Buying online and solving disputes online: 24.000 consumers used new European platform in first year

Press release

European Commission

Brussels, 24 March 2017

Buying online and solving disputes online: 24.000 consumers used new European platform in first year

While there are strong rules in place in the EU to protect consumers, in practice consumers sometimes encounter problems getting redress when their rights are violated, particularly cross border. When consumers have made their purchase online, […]