Currently a lot of people are concerned about what will happen if their flight with RyanAir is one of the flights that have been cancelled.
In order to get to know what type of compensation one can expect, one should consult Regulation (KE) Nru. 261/2004 of the European Parliament and Council. This Regulation states that if the airline cancels a flight, the consumer should be given the choice to either get refunded for the unused ticket or else another flight/alternative transport to get to the final destination. If one chooses the latter option, whilst waiting for the alternative transport, as a consumer s/he should be provided with the following:
- Free food and drinks
- Two free telephone calls, faxes or emails
- Free hotel accommodation if the delay would result in a night or more of waiting
- Free transport between the airport and the hotel.
If the above are not provided, the consumer should write a letter to the airline and include all the receipts in order to receive compensation for the extra fees s/he incurred.
The amount of refund one will receive depends on the distance of the flight:
- €250 for a flight of 1,500 kilometres or less
- €400 for all intra-Community flights more than 1,500 kilometres, and for all other flights between 1,500 and 3,500 kilometres; and
- €600 for all flights not falling within the abovementioned flights.
However, these rules would no longer apply if the consumers are advised at least 14 days before the date of the flight. If they are informed, consumers would not be entitled for any type of compensation.
These Regulations are also listed on RyanAir’s website. On the same website, one can also find direct links where passengers can claim for their refund or to change their tickets without incurring extra costs.