The aim of the ECC Network is that of assisting consumers with cross-border complaints and promotes the protection of consumer rights. The ultimate aim is that of empowering consumers with valuable information in order to make the most of the advantages of the single market.

Notwithstanding, disputes between consumers and traders are a reality, for this reason it is important that both parties, that is consumers and traders know about the possible means of redress available to them to resolve such disputes. When consumers seek and find redress, trust in commercial entities increases. This is why it is important for businesses to facilitate redress for consumers in order to increase consumer’s trust in those commercial entities which are willing to implement consumer friendly measures.

Through this section we will be giving some information about developments in the field of consumer redress and what businesses are expected to do to facilitate communication between the parties.

Read more below