News

Staying “h’APP’y” in Europe with ECC-Net: Travel app

There are lots of difficult situations any traveller may encounter during a journey abroad. Picking up a rental car that is more expensive than agreed, finding out that a hotel room booked from home is unavailable, buying an item that becomes defective shortly afterwards: we’ve seen it all happen, haven’t we? Thanks to ECC-Net: Travel […]

European Consumer Centres 2005-2015: 10 years serving Europe’s Consumers.

2015 marks the 10 years anniversary of the network of European Consumer Centres (the ECC- Net) established in all 28 Member States of the European Union, Norway and Iceland and co-funded by the EU consumer Programme. Over the last 10 years, ECCs received more than 650,000 requests for information about their EU consumer rights – […]

Eurovision Song Contest in Vienna

Building Bridges: Eurovision Song Contest in Vienna

Tips of ECC Austria regarding arrival, accommodation and tickets

13.05.2015 | Travelling In Austria

There are only a few days left before Eurovision Song Contest (ESC) starts in Vienna. Preparations began weeks ago and fans already celebrated the first parties under this year’s motto “Building Bridges”.

But not only for Austrian fans the musical event […]

Live Facebook chat on Passenger Rights to be held on 28th April 2015 (Tuesday) between 11.00-13.00 CET (Central European Time) organised by Your Europe portal and Your Europe Advice – in cooperation with DG MOVE

Click link: http://on.fb.me/1cBHPeJ

Digital Single Market Strategy: European Commission agrees areas for action

European Commission – PRESS RELEASES – //

European Commission – Press release

Digital Single Market Strategy: European Commission agrees areas for action
Brussels, 25 March 2015

Digital technology is part of everyday life. From studying to watching films, buying or selling online to connecting with friends or your doctor – the internet is a goldmine of digital opportunities. But […]

Commercial warranties – Are they worth the money?

The EU legal guarantee allows consumers to request, normally within 2 years of purchase, repair or replacement of defective goods, or in some cases a refund. It is mandatory and to be provided at no extra cost by the seller. However, commercial warranties offered against payment are becoming more and more common. But are they […]

How digital is your country? New figures reveal progress needed towards a digital Europe

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European Commission – Press release

Brussels, 24 February 2015

There are plenty of digital opportunities waiting to be unlocked to benefit European citizens and companies. From shopping or studying online, to paying bills or using public services over the Internet – the Web is the answer, if the right conditions are in place. This is the […]

Consumer Market Scoreboard

The consumer market scoreboard tracks how the EU market is performing for EU consumers. It tracks consumer conditions in 52 markets, accounting for around 60% of the household expenditure.
Please refer to the following link http://ec.europa.eu/consumers/consumer_evidence/consumer_scoreboards/10_edition/index_en.htm for a copy of the 10th edition of the consumer market scoreboard.

European Consumer Centres E-commerce report 2014

PRESS RELEASE                                                                                                            […]

Commission welcomes improved situation for clients of car rental companies

On 8 August, the European Commission made public a letter sent to the CEOs of six international car rental companies, asking them to end practices preventing consumers from accessing best available prices on the basis of their country of residence (IP/14/917).
Three car rental companies were considered not to have responded sufficiently to the concerns raised […]