10 tips FOR CONSUMERS to avoid SURPRISES WHEN booking holiday online
The European Consumer Centres Network (ECC-Net) launches its report ‘Online holiday booking: is the initial price the final price?’. More and more consumers are using online services to book their holidays: reservation can be made online in only one click. In 2015, 19 % of the contacts received by ECCs concerned the topic of holidays. ECC-Net wants to raise awareness of consumers on the possible price increase during online holiday booking process. To help consumers not to be trapped, ECC-Net publishes 10 tips to avoid unpleasant surprises when booking holidays on the Internet.
PRICE INCREASE WHILE BOOKING HOLIDAY ONLINE, What DOES THE ECC-NET REPORT REVEALS?
Price differences between the booking and the final payment exist, and are the most frequent in air travel. In a majority of such cases price increase is linked to:
- Management fees.
- Credit card fees.
- Fees for checking-in passengers.
10 ECC-Net tips FOR CONSUMERS on how to avoid SURPRISES WHEN booking holiday online
- Prices need to be indicated inclusive of all fees
- Verify whether extra services are included
- Take your time when booking online
- Make sure the « flexible-dates-function » is not pre-set
- Insurance? Know what you get!
- Pre-ticked boxes are not allowed in the EU
- Credit card fees might be added
- Take print screens of what you are booking
- Double check
- Check your e-mail
ECC-Net tips FOR TRADERS
- Stand out as a role model – Adopt visible best practice models
- Make use of a transparent and comprehensive price indication policy
- Assure a quick and helpful customer service
- Have a reliable Trustmark
- Get satisfied customers who will share their positive experiences online with other costumers
Good to know
Next to the joint project of the ECC-Net on online holiday booking, the European Commission and EU consumer protection authorities carried a coordinated screening of 352 price comparison and travel booking websites across the EU in October 2016, and launched a press release on 7th April 2017. An update will be done in June 2017 on irregularities which have been corrected.
The full report and a summary of the report, together with factsheets for consumers and traders can be downloaded here