Press Release

December 11, 2018

The New and Improved ECC-Net: Travel App

Helps consumers overcome difficult holiday situations – in 25 different languages and 30 European countries!

Unexpected holiday experiences can quickly turn the mood. The pre-booked rental car is no longer available? The hotel room is suddenly more expensive than the agreed price? An accident leads to an emergency visit to the doctor’s? If all this happens while abroad, language problems can further complicate the situation. What’s more, many consumers are unaware of their rights while traveling.

The European Consumer Centres Network’s (ECC-Net) updated travel app not only provides legal information, but also helps consumers to assert claims in stressful situations by presenting some of the most important sentences in the language of the holiday country. In addition, useful addresses and telephone numbers are available for emergencies. The app is available in 25 European languages and in all 28 EU countries as well as Iceland and Norway.

This year the content of the app has been modified by the 30 European Consumer Centres and an extensive technical update has been made.

The app works offline and is available free of charge under the name “ECC-Net: Travel” in Google Play and iTunes Store.