News

Buying online and solving disputes online: 24.000 consumers used new European platform in first year

Press release

European Commission

Brussels, 24 March 2017

Buying online and solving disputes online: 24.000 consumers used new European platform in first year

While there are strong rules in place in the EU to protect consumers, in practice consumers sometimes encounter problems getting redress when their rights are violated, particularly cross border. When consumers have made their purchase online, […]

Car rental companies improve treatment of consumers, thanks to EU-wide enforcement

European Commission – Press release

Car rental companies improve treatment of consumers, thanks to EU-wide enforcement
Brussels, 19 January 2017

Did you ever book a car online and find out you had to pay more when you get to the rental desk?

Did you ever book a car online and find out you had to pay more when you […]

ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence

EU shoppers still face unjustified discrimination due to nationality and place of residence

 

A European Consumer’s Centres report launched on the 14th December in Ireland shows that despite EU legislation prohibiting discrimination based on nationality and place of residence, business practices such as geo-blocking are still preventing consumers from accessing services when shopping online.

The European Consumer […]

International Day of Persons with Disabilities

International Day of Persons with Disabilities: know your rights when travelling by plane

December 3 is the International Day of Persons with Disabilities. For this purpose, the European Consumer Centres Network (ECC-Net) wants to draw attention to air passengers with disabilities or reduced mobility. Even though European law ensures substantial consumer rights, they still face serious […]

2016 edition of the Consumer Markets Scoreboard

2016 Consumer Markets Scoreboard: Market performance improved, but more efforts needed in telecoms and energy sector
Brussels, 5 September 2016

The European Commission published today its 2016 Consumer Markets Scoreboard which monitors EU consumers’ ratings of how 42 goods and services markets work

These ratings show that market’s performance has improved since the last scoreboard in 2014. The […]

Olympic Games Rio 2016: tips for travellers

The Olympic Games will take place in Rio in Brasil from the 5th to the 21st of August. There may be consumers who planned an exciting journey to follow this event in person.
The European Consumer Centres Network (ECC-Net) published a brochure about Rio 2016 for those consumers who would like to be informed with useful […]

Geo-blocking in the EU: An obstacle for online shoppers

The European Commission carried out research on the existence of unjustified geo-blocking practices among 10.537 e-commerce websites in 143 country pairs and in 8 sectors of the most commonly purchased goods and services online. The study found that geo-blocking practices were identified in 63 % of all websites assessed, and only about 1 in 3 […]

Press release – Commission proposes new e-commerce rules to help consumers and companies reap full benefit of Single Market

European Commission – Press Release
Brussels, 25 May 2016

The European Commission today tabled a package of measures to allow consumers and companies to buy and sell products and services online more easily and confidently across the EU.

© European Union 2016

Delivering on its Digital Single Market and Single Market strategies, the European Commission has presented a three-pronged […]

Euro 2016: Some useful consumer advice and travel tips

Next month France will be a popular destination with a lot of football fans since it will be hosting the UEFA Euro 2016 Championship from June 10th till July 10th. Useful tips and advice about purchasing of tickets and travelling around France can be found in this poster issued by ECC Belgium. Additionally clicking on […]

Public consultation about the Europe Direct Information Centres (EDICs):

Public consultations are a method of the European Union to include the views and experiences of stakeholders as well as consumers to the decision making process regarding topics that affect EU citizens on a daily basis.

Public consultation about the Europe Direct Information Centres (EDICs):

In every EU Member States, bureaus inform and support citizens at local […]