The EU legal guarantee allows consumers to request, normally within 2 years of purchase, repair or replacement of defective goods, or in some cases a refund. It is mandatory and to be provided at no extra cost by the seller. However, commercial warranties offered against payment are becoming more and more common. But are they worth the extra cost?  Do they add to the legal protection in place in the EU, Iceland and Norway?  The ECC-Net has carried out 342 checks in 25 countries, screened 104 websites, contacted 127 shops and surveyed 543 consumers online.

  • For an overview of the main rules governing legal guarantees and commercial warranties, this report also provides a summary table