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The European Consumer Centres Network launches information hub for European consumers at

Press releaseDecember 15, 2021On 16th December 2021, the European Consumer Centre Network will launch an information hub for European consumers. Through this new website, European consumers can find all the answers to their questions about consumer rights and entitlements on the European Consumer Centre Network (ECC-Net)’s brand new website.Members from the Netherlands, Ireland, Sweden, Italy, Cyprus, […]

Europe Day: European Consumer Centres Network recovers more than 4 million euros for consumers during COVID-19 pandemic

  Press release May 7, 2021Since March 2020, consumers have even more than before turned to the European Consumer Centres Network (ECC-Net) for help with cross-border problems. The network has recovered a total of over 4 million euros since the beginning of the pandemic for consumers whose flights were cancelled, whose hotels were closed or who suffered […]

EU publishes guidelines to prepare for Brexit transition end

The European Commission today set out guidelines for businesses, governments and citizens to prepare for the end of the transition period, regardless of whether and what kind of deal is agreed between the EU and the U.K.“Even in case of the most ambitious future partnership … there will be far-reaching and automatic changes and consequences for citizens, […]

Press Release – Air Passenger Rights in the EU

Press releaseJuly 07 2020 Air Passenger Rights in the EUThe European Commission recently released the results of a Eurobarometer survey on passenger rights in the European Union (EU). According to the survey, 43% of EU citizens who have travelled by air, long distance rail, coach, ship or ferry in the previous 12 months (‘travellers’) know that […]

Re-open EU: Commission launches a website to safely resume travelling and tourism in the EU

Today, the Commission is launching ‘Re-open EU’, a web platform to support a safe relaunch of travelling and tourism across Europe. It will provide real-time information on borders and available means of transport and tourism services in Member States. Re-open EU will also include practical information provided by Member States on travel restrictions, public health […]

COVID-19: Recommendation on vouchers offered to passengers and travellers as an alternative to reimbursement for cancelled package travel and transport services

13 May 2020BrusselsMaking vouchers a more attractive option for consumers:Under EU rules, travellers have the right to choose between vouchers or cash reimbursement for cancelled transport tickets (plane, train, bus/coach, and ferries) or package travel. While reaffirming this right, the Commission’s recommendation aims to ensure that vouchers become a viable and more attractive alternative to […]

Tourism and transport: Commission’s guidance on how to safely resume travel and reboot Europe’s tourism in 2020 and beyond

Press release13 May 2020BrusselsToday, the Commission presents a package of guidelines and recommendations to help Member States gradually lift travel restrictions and allow tourism businesses to reopen, after months of lockdown, while respecting necessary health precautions.The Commission’s guidance aims to offer people the chance to get some well-needed rest, relaxation and fresh air. As soon as […]

Europe Day: European Consumer Centres Network records busiest month ever during Corona crisis

Press release May 6, 2020 Europe Day: European Consumer Centres Network records busiest month ever during Corona crisis This year’s Europe Day on 9th May, which commemorates the Schuman Declaration, is being overshadowed by the worldwide coronavirus pandemic. The European Consumer Centres Network (ECC-Net) senses the importance of cross-border consumer information in this crisis: It registers an unprecedented […]

COVID-19: Commission and EU consumer authorities take action against the spread of fake products online

COVID-19: Commission and EU consumer authorities take action against the spread of fake products onlineSince the start of the COVID-19 outbreak, there has been a rise in rogue traders selling false products online, which allegedly can prevent or cure the new virus. Those false claims include a number of goods such as masks, caps, and […]

Covid-19 (Coronavirus): What rights do I have when travelling?

Last updated on March 16th, 2020 at 08:02 am

Covid-19 (Coronavirus): What rights do I have when travelling?The coronavirus has now reached many European consumers and numerous consumers are contacting our Centre asking about their rights as new cases of Covid-19 (Coronavirus) are being diagnosed every day in different countries. Many travellers are uncertain whether they should start their holidays or whether they should […]