10 tips FOR CONSUMERS to avoid SURPRISES WHEN booking holiday online

 

The European Consumer Centres Network (ECC-Net) launches its report ‘Online holiday booking: is the initial price the final price?’. More and more consumers are using online services to book their holidays: reservation can be made online in only one click. In 2015, 19 % of the contacts received by ECCs concerned the topic of holidays. ECC-Net wants to raise awareness of consumers on the possible price increase during online holiday booking process. To help consumers not to be trapped, ECC-Net publishes 10 tips to avoid unpleasant surprises when booking holidays on the Internet.

 

PRICE INCREASE WHILE BOOKING HOLIDAY ONLINE, What DOES THE ECC-NET REPORT REVEALS?

Price differences between the booking and the final payment exist, and are the most frequent in air travel. In a majority of such cases price increase is linked to:

  • Management fees.
  • Credit card fees.
  • Fees for checking-in passengers.

 

10 ECC-Net tips FOR CONSUMERS on how to avoid SURPRISES WHEN booking holiday online

  • Prices need to be indicated inclusive of all fees
  • Verify whether extra services are included
  • Take your time when booking online
  • Make sure the « flexible-dates-function » is not pre-set
  • Insurance? Know what you get!
  • Pre-ticked boxes are not allowed in the EU
  • Credit card fees might be added
  • Take print screens of what you are booking
  • Double check
  • Check your e-mail

 

ECC-Net tips FOR TRADERS

  • Stand out as a role model – Adopt visible best practice models
  • Make use of a transparent and comprehensive price indication policy
  • Assure a quick and helpful customer service
  • Have a reliable Trustmark
  • Get satisfied customers who will share their positive experiences online with other costumers

 

Good to know

Next to the joint project of the ECC-Net on online holiday booking, the European Commission and EU consumer protection authorities carried a coordinated screening of 352 price comparison and travel booking websites across the EU in October 2016, and launched a press release on 7th April 2017. An update will be done in June 2017 on irregularities which have been corrected.

 

The full report and a summary of the report, together with factsheets for consumers and traders can be downloaded here