News

New EU rules ensure better protection for 120 million holidaymakers this summer

European Commission – Press release

New EU rules ensure better protection for 120 million holidaymakers this summer
Brussels, 29 June 2018

As of Sunday 1 July, travellers booking package holidays will enjoy stronger consumer rights.

Not only will traditional package holidays be covered, the new rules will also protect consumers who book other forms of combined travel, including self-customised […]

Scams: how can they be avoided?

Nowadays, consumers are increasingly resorting to the internet for their shopping. Whilst shopping online can be very convenient, unfortunately, not all online shopping experiences are positive for the consumer. It is true that EU legislation protects consumers when purchasing goods and services online, however, consumers are still prone to falling victims of online scams.  Thus, […]

Consumers must oppose online traps

Consumers must oppose online traps

European consumers are increasingly exposed to intrusive and misleading ads online. It is important that they adopt a more critical approach to these offers so they don’t end up paying for unwanted goods or subscriptions. Therefore, ECC-Net presents a film that enables consumers to identify online traps.

Intrusive marketing offering free […]

Cancelled flights with RyanAir

Currently a lot of people are concerned about what will happen if their flight with RyanAir is one of the flights that have been cancelled.

In order to get to know what type of compensation one can expect, one should consult Regulation (KE) Nru. 261/2004 of the European Parliament and Council. This Regulation states that if […]

EU consumers show growing demand for cross-border online shopping, new survey reveals

European Commission – Press release

EU consumers show growing demand for cross-border online shopping, new survey reveals
Brussels, 25 July 2017

The 2017 edition of the Consumer Conditions Scoreboard shows that more and more EU consumers are shopping online and that their trust in e-commerce has increased, in particular in buying online from other EU countries.

For retailers, however, […]

Agreement reached on better protection of consumers

Last evening, the European Parliament and Council reached a political agreement on the Commission’s proposal to improve the EU-wide cooperation mechanism for consumer protection.

These new rules will introduce a quick and more efficient cross-border cooperation mechanism between the national enforcers.

They will have faster tools to react in a joint action when illegal practices are reported by […]

ECC-Net RAISES AWARENESS OF CONSUMERS ON FREQUENT PRICE INCREASES DURING ONLINE HOLIDAY BOOKING PROCESS

10 tips FOR CONSUMERS to avoid SURPRISES WHEN booking holiday online

 

The European Consumer Centres Network (ECC-Net) launches its report ‘Online holiday booking: is the initial price the final price?’. More and more consumers are using online services to book their holidays: reservation can be made online in only one click. In 2015, 19 % of […]

Buying online and solving disputes online: 24.000 consumers used new European platform in first year

Press release

European Commission

Brussels, 24 March 2017

Buying online and solving disputes online: 24.000 consumers used new European platform in first year

While there are strong rules in place in the EU to protect consumers, in practice consumers sometimes encounter problems getting redress when their rights are violated, particularly cross border. When consumers have made their purchase online, […]

Car rental companies improve treatment of consumers, thanks to EU-wide enforcement

European Commission – Press release

Car rental companies improve treatment of consumers, thanks to EU-wide enforcement
Brussels, 19 January 2017

Did you ever book a car online and find out you had to pay more when you get to the rental desk?

Did you ever book a car online and find out you had to pay more when you […]

ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence

EU shoppers still face unjustified discrimination due to nationality and place of residence

 

A European Consumer’s Centres report launched on the 14th December in Ireland shows that despite EU legislation prohibiting discrimination based on nationality and place of residence, business practices such as geo-blocking are still preventing consumers from accessing services when shopping online.

The European Consumer […]