more than 60 transport associations (“Verkehrsverbünde”), each with varying operational areas – ranging from a few cities to an entire state. Therefore, travellers should check the coverage in advance, as the ticket might not be valid in a neighbouring network. Using public transportation in an invalid network is considered fare evasion and typically results in a fine of 60 euros. The relevant public transport areas can be found on the official UEFA homepage (under “Travel areas”).

Special Fares Within Germany

For those travelling around Germany, the “DB Ticket Euro 2024” offers access to regional and high-speed trains between tournament venues. The first-class costs 39.90 euros, and the second-class is 29.90 euros. Travellers arriving by train from their home countries can also enjoy a discount: the “Interrail Pass Euro 2024” provides a 25 per cent discount for travel from 33 European countries. These offers can be booked via the Deutsche Bahn website and the DB Navigator app.

For those aiming to travel as cheaply as possible, the “Deutschland-Ticket” by Deutsche Bahn is a great option. Unlike the special EURO 2024 offers, this ticket is available to everyone. It allows unlimited travel across Germany for just 49 euros a month – but only on regional and local trains, buses, trams, and underground trains. This means a ticket bought in Freiburg can also be used on the Berlin underground, Hamburg ferries, or a regional train in Munich.

However, this ticket is not valid for long-distance trains such as the ICE (Intercity Express), IC (Intercity), and EC (Eurocity) trains. Connections operated by other companies, like Flixtrain, are also excluded.

What to consider when purchasing a Deutschland-Ticket?

The Deutschland-Ticket is only available on a subscription basis for entire calendar months. If the contract is not cancelled by the tenth of the month, it automatically extends for another month. The European Consumer Centre Germany (ECC) recommends subscribing before the 10th and cancelling the contract immediately after signing up. This prevents any unexpected surprises. There are two ways to cancel the subscription: via the customer area or this online form.

If something goes wrong on your train journey, you can use the ECC’s Malta online article to quickly find out your rights, including the compensation you may be entitled to https://eccnetmalta.gov.mt/rail-passenger-rights/ .

“Check against delivery”

Today, the Commission has fined Mondelēz 337.5 million euros. We have done so because they have ben restricting the cross-border trade of chocolate, biscuits and coffee products in the European Union.  

We find that Mondelēz illegally restricted retailers from sourcing these products from Member States where prices are lower. This allowed Mondelēz to maintain higher prices. This harmed consumers, who ended up paying more for chocolate, biscuits and coffee.

Mondelēz is one of the world’s largest producers of very well-known brands that many of us would buy on a daily basis. Just to name a few, Milka, Toblerone, Côte d’Or, Cadbury, Tuc, Lu, Ritz and Oreo are all Mondelēz brands.

So this case is about the price of groceries. It is a key concern to European citizens, even more obvious in times of high inflation where many are living in cost-living crisis. It is also about the heart of the European project: the free movement of goods in the Single Market.

In the Single Market, traders can buy products in Member States where prices are lower and they sell them in Member States where prices are higher. By doing that, putting a pressure for prices to come down. This is called ‘parallel trade’. It increases competition, lowers prices and increases consumer choice.

EU citizens should benefit in this respect from the Single Market. They should be able to buy cheaper products when they can be sourced at a cheaper price from another Member State. They should be free to do so in supermarkets, when retailers import the cheaper product. And any company that hinders this freedom engages in illegal behavior and should be sanctioned accordingly.

We started looking at this case back in 2019. We carried out inspections at the premises of Mondelēz.

Our investigation showed that Mondelēz engaged in two different types of infringements.

First, Mondelēz entered into anticompetitive agreements to restrict the cross-border trade of its products. This is a breach of Article 101 of the Treaty.

Second, Mondelēz abused its dominance for chocolate tablets in certain national markets also to restrict imports. This is a breach of Article 102 of the Treaty.

Looking at the first infringement type. We find no less than 22 separate breaches of Article 101. These agreements pursued two main goals:

First Mondelēz entered into agreements with certain traders to determine the territories where they could sell Mondelēz’ products.  

Why would it do that? Because, by restricting parallel trade, Mondelēz isolated national markets within the European Union from outside competition.

In this specific case, Mondelēz was selling a range of products at different prices in different Member States.  It wanted to control where and to whom its products were resold by the traders.

In Member States where it charged higher prices, Mondelez ensured that prices remained high. To achieve this, Mondelēz agreed with traders on the territories where they would sell or not sell. There were eleven separate agreements concerning seven traders.

Second, Mondelēz blocked some exclusive distributors in certain Member States from selling Mondelēz’ products to customers located in other Member States. These distributors enjoyed an exclusivity to sell certain products in a given territory. But traders or retailers from other Member States are normally free to buy products from them. But Mondelēz prevented distributors from making such sales. Either by imposing contractual restrictions or by asking them to request permission on a case-by-case basis. Mondelez restricted eleven distributors in this way.

These are very serious restrictions of competition. They fragment the Single Market. They isolate national markets within it. And they prevent the free movement of goods across the European Union. This conduct harms consumers and deprives them from the benefits of the Single Market.

Moving now to the second infringement type: the abuse of dominance, which is a breach of Article 102 of the Treaty. We find two such abuses.

In one instance, Mondelēz took Côte d’Or tablets off the market in the Netherlands. It did so to prevent retailers from reselling them in Belgium, where Mondelēz sold many more Côte d’Or tablets at higher prices.

In another case, Mondelēz prevented a wholesaler from buying its chocolates in Germany, where they were cheaper, and resell them elsewhere in the European Union. Mondelēz refused to supply this wholesaler for four years. By doing so, Mondelēz prevented this wholesaler from putting pressure to lower its prices in several Member States.

Such abuses artificially partitioned the Single Market, and that has a negative impact on price and consumer choice in the EU.

Now, I also want to recognize Mondelēz’ cooperation in the investigation. We have a cooperation procedure in our toolbox, which requires companies to acknowledge the infringement and to cooperate. In exchange, companies obtain a reduction of the fine that they are to pay.

This procedure leads to considerable advantages in terms of speed and efficient resolution of cases.

So the Commission has decided to reduce Mondelēz’ fine by 15% in light of its cooperation.

This brings me to the level of the fine.

The infringements covered a large part of the European Union. They lasted between 2006 and 2020, except for coffee products which Mondelēz divested back in 2015.

We set the fine in view of the factors that we usually use. We considered the value of Mondelēz’ sales of the products concerned, the gravity of the infringement, the duration of the infringement and Mondelēz’ cooperation.

Finally, we also took account of the fact that this type of behaviour has already been sanctioned in the past. This is really not a novel case. We have a clear case practice. We have a track-record of fighting territorial restrictions. The fact that they are illegal and violate competition rules is well established and companies need to bedeterred from engaging in this type of illegal conduct.

Based on these elements, we decided to impose a fine of 337.5 million euros.

Today’s decision is another example of our efforts to deter companies from engaging in illegal behaviour that fragments the Single Market. We have taken decisions against the beer brewer AB InBev in 2019 and against Valve and video games makers in 2021.

We are determined to uphold the fundamental freedoms in the EU and to ensure that EU citizens have access to the biggest variety at the lowest prices that the market can offer.

The cost and quality of food is a core priority for European citizens. This case is also part of a broader effort to enforce competition rules in the food retail industry. This is a sector in which we have several ongoing investigations, such as the ones in food delivery services and  in energy drinks.

Our sustained enforcement of competition rules in this sector is an important part of the effort to ensure that consumers have access to lower prices, especially in times of high inflation.

Thank you very much.

Related topics

Following a dialogue with the European Commission and the national consumer authorities of Member States, Viagogo, online marketplace for the second-hand sale of event tickets, has committed to better inform consumers on the conditions under which tickets are resold and to stop pressuring consumers with excessive countdown messages in its role as trader. The Commission and national consumer authorities had received multiple complaints concerning Viagogo’s website, such as the lack of clear information on taxes and fees that must be paid by consumers, which Viagogo now committed to address.    

The Consumer Protection Cooperation (CPC) Network, coordinated by the Commission, started a dialogue with Viagogo in April 2021. After multiple exchanges, Viagogo now agreed to implement a series of changes to the versions of its website that are directed to EU/EEA consumers by the end of August 2024 in its capacity as trader, including:

  • Further clarifying how Viagogo ranks tickets in search results.
  • Substantially reducing the number of countdown messages that appear on its website.
  • Informing consumers, already on the ticket selection page, whether the seller of the ticket is a trader or another consumer. This information is crucial as consumers cannot invoke EU consumer protection rules vis-à-vis sellers that are not traders.  
  • Where available, allowing consumers to choose an exact seat number rather than only  selecting in which section of the venue they want to sit.
  • Including the delivery fees in the displayed prices where there is only one delivery option available for a ticket. Where there are multiple delivery options available for a ticket, Viagogo will inform consumers more clearly that delivery fees are not included in the displayed prices.

Moreover, Viagogo has agreed to implement by the end of August a number of changes and clarifications to several clauses in its terms & conditions, which will ensure that, among others:

  • consumers can bring legal actions against Viagogo in their own Member State of residence and that they will enjoy the protection of their national consumer law.
  • consumers have more time to apply for a refund under the Viagogo ‘guarantee’ scheme in case they experience problems with their tickets.
  • Viagogo cannot unilaterally change its terms & conditions without informing consumers in advance and giving them a reasonable notice to cancel their account free of charge.
  • when consumers are offered a substituted seat location under the Viagogo ‘guarantee’ scheme, the new seat location will be in the same or a better approximate location as the one in the substituted ticket.

However, Viagogo refused to commit to the following changes the CPC Network had requested:

  • Informing consumers about the amount of possible delivery fees at the beginning of the purchase procedure where there are multiple delivery options available for a ticket.
  • Making clearer to consumers that, besides the remedies offered by Viagogo as an intermediary, they may have (additional) rights vis-à-vis the actual ticket seller and/or the event organizer when their event is cancelled or postponed.

The CPC Network urged Viagogo to address these issues as well and may resort to enforcement actions as necessary.

Next steps

The CPC Network will now actively monitor how Viagogo implements its commitments. If Viagogo does not implement the commitments properly within the agreed timeframe or if it fails to address the remaining concerns raised by the CPC Network, national consumer authorities may decide to take measures to enforce compliance, including sanctions.

In some Member States, there are ongoing legal proceedings against Viagogo based on EU consumer law and/or national laws regulating the (re)sale of event tickets. The closure of the dialogue between the CPC Network and Viagogo does not affect those proceedings.

Since February 2024, Viagogo has to comply with the due diligence obligations of the DSA in its role as intermediary service, including those specific for online market places when it act as such. The Digital Service Coordinator of the Member State of establishment of Viagogo is responsible for supervising and enforcing compliance with the DSA by Viagogo in line with the DSA enforcement framework.

Background

The requirements of EU consumer protection law addressed in this CPC dialogue can be found in the Unfair Commercial Practices Directive (UCPD), the Consumer Rights Directive (CRD) and the Unfair Contract Terms Directive (UCTD). Under the UCPD, businesses must provide transparent and truthful information to consumers and must refrain from misleading consumers to influence their choices. The CRD further specifies the information that businesses must provide to consumers when making online purchases. The UCTD prohibits businesses from applying standard terms & conditions that are significantly imbalanced to the detriment of the consumer.

The Consumer Protection Cooperation (CPC) Network is a network of national authorities of EU/EEA Member Sates responsible for the enforcement of EU consumer protection laws. To tackle cross-border issues, their actions are coordinated at EU level. The European Commission facilitates and, in some cases coordinates such joint actions. CPC coordinated actions have a well-defined scope.

On 17 February 2024, the Digital Services Act (DSA) entered into application. The DSA harmonises the obligations for all online platforms in the EU to reinforce the safety and trustworthiness of the online space. Online platforms’ obligations under the DSA are publicly enforced under the distinct and separate enforcement framework established under that regulation. The enforcement is shared between the European Commission, with jurisdiction over designated platforms with more that 45 million monthly active recipient in the EU, and national Digital Service Coordinators. Digital Service Coordinators have, among other, the power to request access to data, order inspections and impose fines on providers of intermediary services in their territory in the event of an infringement.

For More Information

Complete overview of commitments – Factsheet

More information on consumer enforcement actions

Consumer Protection Cooperation Network

Unfair Commercial Practices Directive

Unfair Contract Terms Directive

Consumer Rights Directive

Digital Services Act

 

Quote(s)

Consumers buying second hand tickets must understand exactly what they buy, the potential risks they face when tickets do not come from authorised retailers and that scarcity claims may only be a trick to make them purchase at a higher price. I hope the commitments made by Viagogo will bring the company’s website and terms and conditions more in line with the requirements of EU consumer protection law. I call on this market leader now to ensure a swift and accurate implementation of its commitments across the Union.

Věra Jourová, Vice-President for Values and Transparency

Related topics

Following an alert from the European Consumer Organisation (BEUC), the European Commission and EU consumer authorities (Network of Consumer Protection Cooperation – CPC – Authorities) sent letters to 20 airlines identifying several types of potentially misleading green claims and inviting them to bring their practices in line with EU consumer law within 30 days.

The CPC network, led by the Belgian Directorate General for Economic Inspection, the Netherlands Authority for Consumers and Markets, the Norwegian Consumer Authority and the Spanish Directorate General of Consumer Affairs, focused on claims made by airlines that the CO2 emissions caused by a flight could be offset by climate projects or through the use of sustainable fuels, to which the consumers could contribute by paying additional fees. The authorities are concerned that the identified practices can be considered as misleading actions/omissions, prohibited under Articles 5, 6 and 7 of the Unfair Commercial Practices Directive. On their part, the airlines are yet to clarify whether such claims can be substantiated based on sound scientific evidence.

Key elements of the action:

The European Commission and the CPC network, have identified several types of potentially misleading practices by 20 airlines, such as:

  • creating the incorrect impression that paying an additional fee to finance climate projects with less environmental impact or to support the use of alternative aviation fuels can reduce or fully counterbalance the CO2 emissions;
  • using the term “sustainable aviation fuels” (SAF) without clearly justifying the environmental impact of such fuels;
  • using the terms “green”, “sustainable” or “responsible” in an absolute way or use other implicit green claims;
  • claiming that the airline is moving towards net-zero greenhouse gas emissions (GHG) or any future environmental performance, without clear and verifiable commitments, targets and an independent monitoring system;
  • presenting consumers with a “calculator” for the CO2 emissions of a specific flight, without providing sufficient scientific proof on whether such calculation is reliable and without the information on the elements used for such calculation;
  • presenting consumers with a comparison of flights regarding their CO2 emissions, without providing sufficient and accurate information on the elements the comparison is based on.

Next steps

The European Commission and CPC authorities invited the companies to provide a response within 30 days, outlining their proposed measures to address the concerns arising from their environmental marketing claims under EU consumer law. After receiving replies from the companies, the European Commission will organise meetings with the CPC network and the airlines, to discuss the solutions proposed by the companies. Furthermore, the Commission will monitor the implementation of the agreed-upon changes. If the airlines involved do not take the necessary steps to solve concerns raised in the letter, CPC authorities can decide to take further enforcement actions, including sanctions.

This action aims to ensure alignment of the commercial practices across the air travel sector with EU consumer legislation, by establishing the necessary substantiation and of communication of voluntary environmental claims.

Background

The Consumer Protection Cooperation (CPC) is a network of authorities responsible for the enforcement of EU consumer protection laws. Under the Consumer Protection Cooperation Regulation, and with the coordination of the European Commission, they can take action to address cross-border issues at EU level. Moreover, within the same framework, consumer associations such as BEUC can post alerts about emerging market threats and their information is then directly accessible by enforcement authorities. The investigation was triggered by an alert of BEUC.

With the European Green Deal, the European Commission published in 2019 its strategic action plan to boost the use of more sustainable resources, by moving to a circular economy, to restore biodiversity and reduce pollution. Furthermore, with the New Consumer Agenda, the green transition has been set as a priority, together with the need to better equip consumers with clear and reliable information on the environmental impact of a product or a service. It also requires to better protect consumers against misleading climate-related claims, a practice often referred to as “greenwashing”.

Articles 5, 6 and 7 of the Directive concerning unfair business-to-consumer commercial practices in the internal market prohibit unfair commercial practices in the form of misleading actions and omissions. The European Commission’s Guidance Notice on the interpretation and application of the UCPD provides specific information about the environmental claims to be considered misleading.

A concrete step to enhance consumer protection against misleading green claims can also be found in the Directive on empowering consumers for the green transitionwhich explicitly bans claims, based on the offsetting of greenhouse gas emissions, that a product has a neutral, reduced or positive impact on the environment in terms of greenhouse gas emissions and it also defines the requirements to be respected by a trader while using claims on future environmental performance of a product.

Furthermore, the European Commission’s Proposal for a Directive on substantiation and communication of explicit environmental claims (Green Claims Directive), proposed by the Commission in March 2023, provides that Member States shall ensure that traders carry out an assessment to substantiate explicit environmental claims. As regards offsetting claims in particular, traders should be transparent about what part of that claim concerns their own operations, and what part relies on buying offsets.

For More Information

More information on the consumer enforcement actions

Unfair commercial practices directive

Consumer Protection Cooperation Network

More information on sustainable consumption actions

Quote(s)

If we want responsible consumers, we need to provide them with accurate information. More and more travelers  care about their environmental footprint and choose products and services with better environmental performance. They deserve accurate and scientific answers, not vague or falseclaims. The Commission is fully committed to empowering consumers in the green transition and fighting greenwashing. We expect airlines, as well as any other industry operator, to make a responsible use of environmental claims.

Věra Jourová, Vice-President for Values and Transparency

Related topics

Today, the European Commission has opened formal proceedings to assess whether Meta, the provider of Facebook and Instagram, may have breached the Digital Services Act (DSA).

Commission President Ursula von der Leyen said: “This Commission has created means to protect European citizens from targeted disinformation and manipulation by third countries. If we suspect a violation of the rules, we act. This is true at all times, but especially in times of democratic elections. Big digital platforms must live up to their obligations to put enough resources into this and today’s decision shows that we are serious about compliance. Protecting our democracies is a common fight with our Member States. Today in Prague I want to thank Prime Minister Fiala for his active role in raising the issue at European level, along with the triggering by Belgium of the emergency mechanism for exchange of information between Member States.”

The suspected infringements cover Meta’s policies and practices relating to deceptive advertising and political content on its services. They also concern the non-availability of an effective third-party real-time civic discourse and election-monitoring tool ahead of the elections to the European Parliament, against the background of Meta’s deprecation of its real-time public insights tool CrowdTangle without an adequate replacement.

Further, the Commission suspects that the mechanism for flagging illegal content on the services (“Notice-and-Action”) as well as the user redress and internal complaint-mechanisms are not compliant with the requirements of the Digital Services Act and that there are shortcomings in Meta’s provision of access to publicly available data to researchers. The opening of proceedings is based on a preliminary analysis of the risk assessment report sent by Meta in September 2023, Meta’s replies to the Commission’s formal Requests for Information (on illegal content and disinformation, data accesssubscription for no-ads policy and generative AI), publicly available reports and the Commission’s own analysis.

The current proceedings will focus on the following areas:

  • Deceptive advertisements and disinformation. The Commission suspects that Meta does not comply with DSA obligations related to addressing the dissemination of deceptive advertisements, disinformation campaigns and coordinated inauthentic behaviour in the EU. The proliferation of such content may present a risk to civic discourse, electoral processes and fundamental rights, as well as consumer protection.
  • Visibility of political content. The Commission suspects that Meta’s policy linked to the ‘political content approach’, that demotes political content in the recommender systems of Instagram and Facebook, including their feeds, is not compliant with DSA obligations. The investigation will focus on the compatibility of this policy with the transparency and user redress obligations, as well as the requirements to assess and mitigate risks to civic discourse and electoral processes.
  • The non-availability of an effective third-party real-time civic discourse and election-monitoring tool ahead of the upcoming elections to the European Parliament and other elections in various Member States. Meta is in the process of deprecating “CrowdTangle”, a public insights tool that enables real-time election-monitoring by researchers, journalists and civil society, including through live visual dashboards, without an adequate replacement. However, as reflected in the Commission’s recent Guidelines for providers of Very Large Online Platforms on systemic risks for electoral processes, in times of elections, access to such tools should instead be expanded. The Commission therefore suspects that, taking into account Meta’s deprecation and planned discontinuation of CrowdTangle, Meta has failed to diligently assess and adequately mitigate risks related to Facebook’s and Instagram’s effects on civic discourse and electoral processes and other systemic risks. Given the reach of Meta’s platforms in the EU (accounting for over 250 million monthly active users), and in the wake of the European elections that will take place on 6-9 June 2024 and a series of other elections to take place in various Member States, such deprecation could result in damage to civic discourse and electoral processes in relation to the mis- and disinformation tracking capabilities, identification of voter interference and suppression, and the overall real-time transparency provided to fact-checkers, journalists and other relevant electoral stakeholders. The Commission reserves its assessment of the nature and imminence of the damage and expects that Meta will cooperate with the Commission by submitting without delay the necessary information to perform such an assessment. The Commission also expects that Meta will take swiftly all the necessary action to ensure effective real-time public scrutiny of its service by providing adequate access to researchers, journalists and election officials to real-time monitoring tools of content hosted on its services. Meta is also asked by request for information to communicate within 5 working days which remedial actions have been taken to this effect. The Commission has reserved the right to take measures in case those actions are deemed insufficient. 
  • The mechanism to flag illegal content. The Commission suspects that Meta’s notice and action mechanism, that allows users to notify the presence of illegal content on its services, is not compliant with DSA obligations. This includes the suspicion that the requirements, by which this mechanism must be easy to access and user-friendly, are not met. At the same time, the Commission suspects that Meta has not put in place an effective internal complaint-handling system to lodge complaints against content moderation decisions taken.

If proven, these failures would constitute infringements of Articles 14(1), 16(1), 16(5), 16(6), 17(1), 20(1), 20(3), 24(5), 25(1), 34(1), 34(2), 35(1) and 40(12) of the DSA. The Commission will now carry out an in-depth investigation as a matter of priority. The opening of formal proceedings does not prejudge its outcome.

The current opening of proceedings is without prejudice to any other proceeding that the Commission may decide to initiate on any other conduct that may constitute an infringement under the DSA.

Next Steps

After the formal opening of proceedings, the Commission will continue to gather evidence, for example by sending additional requests for information, conducting interviews or inspections.

The opening of formal proceedings empowers the Commission to take further enforcement steps, such as interim measures, and non-compliance decisions. The Commission is also empowered to accept commitments made by Meta to remedy the issues raised in the proceedings. The DSA does not set any legal deadline for bringing formal proceedings to an end. The duration of an in-depth investigation depends on several factors, including the complexity of the case, the extent to which the company concerned cooperates with the Commission and the exercise of the rights of defence.

The opening of formal proceedings relieves Digital Services Coordinators, or any other competent authority of EU Member States, of their powers to supervise and enforce the DSA in relation to the suspected infringements of Articles 14(1), 16(1), 16(5), 16(6), 17(1), 20(1), 20(3), 24(5), 25(1) and 40 (12).

Background

Facebook and Instagram were designated as Very Large Online Platforms (VLOPs) on 25 April 2023 under the EU’s Digital Services Act, as they both have more than 45 million monthly active users in the EU. As VLOPs, four months from their designation, i.e. at the end of August 2023, Facebook and Instagram had to start complying with a series of obligations set out in the DSA.

Since 17 February, the Digital Services Act applies to all online intermediaries in the EU.

For More Information

EU Official Journal text on the DSA 

Very large online platforms and search engines under the DSA 

DSA general entry into application

The enforcement framework under the Digital Services Act

Digital Services Act – Questions and Answers

Quote(s)

This Commission has created means to protect European citizens from targeted disinformation and manipulation by third countries. If we suspect a violation of the rules, we act. This is true at all times, but especially in times of democratic elections. Big digital platforms must live up to their obligations to put enough resources into this and today’s decision shows that we are serious about compliance. Protecting our democracies is a common fight with our Member States. Today in Prague I want to thank Prime Minister Fiala for his active role in raising the issue at European level, along with the triggering by Belgium of the emergency mechanism for exchange of information between Member States.

Ursula von der Leyen, President of the European Commission

If we cannot be sure that we can trust content that we see online there’s a risk that we end up not believing anything at all. Deceptive advertising is a risk to our online debate and ultimately to our rights as both consumers and citizens. We suspect that Meta’s moderation is insufficient, that it lacks transparency of advertisements and content moderation procedures. So today, we have opened proceedings against Meta to assess their compliance with the Digital Services Act.

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age

The fast and wide-spread dissemination of opinions and information on social media like Instagram and Facebook provides great opportunities. But online platforms are also vulnerable to the spread of disinformation and foreign interference, in particular in the run-up to elections. We are launching formal infringement proceedings against Meta because we suspect them to be in breach of DSA obligations regarding deceptive advertising and political content, and to fail to provide researchers, journalists and election stakeholders with real-time monitoring tools and effective mechanisms to flag illegal content.

Thierry Breton, Commissioner for Internal Market

Related topics

Today, the Commission has formally designated Shein as a Very Large Online Platform (VLOP) under the Digital Services Act (DSA).

Shein is a fashion online retailer with an average of more than 45 million monthly users in the European Union. This user number, which Shein has communicated to the Commission, is above the DSA threshold for designation as a VLOP.

Following today’s designation as a VLOP, Shein will have to comply with the most stringent rules under the DSA within four months of its notification (i.e. by the end of August 2024), such as the obligation to adopt specific measures to empower and protect users online, including minors, and duly assess and mitigate any systemic risks stemming from their services.

More specifically, these additional obligations include:

More diligent surveillance of illegal products:

  • Shein needs to diligently analyse the specific systemic risks with regard to the dissemination of illegal content and products and from the design or functioning of its service and its related systems. Risk assessment reports will have to be provided to the Commission 4 months after the notification of the formal designation and thereafter one a year.
  • Shein must put in place mitigation measures to address risks, such as the listing and sale of counterfeit goods, unsafe products, and items that infringe on intellectual property rights. These measures can include adapting the terms of service, enhancing user interface design for better reporting and detection of suspicious listings, improving moderation processes to swiftly remove illegal items, and refining its algorithms to prevent the promotion and sale of prohibited goods.
  • Shein must reinforce its internal processes, resources, testing, documentation, and supervision of any of the activities linked to the detection of systemic risks.

Enhanced Consumer Protection Measures:

  • The yearly risk assessment reports by Shein must specifically evaluate any potential adverse effects on consumer health and safety, with an emphasis on the physical and mental well-being of underage users.
  • Shein is required to structure its platform, including user interfaces, recommendation algorithms, and terms of service, to mitigate and prevent risks to consumer safety and well-being. Measures must be implemented to protect consumers from purchasing unsafe or illegal goods, with particular focus on preventing the sale and distribution of products that could be harmful to minors. This includes incorporating robust age assurance systems to restrict the purchase of age-restricted items.

More transparency and accountability:

  • Shein needs to ensure that its risk assessments and compliance with all the DSA obligations are externally and independently audited every year.
  • Shein needs to publish repositories of all the ads served on its interface.
  • Shein will have to give access to publicly available data to researchers, including to vetted researchers designated by Digital Services Coordinators.
  • Shein needs to comply with transparency requirements, including the publication of transparency reports on content moderation decisions and risk management every six months, in addition to reports on the systemic risks and audit results once a year.
  • Shein has to appoint a compliance function and be subject to an external independent audit every year.

General DSA applicability to online platforms and marketplaces

Since 17 February 2024, all online platform, including the online marketplace service of Shein, already have to comply with the general obligations under the DSA. These general provisions include the obligations for online marketplaces to:

  • Ensure the traceability of traders on their platforms;
  • Design their interface in a manner which facilitates traders’ compliance with their legal obligations under EU law;
  • Inform consumers of their purchase of an illegal product, the moment they become aware of the product’s illegality.

Since 17 February 2024, the DSA also requires all online platforms, including marketplaces, to:

  • Provide user-friendly mechanisms to allow users or entities to notify illegal content;
  • Prioritise the treatment of notices submitted by so-called “trusted flaggers”;
  • Provide statements of reasons to users when their content is restricted or removed;
  • Provide an internal complaint-handling system for users to appeal content moderation decisions;
  • Redesign their systems to ensure a high level of privacy, security, and safety of minors;
  • Ensure that their interfaces are not designed in a way that deceives or manipulates the users;
  • Clearly label advertisement on their interfaces;
  • Stop presenting targeted advertisement based on profiling of sensitive data (such as ethnic origin, political opinions or sexual orientation), or targeted at minors;
  • Have clear terms and conditions and act in a diligent, objective and proportionate manner when applying them;
  • Publish once a year transparency reports on their content moderation processes.

Next Steps 

Following its designation as a VLOP, the Commission will be competent to supervise Shein’s compliance with the DSA in cooperation with the Irish Digital Services Coordinator.

The Commission services will carefully monitor the application of the DSA rules and obligations by the platform, especially concerning measures to guarantee consumer protection and address the dissemination of illegal products. The Commission services are ready to engage closely with Shein to ensure these are properly addressed.  

Background 

This designation comes a year after the Commission adopted the first designation decisions, and illustrates how the Commission continues to closely monitor the market developments. The Commission has now designated 23 VLOPs and search engines (VLOSEs) under the DSA.

On 25 April 2023, the Commission designated the first 19 Very Large Operating Platforms (VLOPs) and Very Large Online Search Engines (VLOSEs). Starting from the end of August, these VLOPs and VLOSEs had to comply with the additional obligations under Section 5 of the DSA. On 20 December 2023, three additional VLOPs were designated. For them, the additional obligations will become binding at the end of April.  By 17 February 2024, all online intermediaries and platforms, with exceptions for small and microenterprises, had to comply with the general obligations introduced by the DSA. 

The supervision and enforcement of the DSA is shared between the Commission and Digital Services Coordinators, which had to be designated by Member States by 17 February 2024. 

For More Information

EU Official Journal text on the DSA 

Q&A on the Digital Services Act 

Guidance on the counting of user numbers 

Very large online platforms and search engines under the DSA 

Related topics

The European Union plays a pivotal role in safeguarding consumer rights, accounting for three-quarters of consumer protection regulations. Since the last European elections in 2019, these rights have seen continuous improvements, providing tangible benefits to consumers across the EU. Tomorrow, the World Consumer Rights Day will be celebrated across Europe. This date marks a very important day for all consumers, and considering the upcoming European elections on June 9, the European Consumer Centre Network will celebrate this day by highlighting significant achievements in consumer protection brought forward by the European Union.

Extending the legal warranty and making it easier to repair a faulty product

EU consumers have benefited from a two-year legal warranty on all purchases for over two decades. Since 2022, this warranty has been expanded to include connected devices, digital content, and services, ensuring that items like video games or subscription applications are guaranteed for at least two years. Moreover, efforts to promote sustainability and reduce electronic waste have driven the European Union (EU) to implement eco-design principles, mandating durable product manufacturing and prioritizing repairability. This initiative aims to cultivate a culture of repair among consumers, particularly after the two-year legal guarantee has elapsed.

By extending the product’s lifespans and reducing disposal rates, the EU is fostering a more sustainable and circular economy. The new law supports independent repair and enhances consumers’ access to affordable repair options by introducing rules for reasonable prices when purchasing parts. Additionally, it bans software practices that hinder independent repair and restricts the use of compatible and reused spare parts for certain categories of devices such as washing machines, vacuum cleaners, and smartphones. Each EU country will establish a free online platform where consumers can easily locate an authorized or independent repairer.

Enhancing consumer protection against large IT companies, also known as Tech Giants

The European Union is committed in battling unlawful online activities and ensuring consumer safety. With the implementation of the Digital Services Act and the Digital Markets Act, online platforms are now required to verify the identity and contact details of sellers, thereby enhancing transparency in online transactions. This measure ensures that consumers know the identities of the parties they are dealing with when making online purchases through an intermediary.

Furthermore, as of March 6, major digital corporations (often referred to as the six gatekeepers – Alphabet, Amazon, Apple, ByteDance, Meta, and Microsoft) are compelled to offer users greater freedom. This includes enabling easy uninstallation of pre-installed applications with just one click, thus promoting consumer choice and autonomy. Additionally, they are prohibited from automatically installing their software on new devices purchased by users.

Universal Charger Compatibility

Starting from December 2024, all mobile phones and tablets sold within the EU will be equipped with the standard USB Type-C port. This will enable consumers to recharge their electronic devices using a single charger, regardless of the brand, thus eliminating the need to carry multiple chargers. This change not only makes travel more hassle-free but also enhances convenience in daily life. Moreover, this standardization initiative contributes significantly to reducing electronic waste, as consumers will no longer need to discard chargers when upgrading their devices. Instead, these chargers will remain compatible with a variety of devices, thereby promoting sustainability and environmental conservation.

Money Transfers within the Eurozone

Currently, when transferring money within the Eurozone, it typically takes one business day for the transaction to be completed. However, the European Union (EU) has announced plans to dramatically reduce this processing time to just 10 seconds, with implementation scheduled to begin in autumn 2025. This initiative represents a substantial advancement in financial technology and infrastructure, enabling near-instantaneous transactions between senders and recipients.

The reduction in transfer time not only enhances convenience but also streamlines the financial process, allowing for smoother and more efficient transactions. Moreover, by minimizing the time it takes for funds to reach their destination, this development contributes to greater financial fluidity and responsiveness within the Eurozone. With this improvement, individuals and businesses will experience enhanced convenience without incurring additional fees typically.

EU Regulations Enhancing Consumer Rights in Credit Agreements

EU rules on consumer credit are designed to strengthen consumer rights and help them make informed choices when signing up for a credit agreement. To mitigate the risks of over-indebtedness and safeguard consumer interests, the EU has chosen to expand the range of credits subject to more stringent regulations. This includes credits below €200 and those falling under the “Buy now, pay later” category. These measures are set to take effect as of November 2026 and will safeguard consumer interests while promoting responsible spending practices.

For further information on how the EU has helped EU consumers over the years, watch the video “Europe Protects You” prepared by our colleagues from ECC France. These initiatives underscore the EU’s commitment to promoting consumer welfare and fostering a more secure and convenient marketplace for all.

Today, the European Commission published its annual report on Safety Gate, the European Rapid Alert System for dangerous non-foods products. The report covers alerts notified in 2023, as well as the corresponding follow-up actions taken by national authorities of the EU Member States, Norway, Iceland, and Liechtenstein.

In 2023, cosmetics was the most frequent type of product notified as posing a health risk. Last year marked the highest amount of alerts recorded since the launch of the system in 2003, which speaks to its increasing effectiveness and the crucial role it plays.

Main findings of the report

In 2023, authorities from the 30 participating countries of the Safety Gate network notified 3,412 alerts and 4,287 follow-up actions. In every Member State, market surveillance authorities followed up on the alerts regularly and exchanged additional information. For example, the Lithuanian authorities identified a body cream which contained prohibited chemicals and subsequently notified the hazard on Safety Gate. Thanks to this notification, Polish authorities could then withdraw the product from their market, and Slovenia was able to recall it from end users. 

In 2023, risks related to chemicals, injuries, choking, and risks to the environment were the most notified. Cosmetics topped the most common categories of product notified, followed by toys, motor vehicles, electrical appliances, and clothes. This can be explained by an increased level of monitoring of cosmetics from market surveillance authorities to check for the presence of banned dangerous chemical ingredients.

Most of the cosmetics notified were reported to contain BMHCA, a banned synthetic fragrance, which can harm fertility and cause skin irritation. Substances that cause a risk to both human health and the environment were also found in electrical appliances, such as lead in solders. E-cigarettes with excessive nicotine content and toys containing phthalates also made up for a significant share of alerts.

Next steps

In December 2024, the General Product Safety Regulation will enter into application and replace the General Product Safety Directive. From this point on, a modernised future-proof framework will apply to ensure the safety of products on the EU market, regardless of the origin of the products and whether they are sold in shops or online.

It will significantly improve the enforcement of product safety rules, steamline market surveillance and the recalling of dangerous non-food products.

Background

Since 2003, the Safety Gate has enabled a quick exchange of information among EU/EEA Member States and the European Commission about dangerous non-food products posing a risk to the health and safety of consumers. Appropriate follow-up has to be taken by the national authorities so that the notified dangerous products are removed from the market.

To facilitate the transmission of information to the public, the Commission also manages the Safety Gate public website. The alerts are translated into all EU languages, in addition to Icelandic, Norwegian, Arabic, and Ukrainian. Businesses also have at their disposal the Business Safety Gateway to inform national authorities quickly and efficiently about safety concerns regarding a product that they have put on the market. This tool will become compulsory under the General Product Safety Regulation.

During the 2023 Consumer Summit, 11 online marketplaces signed the Product Safety Pledge+, a revised version of the original Product Safety Pledge, which sets out 20 areas where the signatories have committed to going beyond legal requirements to ensure the safety of the products they sell online. These online marketplaces are bol.com, eMAG, Wish.com, AliExpress, Amazon, eBay, Rakuten France, Allegro, Cdiscount, Etsy and Joom. The latest progress report of the original Product Safety Pledge is available online.

In 2022, the Commission also launched the e-surveillance tool “web crawler”. The tool provides support to national market surveillance enforcement authorities by detecting online offers of dangerous products signalled in Safety Gate. It identifies and automatically lists any of these offers, allowing enforcement authorities to track down the provider and order the effective withdrawal of these offers, helping to harmonise actions and address the challenges of monitoring the online sales of dangerous products. In the past 6 months, the tool has helped process 3,882 alerts, which resulted in almost 789,003 websites analysed and 41,367 suspicious web shops identified.

For More Information

2023 Annual Safety Gate report and factsheet

GPSR – General Product Safety Regulation

Safety Gate – https://ec.europa.eu/safety-gate

Business Safety Gateway – https://webgate.ec.europa.eu/gpsd/screen/public/home

Product Safety Pledge+ – Product Safety Pledge+

Quote(s)

Product safety is the backbone of consumer protection. Today, even the most ordinary objects surrounding us are the result of complex processes that could potentially be harmful. Throughout the years, we have developed a comprehensive and modern instrument to tackle the presence of dangerous products on our market and ensure the safety of the goods on our shelves. The record number of alerts on Safety Gate prove the efficiency of our cooperation and tools, which is only set to increase with the upcoming application of the General Product Safety Regulation.

Didier Reynders, Commissioner for Justice

Related topics

Following a dialogue with the European Commission and national consumer authorities, Tinder has committed to inform consumers that discounts they propose for premium services are personalised by automated means. Tinder uses automated means to, for exemple, identify consumers who showed little or no interest in their premium services at a standard price to subsequently offer them personalised discounts. Personalising discounts without explicitly informing consumers is unfair as it hinders them from making an informed choice.

The network of national consumer authorities found that Tinder applied such personalised prices without informing consumers, which is in violation of EU consumer law. In addition, until April 2022, Tinder used to offer lower prices for their premium services based on age without informing the users. Tinder stopped this practice before the investigation started.  

The Consumer Protection Cooperation Network (CPC), coordinated by the European Commission and led by the Swedish Consumer Agency and the Netherlands Authority for Consumers and Markets started the dialogue with Tinder in July 2022. After the dialogue, Tinder committed to the following by mid-April 2024:

  • not applying personalised pricing based on age without informing consumers clearly and upfront about it;
  • informing consumers clearly that discounts on prices for premium services are personalised using automated means and;
  • informing consumers why they are offered personalised discounts, for example because they were not willing to purchase Tinder’s premium services at a standard rate.

Next steps

The Consumer Protection Cooperation Network (CPC) will actively monitor how Tinder implements the commitments on the app, and where necessary, enforce compliance, for example by imposing fines.

Background

In 2022, a study from the Swedish consumer association demonstrated that Tinder charged different prices from one person to the other but that no clear pattern emerged as to which variables determined the price.

Under EU rules, businesses must provide truthful information to consumers and refrain from misleading consumers to influence their choices. The Unfair commercial practices directive  foresees that traders have to provide material information about prices in a clear and intelligible manner.  The Consumer Rights Directive obliges businesses to inform consumers about personalised pricing based on automated means.

The Consumer Protection Cooperation (CPC) is a network of authorities responsible for the enforcement of EU consumer protection laws. To tackle cross-border issues, their actions are coordinated at EU level.

National authorities are responsible for the enforcement of EU consumer protection laws. Thanks to the Consumer Protection Cooperation Regulation, they have a common toolbox of strong powers to detect irregularities and take speedy and coordinated action against non-compliant traders. Moreover, the new Directive on the better enforcement and modernisation of Union consumer protection rules amended existing instruments by further enhancing transparency for consumers.

Cooperation applies to consumer rules covering various areas such as unfair commercial practices, e-commerce, geo-blocking, package holidays, online selling, and passenger rights.

For More Information

The Unfair commercial practices directive

The Consumer Rights Directive

Consumer Protection Cooperation Network

More information on consumer enforcement actions

Quote(s)

It is a timeless and universal fact that the price is the most important deciding factor for consumers. However, personalisation techniques nullify the possibility to compare prices, effectively disempowering consumers in their purchasing decisions. This is why EU consumer law now requires that traders disclose whether their price is personalised through automated means. I am pleased that Tinder will now ensure that the rights of its users are fully respected.

Didier Reynders, Commissioner for Justice

Related topics

The European Commission has fined Apple over €1.8 billion for abusing its dominant position on the market for the distribution of music streaming apps to iPhone and iPad users (‘iOS users’) through its App Store. In particular, the Commission found that Apple applied restrictions on app developers preventing them from informing iOS users about alternative and cheaper music subscription services available outside of the app (‘anti-steering provisions’). This is illegal under EU antitrust rules.

The infringement

Apple is currently the sole provider of an App Store where developers can distribute their apps to iOS users throughout the European Economic Area (‘EEA’). Apple controls every aspect of the iOS user experience and sets the terms and conditions that developers need to abide by to be present on the App Store and be able to reach iOS users in the EEA.

The Commission’s investigation found that Apple bans music streaming app developers from fully informing iOS users about alternative and cheaper music subscription services available outside of the app and from providing any instructions about how to subscribe to such offers. In particular, the anti-steering provisions ban app developers from:

  • Informing iOS users within their apps about the prices of subscription offers available on the internet outside of the app.
  • Informing iOS users within their apps about the price differences between in-app subscriptions sold through Apple’s in-app purchase mechanism and those available elsewhere.
  • Including links in their apps leading iOS users to the app developer’s website on which alternative subscriptions can be bought. App developers were also prevented from contacting their own newly acquired users, for instance by email, to inform them about alternative pricing options after they set up an account.

Today’s decision concludes that Apple’s anti-steering provisions amount to unfair trading conditions, in breach of Article 102(a) of the Treaty on the Functioning of the European Union (‘TFEU’). These anti-steering provisions are neither necessary nor proportionate for the protection of Apple’s commercial interests in relation to the App Store on Apple’s smart mobile devices and negatively affect the interests of iOS users, who cannot make informed and effective decisions on where and how to purchase music streaming subscriptions for use on their device.

Apple’s conduct, which lasted for almost ten years, may have led many iOS users to pay significantly higher prices for music streaming subscriptions because of the high commission fee imposed by Apple on developers and passed on to consumers in the form of higher subscription prices for the same service on the Apple App Store. Moreover, Apple’s anti-steering provisions led to non-monetary harm in the form of a degraded user experience: iOS users either had to engage in a cumbersome search before they found their way to relevant offers outside the app, or they never subscribed to any service because they did not find the right one on their own.

infographic

Fine

The fine was set on the basis of the Commission’s 2006 Guidelines on fines (see press release and MEMO).

In setting the level of the fine, the Commission took into account the duration and gravity of the infringement as well as Apple’s total turnover and market capitalization. It also factored in that Apple submitted incorrect information in the framework of the administrative procedure.

In addition, the Commission decided to add to the basic amount of the fine an additional lump sum of €1.8 billion to ensure that the overall fine imposed on Apple is sufficiently deterrent. Such lump sum fine was necessary in this case because a significant part of the harm caused by the infringement consists of non-monetary harm, which cannot be properly accounted for under the revenue-based methodology as set out in the Commission’s 2006 Guidelines on Fines. In addition, the fine must be sufficient to deter Apple from repeating the present or a similar infringement; and to deter other companies of a similar size and with similar resources from committing the same or a similar infringement.

The Commission has concluded that the total amount of the fine of over €1.8 billion is proportionate to Apple’s global revenues and is necessary to achieve deterrence.

The Commission has also ordered Apple to remove the anti-steering provisions and to refrain from repeating the infringement or from adopting practices with an equivalent object or effect in the future.

Background to the investigation

In June 2020, the Commission opened formal proceedings into Apple’s rules for app developers on the distribution of apps via the App Store. In April 2021, the Commission sent Apple a Statement of Objections, to which Apple responded in September 2021.

In February 2023 the Commission replaced the 2021 Statement of Objections by another Statement of Objections clarifying the Commission’s objections, to which Apple responded in May 2023.

Procedural background

Article 102 of the TFEU and Article 54 of the European Economic Area Agreement prohibit the abuse of a dominant position.

Market dominance is, as such, not illegal under EU antitrust rules. However, dominant companies have a special responsibility not to abuse their powerful market position by restricting competition, either in the market where they are dominant or in separate markets.

Fines imposed on companies found in breach of EU antitrust rules are paid into the general EU budget. These proceeds are not earmarked for particular expenses, but Member States’ contributions to the EU budget for the following year are reduced accordingly. The fines therefore help to finance the EU and reduce the burden for taxpayers.

In accordance with the EU-UK Withdrawal Agreement, the EU continues to be competent for this case, which was initiated before the end of the transition period (“continued competence case”) for the UK. The EU will reimburse the UK for its share of the amount of the fine collected by the EU once the fine has become definitive.

More information on this case will be available under the case number AT.40437 in the public case register on the Commission’s competition website, once confidentiality issues have been dealt with.

Action for damages

Any person or company affected by anti-competitive behaviour as described in this case may bring the matter before the courts of the Member States and seek damages. The case law of the Court of Justice of the European Union and Regulation 1/2003 both confirm that in cases before national courts, a Commission decision constitutes binding proof that the behaviour took place and was illegal. Even though the Commission has fined the company concerned, damages may be awarded by national courts without being reduced on account of the Commission fine.

The Antitrust Damages Directive makes it easier for victims of anti-competitive practices to obtain damages. More information on antitrust damages actions, including a practical guide on how to quantify antitrust harm, is available here.

Quote(s)

For a decade, Apple abused its dominant position in the market for the distribution of music streaming apps through the App Store. They did so by restricting developers from informing consumers about alternative, cheaper music services available outside of the Apple ecosystem. This is illegal under EU antitrust rules, so today we have fined Apple over €1.8 billion.

Margrethe Vestager, Executive Vice-President in charge of competition policy

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Following a dialogue with the Commission and national consumer authorities, Zalando has committed to removing misleading sustainability flags and icons displayed next to products offered on its platform. Such claims can mislead consumers about the environmental characteristics of the products. As from 15 April 2024, the icons will not appear anymore. Instead, clear information about products’ environmental benefits, such as the percentage of recycled materials used, will be provided by Zalando.

More specifically, Zalando committed to:

  • removing the initially used sustainability flag from all webpages.
  • removing all misleading environmental icons that were displayed next to products (such as a leaf or a tree).
  • no longer using the term “sustainability”, or other unjustified terms indicating an environmental and/or ethical benefit. Zalando will provide clear information about the specific product, for example, a percentage figure of how much recycled material is used.
  • removing the icons and the term ‘sustainability’ also from the filter and allowing consumers to filter and select products based on specific product qualities.
  • providing clear and specific information on the product’s environmental and/or ethical benefit at the product detail page.
  • revising the “Sustainability Page” by introducing two new webpages: one with more information on the product standards and one with information about Zalando’s sustainability-related approaches and strategies.
  • ensuring that Zalando’s environmental claims are based on aspects which are significant for the environment.

Next Steps

Zalando will submit a report on the implementation of the commitments. Based on this report, the Consumer Protection Cooperation Network (CPC) will assess how Zalando implemented the commitments , and where necessary, enforce compliance, for example, by imposing fines or removing content.

Background

Under EU rules, businesses must provide truthful information to consumers and have to refrain from misleading consumers to influence their choices. EU rules on unfair commercial practices enable national enforcers to curb a broad range of unfair business practices.

The Consumer Protection Cooperation (CPC) is a network of authorities responsible for the enforcement of EU consumer protection laws. To tackle cross-border issues, their actions are coordinated at EU level. The Consumer Protection Cooperation Network (CPC), coordinated by the European Commission and led by four authorities from GermanyDenmarkNorway, and Sweden, started a coordinated action with Zalando in April 2022.

National authorities are responsible for the enforcement of EU consumer protection laws. Thanks to the Consumer Protection Cooperation Regulation, they have a common toolbox of strong powers to detect irregularities and take speedy and coordinated action against non-compliant traders. Moreover, the new Directive on better enforcement and modernisation of Union consumer protection rules amended existing EU consumer law instruments by further enhancing transparency for consumers when they buy in online marketplaces.

The European Union is also in the process of toughening its legal framework on misleading environmental claims. Specifically, the Commission has made two proposals: Firstly, the Directive on empowering consumers in the green transition which was adopted by the European Parliament in January and the Council in February. The new rules amend the Unfair Commercial Practices Directive and the Consumer Rights Directive to ensure that consumers receive adequate information on the durability and reparability of a product before purchasing it. Secondly, the Commission proposed a Directive on the substantiation of green claims, which will make it easier for consumers to make sustainable purchasing choices and stop companies from making misleading claims about environmental merits of their products and services.

The proposed revisions in EU consumer law were announced in the New Consumer Agenda and the Circular Economy Action Plan. The revisions aim to support the changes needed in consumer behaviour to achieve climate and environmental objectives under the European Green Deal by ensuring that consumers are protected from commercial practices that prevent them from shopping more sustainably.

For More Information

Unfair commercial practices directive

Consumer Protection Cooperation Network

More information on consumer enforcement actions

More information on sustainable consumption actions

Quote(s)

Many consumers want to make their consumption greener. It is important for them to have reliable information so they can act upon it and make truly sustainable consumption choices. We must also prevent traders who could try to benefit from consumers’ good intentions. I am glad that a market leader such as Zalando has now abandoned these practices and decided to provide clear and specific information to consumers.

Didier Reynders, Commissioner for Justice

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On the basis of the preliminary investigation conducted so far, including on the basis of an analysis of the risk assessment report sent by TikTok in September 2023, as well as TikTok’s replies to the Commission’s formal Requests for Information (on illegal contentprotection of minors, and data access), the Commission has decided to open formal proceedings against TikTok under the Digital Services Act.

The proceedings will focus on the following areas:

  • The compliance with the DSA obligations related to the assessment and mitigation of systemic risks, in terms of actual or foreseeable negative effects stemming from the design of TikTok’s system, including algorithmic systems, that may stimulate behavioural addictions and/ or create so-called ‘rabbit hole effects’. Such assessment is required to counter potential risks for the exercise of the fundamental right to the person’s physical and mental well-being, the respect of the rights of the child as well as its impact on radicalisation processes. Furthermore, the mitigation measures in place in this respect, notably age verification tools used by TikTok to prevent access by minors to inappropriate content, may not be reasonable, proportionate and effective;
  • The compliance with DSA obligations to put in place appropriate and proportionate measures to ensure a high level of privacy, safety and security for minors, particularly with regard to default privacy settings for minors as part of the design and functioning of their recommender systems;
  • The compliance with DSA obligations to provide a searchable and reliable repository for advertisements presented on TikTok;  
  • The measures taken by TikTok to increase the transparency of its platform. The investigation concerns suspected shortcomings in giving researchers access to TikTok’s publicly accessible data as mandated by Article 40 of the DSA.

If proven, these failures would constitute infringements of Articles 34(1), 34(2), 35(1) 28(1), 39(1), and 40(12) of the DSA. The Commission will now carry out an in-depth investigation as a matter of priority. The opening of formal proceedings does not prejudge its outcome.

The current opening of proceedings is without prejudice to any other proceeding that the Commission may decide to initiate on any other conduct that may constitute an infringement under the DSA, for example in relation to a provider’s obligations concerning the dissemination of illegal content, such as terrorist content or child sexual abuse online, or the notification of suspicions of criminal offences.

It is also without prejudice to enforcement actions undertaken by other authorities under other regulatory frameworks, for example, by the Consumer Protection Cooperation Network.

Next Steps

After the formal opening of proceedings, the Commission will continue to gather evidence, for example by sending additional requests for information, conducting interviews or inspections.

The opening of formal proceedings empowers the Commission to take further enforcement steps, such as interim measures, and non-compliance decisions. The Commission is also empowered to accept any commitment made by TikTok to remedy on the matters subject to the proceeding.

The DSA does not set any legal deadline for bringing formal proceedings to an end. The duration of an in-depth investigation depends on several factors, including the complexity of the case, the extent to which the company concerned cooperates with the Commission and the exercise of the rights of defence.

The opening of formal proceedings relieves Digital Services Coordinators, or any other competent authority of EU Member States, of their powers to supervise and enforce the DSA in relation to the suspected infringements of Article 28(1).

Background

TikTok was designated as a Very Large Online Platform (VLOP) on 25 April 2023 under the EU’s Digital Services Act, following its declaration of having 135.9 million monthly active users in the EU. As a VLOP, four months from its designation, TikTok had to start complying with a series of obligations set out in the DSA.

Since 17 February, the Digital Services Act applies to all online intermediaries in the EU.

For More Information

EU Official Journal text on the DSA 

Very large online platforms and search engines under the DSA 

DSA general entry into application

The enforcement framework under the Digital Services Act

Digital Services Act – Questions and Answers

Quote(s)

The safety and well-being of online users in Europe is crucial. TikTok needs to take a close look at the services they offer and carefully consider the risks that they pose to their users – young as well as old. The Commission will now carry out an in-depth investigation without prejudice to the outcome.

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age

The protection of minors is a top enforcement priority for the DSA. As a platform that reaches millions of children and teenagers, TikTok must fully comply with the DSA and has a particular role to play in the protection of minors online. We are launching this formal infringement proceeding today to ensure that proportionate action is taken to protect the physical and emotional well-being of young Europeans. We must spare no effort to protect our children.

Thierry Breton, Commissioner for Internal Market

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On 17 February, the Digital Services Act (DSA), the EU’s landmark rulebook that aims to make the online environment safer, fairer and more transparent, starts applying to all online intermediaries in the EU.

Under the DSA, EU users are better protected against illegal goods and content and have their rights upheld on online platforms where they connect with other users, share information, or buy products.

New responsibilities for platforms and empowered users

All online platforms with users in the EU, with the exception of small and micro enterprises employing fewer than 50 persons and with an annual turnover below €10 million, must implement measures to:

  • Counter illegal content, goods, and services: online platforms must provide users with means to flag illegal content, including goods and services. More so, online platforms will have to cooperate with ‘trusted flaggers’, specialised entities whose notices will have to be given priority by platforms.
  • Protect minors: including a complete ban of targeting minors with ads based on profiling or on their personal data.
  • Empower users with information about advertisements they see, such as why the ads are being shown to them and on who paid for the advertisement.
  • Ban advertisements that target users based on sensitive data, such as political or religious beliefs, sexual preferences, etc.
  • Provide statements of reasons to a user affected by any content moderation decision, e.g., content removal, account suspension, etc. and upload the statement of reasons to the DSA Transparency database.
  • Provide users with access to a complaint mechanism to challenge content moderation decisions.
  • Publish a report of their content moderation procedures at least once per year.
  • Provide the user with clear terms and conditions, and include the main parameters based on which their content recommender systems work.
  • Designate a point of contact for authorities, as well as users.

In addition to online platforms, the Digital Services Act also applies to hosting services (e.g. cloud services or domain name systems, background services which connect users to requested website addresses), as well as to online intermediaries (e.g. internet service providers, or domain). Hosting services and online intermediaries are subject to a subset of obligations under the DSA.

Since end of August 2023, the DSA has already applied to the 19 Very Large Online Platforms (VLOPs) and Search Engines (VLOSEs) designated in April 2023 (with more than 45 million monthly users on average). Three other platforms designated as VLOPs in December 2023 have until end of April to comply with the most stringent obligations under the DSA. However, they will have to comply with the general DSA obligations from tomorrow.

Digital Services Coordinators in Member States

Platforms not designated as VLOPs or VLOSEs will be supervised at Member State level by an independent regulator acting as the national Digital Services Coordinator (DSC). It will be the responsibility of the DSCs to ensure that these platforms play by the rules. DSCs will supervise and enforce the DSA for the platforms established on their territory.

In practice, the Digital Services Coordinators will:

  • Be the first port of call for complaints by users on infringements against the DSA by any platform, including VLOPs and VLOSEs. The Digital Services Co-ordinator will, when appropriate, transmit the complaint to the Digital Services Co-ordinator of the platform’s Member State of establishment, where appropriate, accompanied by an opinion.
  • Certify existing out-of-court appeal mechanisms for users to address complaints and challenge content moderation decisions.
  • Assess and award the status of trusted flaggers to suitable applicants, or independent entities that have demonstrated expertise in detecting, identifying, and notifying illegal content online.
  • Process researchers’ requests for access to VLOPs and VLOSEs data for specific research. The DSCs will vet the researchers and request access to data on their behalf.
  • Be equipped with strong investigation and enforcement powers, to ensure compliance with the DSA by the providers established in their territory. They will be able to order inspections following a suspected infringement of the DSA, impose fines on online platforms failing to comply with the DSA, and impose interim measures in case of serious harm to the public sphere.

The European Board for Digital Services

The Digital Services Coordinators and the Commission will form an independent advisory group, the European Board for Digital Services, to ensure that the DSA is applied consistently, and that users across the EU enjoy the same rights, regardless of where the online platforms are established.

The Board will be consulted on the enforcement of the DSA and advise on arising issues related to the DSA and can contribute to guidelines and analysis. It will also assist in the supervision of Very Large Online Platforms and Very Large Online Search Engines and will issue yearly reports on the prominent systemic risks and best practices in mitigating them.

The Board will meet for the first time on 19 February 2024.

Next Steps

In March 2024, the Commission intends to adopt Guidelines on risk mitigation measures for electoral processes. A public consultation on the data access delegated act is expected in April with adoption by July and entry into force in October 2024. In May, the Commission plans to adopt an Implementing Act on transparency report templates. More details on the tentative calendar are included in the annex.

For More Information

Digital Services Act – policy page

Digital Services Act – Q&A Memo

Digital Services Act – fact page

Quote(s)

From tomorrow, the Digital Services Act rules apply to all online platforms accessed by users in the EU. Users, Member States and platforms can now use the tools under the DSA to shape a safer and more transparent online world. This is a big milestone that reflects our fundamental EU values and principles.

Margrethe Vestager, Executive Vice-President for a Europe Fit for the Digital Age

As of 17 February, the DSA starts applying to all online platforms in the EU. We are fully mobilised to ensure full implementation of the DSA and we encourage all Member States to make the most out of our new rulebook. Effective enforcement is key to protect our citizens from illegal content and to uphold their rights.

Thierry Breton, Commissioner for Internal Market

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Today, the European Commission and national consumer protection authorities of 22 Member States, Norway and Iceland released the results of a screening (“sweep”) of social media posts from influencers. The sweep found that nearly all (97%) of these influencers posted commercial content but only one in five systematically indicated that their content was advertising. The objective of the sweep was to verify whether influencers disclose their advertising activities as required under EU consumer law. Posts of 576 influencers published on major social media platforms were checked.

Findings of the sweep

  • 97% published posts with commercial content, but only 20% systematically disclosed this as advertising;
  • 78% of the verified influencers were exercising a commercial activity; however only 36% were registered as traders at national level;
  • 30% did not provide any company details on their posts, such as e-mail address, company name, postal address or registration number;
  • 38% of them did not use the platform labels that serve to disclose commercial content, such as the “paid partnership” toggle on Instagram, on the contrary, these influencers opted for different wording, such as “collaboration” (16%), “partnership” (15%) or generic thanks to the partner brand (11%,);
  • 40% of the checked influencers made the disclosure visible during the entire commercial communication. 34% of influencers’ profiles made the disclosure immediately visible without needing additional steps, such as by clicking on “read more” or by scrolling down;
  • 40% of influencers endorsed their own products, services, or brands. 60% of those did not consistently, or at all, disclose advertising;
  • 44% influencers had their own websites, from which a majority was able to sell directly.

Next steps

As a result of the sweep, 358 influencers were earmarked for further investigation. National authorities will now contact them to request that they follow the rules in place. Further enforcement action may be taken if necessary, in accordance with national procedures.

The Commission will analyse the results of the sweep also in light of the legal obligations of the platforms under the DSA and will take the necessary enforcement action as appropriate.

Problematic marketing practices illustrate the importance of having modern robust legislation that is adequate to ensure digital fairness for consumers online. This is why the results of the sweep will also feed into the Digital fairness fitness check on EU consumer law, launched in Spring 2022 by the European Commission. The purpose of this fitness check is to assess the problems that consumers face in the digital markets and to determine whether applicable EU law is sufficient to ensure a high level of consumer protection, or whether it would need targeted changes to better address these issues. 

The Fitness Check evaluates the Unfair Commercial Practices Directive, the Consumer Rights Directive and the Unfair Contract Terms Directive. It examines the adequacy of these Directives in dealing with consumer protection issues such as dark patterns, personalisation practices, influencer marketing, contract cancellations, marketing of virtual items, or the addictive use of digital products, amongst others.

Background

The following EU Member States participated in the sweep: Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden as well as Iceland and Norway. The Belgian Directorate General for Economic Inspection, having solid expertise in the field of influence marketing, took a very active role in the preparation of this sweep. 82 influencers had over 1 million followers, 301 over 100,000 and 73 between 5,000 and 100,000.

Several influencers were active on different social media platforms: 572 had posts on Instagram, 334 on TikTok, 224 on YouTube, 202 on Facebook, 82 on X (formerly Twitter), 52 on Snapchat, and 28 on Twitch.

The main sectors of activity concerned are, in decreasing order, fashion, lifestyle, beauty, food, travel and fitness/sport. 119 influencers were considered to be promoting unhealthy or hazardous activities, such as junk food, alcoholic beverages, medical or aesthetic treatments, gambling, or financial services such as crypto trading.

The Consumer Protection Cooperation (CPC) is a network of national authorities responsible for the enforcement of EU consumer protection laws. Authorities cooperate with each other to tackle infringements of consumer law impacting the Single Market. “Sweeps” are coordinated by the European Commission and carried out simultaneously by national enforcement authorities.

In 2023, the European Commission launched the Influencer Legal Hub, where influencers can find practical information on compliance with EU law.  

EU consumer law provides that commercial communications need to be transparent. In their posts, influencers should not mislead consumers with false or untruthful information on the promoted products or services that fall under the Unfair Commercial Practices Directive. Any promotion of the products or services of a brand in a post that earns its influencer revenues or other types of benefits must be disclosed as an advertising activity.

In addition, influencers who sell products or services for their own account have the same legal obligations as online shops, such as providing consumers with legal guarantees or withdrawal rights as required by the Consumer Rights Directive.

On 17 February 2024, the Digital Services Act will enter into application in the whole EU for all online platforms. The DSA harmonises obligations for all online platforms in the EU to reinforce the safety and trustworthiness of the online space. As a result, influencers uploading content need to declare whether such content contains commercial communications. Furthermore, influencers that qualify as traders need to provide information to ensure their traceability before they use an online platform to promote or offer their products or services. These obligations already apply as regards the first designated very large online platforms (such as the above mentioned Instagram, TikTok, Youtube, Facebook, X and Snapchat). Smaller platforms will have to respect these rules also as from the 17 February.

Finally, under the Audiovisual and Media Services Directive, influencers offering audiovisual content and meeting the criteria to be considered audiovisual media service providers need to comply with specific rules on audiovisual commercial communications, incitement to violence and hatred and harmful content for minors. For example, audiovisual commercial communications of influencers need to be readily recognizable and must not be prejudicial to health or safety; influencers’ content must not exploit minors’ inexperience or credulity, and must not unreasonably show minors in dangerous situations.

For More Information

Influencer Legal Hub

Previous sweeps

Consumer Protection Cooperation Network

Digital Services Act

Audiovisual and Media Services Directive

Digital fairness fitness check

Consumer Rights Directive

Unfair Commercial Practices Directive

Quote(s)

With the sprawling development of social media platforms, the influencer scene has become a full-fledged business. Today, most influencers get revenues from their posts. However, our findings show that they do not always disclose it to their followers . Influencers hold considerable sway over their followers, many of which are minors. I call on them to be much more transparent to their audience.

Didier Reynders, Commissioner for Justice

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The European Commission welcomes the provisional political agreement reached yesterday between the European Parliament and the Council on the Commission’s March 2023 proposal on common rules to promote the repair of goods for consumers. Once adopted, the new rules will introduce a new ‘right to repair’ for consumers, both within and beyond the legal guarantee, which will make it easier and more cost-effective for them to repair products instead of simply replacing them with new ones. This will result in savings for consumers, boost circular economy and support the objectives of sustainable consumption and of the European Green Deal by reducing waste.

New rules facilitating repair

When a defect appears within the legal guarantee, consumers will now benefit from a prolonged legal guarantee of one year if they choose to have their products repaired.

When the legal guarantee has expired, the consumers will be able to request an easier and cheaper repair of defects in those products that must be technically repairable (such as tablets, smartphones but also washing machines, dishwashers, etc.). Manufacturers will be required to publish information about their repair services, including indicative prices of the most common repairs.

To boost the development of the repair market, the new rules will ensure that spare parts for technically repairable goods are made available at a reasonable price; and  manufacturers will be prohibited to use contractual, hardware or software related barriers to repair, such as impeding the use of second-hand, compatible and 3D-printed spare parts by independent repairers, in line with applicable laws.

Practical measures to support repair

The agreed rules will also require Member States to take at least one measure promoting repair, for example in the form of repair vouchers, repair funds or support to local repair initiatives. Such measures can be supported by EU funds, as is already the case in some Member States.

The new rules also provide for setting up of a European repair platform, which will allow consumers more easily to find suitable repairers through convenient search facilities. It will be at the disposal of repairers, of which many are SMEs, to advertise their services.

Next steps

The European Parliament and the Council will now have to formally adopt the political agreement. Once formally adopted, the Directive will enter into force on the 20th day following its publication in the Official Journal of the European Union.

Background

The ‘right to repair’ initiative complements several other proposals presented by the Commission to achieve sustainable consumption throughout the entire lifecycle of a product, setting the framework for a true ‘right to repair’ across the EU.

This proposal is part of the European Commission’s broader goal of becoming the first climate neutral continent by 2050. This can only happen if consumers and businesses are consuming and producing more sustainably.

The ‘right to repair’ proposal was announced in the New Consumer Agenda and the Circular Economy Action Plan. It tackles obstacles that discourage consumers to repair due to inconvenience, lack of transparency or difficult access to repair services. It therefore encourages repair as a more sustainable consumption choice, which contributes to the climate and environmental objectives under the European Green Deal.

This initiative complements other instruments that pursue the European Green Deal objective of sustainable consumption by means of repair. On the supply side, the Ecodesign for Sustainable Products regulation promotes the reparability of products in the production phase. On the demand side, the proposal for a Directive on Empowering consumers for the green transition enables consumers to make informed purchasing decisions at the point of sale. This proposal strengthens the demand side by promoting repair in the after-sales phase. The three initiatives together cover the entire lifecycle of a product, complementing and reinforcing each other.

Additionally, the initiative on Substantiating Green Claims will make it easier for consumers to support the green transition through their purchasing choices and stop companies from making misleading claims about environmental merits of their products and services. This initiative also complements the Proposal ‘Empowering consumers for the green transition’ which sets the horizontal framework against greenwashing.

For More Information

Proposal for a Directive on common rules promoting the repair of goods

Promoting Repair and Reuse – Website

Quote(s)

The agreement on ‘right to repair’ is an important step in making sure that repairing products becomes an easy, affordable and attractive choice for consumers. This is key to Europe’s transition to a green and circular economy, creating jobs, reducing waste and dependencies, and complementing the ecodesign rules, which will make sure that products sold on the EU market are repairable.

Maroš Šefčovič, Executive Vice-President for European Green Deal, Interinstitutional Relations and Foresight

European consumers need to have choices. The new rules will allow them to make their decisions on sustainability. Either they choose the option to repair a damaged product or buy a new one. It means they will be able to shape their consumption patterns the way they want to and not the way they are forced to by manufacturers.

Věra Jourová, Vice-President for Values and Transparency

Consumers want to take an active role to contribute to a greener environment. The Commission listened to their desire. One way to reduce unnecessary waste and use of valuable resources is for consumers to repair their goods, instead of replacing them automatically with new ones. We want to help consumers to overcome the throw-away culture which is so damaging for the planet. The new directive will make repair easier, more accessible and more affordable. It will also send an important message to companies that sustainable business models and investments in repairs pay off.

Didier Reynders, Commissioner for Justice

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Commission sends requests for information to 17 Very Large Online Platforms and Search Engines under the Digital Services Act

 

The Commission has sent formal requests for information under the Digital Services Act (DSA) to 17 of the Very Large Online Platforms and Search Engines (VLOPs and VLOSEs) designated on 25 April 2023, namely AliExpress, Amazon Store, AppStore, Bing, Booking.com, Facebook, Google Search, Google Play, Google Maps, Google Shopping, Instagram, LinkedIn, Pinterest, Snapchat, TikTok, YouTube and Zalando.

Commission sends requests for information to 17 Very Large Online Platforms and Search Engines under the Digital Services Act

These VLOPs and VLOSEs are requested to provide more information on the measures they have taken to comply with the obligation to give access, without undue delay, to the data that is publicly accessible on their online interface to eligible researchers.

Access to data by researchers is key to ensure accountability and public scrutiny of platforms’ policies. Researcher access to publicly available data greatly contributes to the goals of the DSA, which is particularly important in view of upcoming events such as elections at national and EU level, as well as for an ongoing monitoring of the presence of illegal content and goods on online platforms.

The 17 VLOPs and VLOSEs must provide the requested information to the Commission by 8 February 2024. Based on the assessment of the replies, the Commission will determine next steps.

Following their designation as Very Large Online Platforms or Search Engines, the 17 VLOPs and VLOSEs are required to comply with the full set of provisions introduced by the DSA, including the data access provision.

On 18 December 2023 the Commission opened formal infringement proceedings against the VLOP X on several grounds, included suspected breaches of the obligations concerning data access to researchers.

More information on the Commission’s investigations on DSA compliance.

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