News

2016 edition of the Consumer Markets Scoreboard

2016 Consumer Markets Scoreboard: Market performance improved, but more efforts needed in telecoms and energy sector
Brussels, 5 September 2016

The European Commission published today its 2016 Consumer Markets Scoreboard which monitors EU consumers’ ratings of how 42 goods and services markets work

These ratings show that market’s performance has improved since the last scoreboard in 2014. The […]

Olympic Games Rio 2016: tips for travellers

The Olympic Games will take place in Rio in Brasil from the 5th to the 21st of August. There may be consumers who planned an exciting journey to follow this event in person.
The European Consumer Centres Network (ECC-Net) published a brochure about Rio 2016 for those consumers who would like to be informed with useful […]

Geo-blocking in the EU: An obstacle for online shoppers

The European Commission carried out research on the existence of unjustified geo-blocking practices among 10.537 e-commerce websites in 143 country pairs and in 8 sectors of the most commonly purchased goods and services online. The study found that geo-blocking practices were identified in 63 % of all websites assessed, and only about 1 in 3 […]

Press release – Commission proposes new e-commerce rules to help consumers and companies reap full benefit of Single Market

European Commission – Press Release
Brussels, 25 May 2016

The European Commission today tabled a package of measures to allow consumers and companies to buy and sell products and services online more easily and confidently across the EU.

© European Union 2016

Delivering on its Digital Single Market and Single Market strategies, the European Commission has presented a three-pronged […]

Euro 2016: Some useful consumer advice and travel tips

Next month France will be a popular destination with a lot of football fans since it will be hosting the UEFA Euro 2016 Championship from June 10th till July 10th. Useful tips and advice about purchasing of tickets and travelling around France can be found in this poster issued by ECC Belgium. Additionally clicking on […]

Public consultation about the Europe Direct Information Centres (EDICs):

Public consultations are a method of the European Union to include the views and experiences of stakeholders as well as consumers to the decision making process regarding topics that affect EU citizens on a daily basis.

Public consultation about the Europe Direct Information Centres (EDICs):

In every EU Member States, bureaus inform and support citizens at local […]

Buying a car in another EU Member State.

PRESS RELEASE

Buying a car in another EU Member State: a good deal?

Your European Consumer Centre (ECC) can answer your questions.

Whether searching for a particular model, for better value for money, or simply for more choice, many EU consumers looking to buy a car decide to go bargain-hunting in another EU Member State. What may seem […]

“Online holiday booking: is the indicated price the final price?”

The European Consumer Centres Network (ECC-Net) is currently conducting a Joint Project about the topic of booking holidays online. During 2015 the Network received various queries from consumers complaining that the price they finally paid or would have to pay for an online reserved flight, hotel or car was higher than the initial price indicated […]

Press release – Solving disputes online: New platform for consumers and traders

European Commission – Press release

Solving disputes online: New platform for consumers and traders
Brussels, 15 February 2016

Today, the European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online.

The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle […]

Timeshares and long-term holiday products: let’s make things clear!

Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to […]